DFS Furniture - Nottingham Reviews 

Friendly staff treated us well & answered any questions we had.. Special mention to the store manager Rachel & Ellie in sales. They made it easy & went through everything to make sure we got the right sofas for the room. Really appreciate there friendly service.

Really helpful staff

Your colleagues a very friendly and helpful.
They have alot of time for you to answer any questions you may have with no rush.
I will certainly recommend DFS to my friends and family .Thankyou Maxine

Dennis at Castle Marina store was extremely helpful, respectful, and professional throughout the entire sales process. He guided us every step of the way, making the purchase process smooth, efficient, and stress-free. We really appreciated his support and excellent customer service.

Dennis was great he explained everything for us so we knew exactly how the purchase was going to work, he was very friendly and had a great chat as well

The staff were very friendly and professional. They explained everything to us and helped us find our dream sofa.

​The in-store experience was excellent. The staff was incredibly welcoming, helpful, and professional. They explained everything clearly, including the finance options, without putting any pressure on me. The showroom was well-organized, making it very easy to choose the right quality furniture.

Had the recliner for around 3 months the cable at the back got trapped where it was fixed from factory i have been back and forth with dfs but there still convinced it's not a manufacturer or retailer issue even tho the cable is fixed there from factory it has exposed the cable and is now a fire hazard but they still refuse to give me a refund even tho it's a design flaw and under warranty having only owned for around 3 month the customer service is diabolical and would not recommend at all stick to small ran shops that actually care about there customers

​The in-store experience was excellent. The staff was incredibly welcoming, helpful, and professional. They explained everything clearly, including the finance options, without putting any pressure on me. The showroom was well-organized, making it very easy to choose the right quality furniture.

Earl was our assistant, he was friendly and knowledgable. My husband and I purchased a sofa today, with the professional guidance of Earl. We were not rushed or pressured which is crucial when thinking of a purchase. Perhaps Earl could be cloned and work in all furniture stores. A pleasant Tuesday afternoon, two happy customers.

Fantastic customer service

Ellie was fantastic, very friendly and welcoming. She knew a lot about the products and made the process efficient and memorable. She provided great customer service.

Our experience in store was great , we came in having picked a style online and Ellie helped run us through all the options and choices we had. Very informative and friendly, we left knowing exactly what happens next and how to look after our new sofa.

They were very welcoming they explained everything we needed to know very clearly.

Ellie was very friendly and great service

We received fast and efficient service at DFS Nottingham. The staff member asked all the right questions, was knowledgeable, and made the whole process easy. He was extremely friendly, professional, and made us feel welcome throughout our visit. Overall, it was an excellent customer service experience.

Everything was perfect

Went into the Castle Marina store and Ellie was really helpful, didn’t push me into any decisions, was really helpful and patient. I had a great in-store experience, and found the sofa right for me.

Friendly, helpful, efficient service.

A very warm welcome from the young lady in store. Very helpful and attentive without being pushy in any way. Explained everything very well.
Made for a happy and positive experience in store.