Originally Ben helped me to choose my new sofa. He was very helpful and informative, I left with measurements of new sofa to make sure I was happy with everything. Went back in today but unfortunate... See more
Company replied
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See what reviewers are saying
We received great service from Ben who demonstrated aspect of the chairs and sofa we purchased. He did not tell us what we should buy but asked what our requirements were and then showed us that which... See more
Company replied
What made our experience great? Chloe. Chloe at your Peterborough store made our experience great. We searched for the right sofa across every possible store in a 30 mile radius, we went to your store... See more
Company replied
Entering the store we were welcomed by a couple of members of staff. We were able to look around without pressure, then once we had decided we were helped by Dan. He was knowledgeable, polite, persona... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Maskew Avenue, PE1 2HS, Peterborough, United Kingdom
- 0333 999 9767
4.9
Excellent
3k reviews
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Great buying experience
Great buying experience, Ben went above and beyond throughout the initial shopping process, right down to explaining everything clearly and making sure we got the best value in the purchasing process
4 May 2026
Reply from DFS Furniture - Peterborough
Good morning Marc,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent customer service.
3 May 2026
Reply from DFS Furniture - Peterborough
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
DFS Experience
The host listened, assisted to our requirements and explained the T&C great.
2 May 2026
Reply from DFS Furniture - Peterborough
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Daniel was really helpful and not…
Daniel was really helpful and not pushy, and once i'd made my decision he explained everything in detail throughout the buying process.
2 May 2026
Reply from DFS Furniture - Peterborough
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Highly Recommended … y…
The salesperson was impeccable really listened and was very attentive and answered all my questions with great knowledge. Highly recommended.
Sofa, chair, side table and coffee table ordered with ease …
2 May 2026
Reply from DFS Furniture - Peterborough
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver
Kind Regards,
Vanessa
DFS Customer Support
The saleman was very helpful and made…
The saleman was very helpful and made it so easy to find what we needed. Also was polite and the service we recieved was great
2 May 2026
Reply from DFS Furniture - Peterborough
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Peterborough
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Vanessa
DFS Customer Support
Jana made it great was honest calm gave…
Jana made it great was honest calm gave me lots of information listened to what I wanted lovely person no pushing just listening and advising
26 April 2026
Reply from DFS Furniture - Peterborough
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
The woman was lovely really sold the…
The woman was lovely really sold the sofa to me great service
26 April 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Staff friendly listen to what you want…
Staff friendly listen to what you want no pressure great service
26 April 2026
Reply from DFS Furniture - Peterborough
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Exceptional service from Peterborough store
After visiting the Kettering store and not receiving a warm welcome from either of the two gentleman stood there talking we decided to visit the Peterborough store, our first visit we was welcomed by Dan, he was warm and welcoming without doing a pushy sale, we needed further measurements so went back on another evening and was assisted by Chloe, both members of staff are a credit to the Peterborough store.
22 April 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Staff were amazing
Staff were amazing, we had a lovely guy called Perry help us and he was great with my 2 neurodiverse girls
25 April 2026
Reply from DFS Furniture - Peterborough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
dan the salesman was great
dan the salesman was great he was very knowledgeable about all aspects of the products and extras that are available he explained every aspect of the process in great detail and was very patient with us as we were making how mind up which sofa to chose
25 April 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service in Peterborough store…
Great service in Peterborough store from staff. Even helped me choose a cheaper footstool than the one I was originally going for which was exactly the same but over £100 cheaper!
25 April 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
The staff and customer service at this…
The staff and customer service at this DFS was absolutely exceptional very helpful in explaining the times of conditions when buying a sofa and I really felt that the attendant went the extra mile to make sure that we were happy and receiving the best for our money and comfort.
24 April 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
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