Originally Ben helped me to choose my new sofa. He was very helpful and informative, I left with measurements of new sofa to make sure I was happy with everything. Went back in today but unfortunate... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We received great service from Ben who demonstrated aspect of the chairs and sofa we purchased. He did not tell us what we should buy but asked what our requirements were and then showed us that which... See more
Company replied
What made our experience great? Chloe. Chloe at your Peterborough store made our experience great. We searched for the right sofa across every possible store in a 30 mile radius, we went to your store... See more
Company replied
Entering the store we were welcomed by a couple of members of staff. We were able to look around without pressure, then once we had decided we were helped by Dan. He was knowledgeable, polite, persona... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Maskew Avenue, PE1 2HS, Peterborough, United Kingdom
- 0333 999 9767
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service in Peterborough store…
Great service in Peterborough store from staff. Even helped me choose a cheaper footstool than the one I was originally going for which was exactly the same but over £100 cheaper!
25 April 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
The staff and customer service at this…
The staff and customer service at this DFS was absolutely exceptional very helpful in explaining the times of conditions when buying a sofa and I really felt that the attendant went the extra mile to make sure that we were happy and receiving the best for our money and comfort.
24 April 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Dan was amazing
Dan was amazing ! Always there when we needed him (even with my annoying questions)
14 April 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Nile made our experience absolutely…
Nile made our experience absolutely brilliant. Nile wasn’t pushy, he listened to our needs and helped us make a great decision and gave great advice. Nile made us welcome and didn’t try to rush us in making our decision. I would highly recommend shopping at this store again.
20 April 2026
Reply from DFS Furniture - Peterborough
Good morning Karen,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Happy customer
Today we placed an order with Ben in the Peterborough store.
He was very helpful/ polite & knows his job very well & took his time to make sure we received the best advice etc
We would rate Ben 10/10 today as we chose our sofas he couldn’t have been more helpful
Thank you Ben
19 April 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ben.
Kind Regards,
Jordan
DFS Customer Support
Always use DFS for our sofa!
Nile (I’m sorry if I butchered your name) is genuinely the best guy at deal with at DFS since 2016! He has always helped with decision making in sofa and genuinely cares what you want, DFS is always a great place for sofa we will never go somewhere else 10/10
19 April 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Sales assistant was very helpful and…
Sales assistant was very helpful and not pushy. Gave us time to thinks and honest advise
19 April 2026
Reply from DFS Furniture - Peterborough
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff where very helpful and…
The staff where very helpful and perlite with use and very helpful
18 April 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
There was no pressure and explained…
There was no pressure and explained everything over all a great experience
18 April 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very good customer service
18 April 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Very helpful assistant
Very helpful assistant, knowledgeable and explained everything so well for my elderly mother. Lovely chair.
16 April 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Good knowledgeable staff who made the…
Good knowledgeable staff who made the process very easy. Everything was explained and my questions answered.
17 April 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
All round good experience was left to…
All round good experience was left to look around and when we needed advice the assistant was there to help as my wife is disable they cared for our needs
16 April 2026
Reply from DFS Furniture - Peterborough
Good afternoon Gary,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff at DFS have been really positive…
Staff at DFS have been really positive and helpful. They sell quality products.
15 April 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Service perfect.
Sales person Jana was so helpful and a pleasure to deal with very knowledgeable. She is a credit to DFS.
14 April 2026
Reply from DFS Furniture - Peterborough
Good morning Stephen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Really welcomed and made us chose a…
Really welcomed and made us chose a great sofa for us and our family thank to to Ben in Peterborough branch
6 April 2026
Reply from DFS Furniture - Peterborough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.