Originally Ben helped me to choose my new sofa. He was very helpful and informative, I left with measurements of new sofa to make sure I was happy with everything. Went back in today but unfortunate... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We received great service from Ben who demonstrated aspect of the chairs and sofa we purchased. He did not tell us what we should buy but asked what our requirements were and then showed us that which... See more
Company replied
What made our experience great? Chloe. Chloe at your Peterborough store made our experience great. We searched for the right sofa across every possible store in a 30 mile radius, we went to your store... See more
Company replied
Entering the store we were welcomed by a couple of members of staff. We were able to look around without pressure, then once we had decided we were helped by Dan. He was knowledgeable, polite, persona... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Maskew Avenue, PE1 2HS, Peterborough, United Kingdom
- 0333 999 9767
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service from Start to Finish
He was extremely patient and helpful throughout our sofa purchase. He took the time to guide us through the different options and clearly explained how we could work out whether the sofa would fit well in our living room.
We visited the store several times, and on each occasion, we specifically preferred to speak with him because of the excellent service he provided. He supported us throughout the entire process, answered all our questions and made sure we were completely happy and confident before making our final purchase decision.
We truly appreciated his professionalism, patience and outstanding customer service.
14 July 2026
Reply from DFS Furniture - Peterborough
Hello Boldwin,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello Andrew,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We recently bought a sofa from DFS…
We recently bought a sofa from DFS Peterborough.
Perry, our sales assistant, was friendly, knowledgeable, and never pushy. He took the time to explain everything clearly, from the ordering process and delivery right through to how to care for the new sofa. We felt well informed and never under any pressure to make a decision.
Excellent customer service, and we’re looking forward to our new sofa being delivered. Thank you, Perry, for making the whole experience so easy!
13 July 2026
Unprompted review
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Jana was absolutely amazing today
Jana was absolutely amazing today , really appreciate all her advice and suport chosing my sofa today , she had a positive approach and made me feel very welcome in the store!
thank you
kerry park
7 July 2026
Reply from DFS Furniture - Peterborough
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Jana. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello Rachel,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Daniel helped us on the day he was…
Daniel helped us on the day he was amazing and was really patient and went through everything with us. He helped us choose the best thing for our needs and budget we feel so much more at ease that we’ve made the right choice and super excited to get our sofa delivered. Thank you Dan for all the help we’d definitely recommend to go in store and speak to somebody rather than online.
5 July 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Daniel met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Ben was super helpful in store
Ben was super helpful in store, went out of his way to help us pick all the details and patient with us when we kept changing our minds.
We can not recommend him enough! Great service! Thank you!
3 July 2026
Reply from DFS Furniture - Peterborough
Hello Leanne,
Thanks for your lovely feedback, we’re glad to hear Ben met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Sofas are always good but this time I…
Sofas are always good but this time I was left feeling very miffed to be charged such an extortionate amount for delivery or to trade it out for their care package, just seems like an absolute con on that part of things and was quite upsetting
2 July 2026
Reply from DFS Furniture - Peterborough
Good Afternoon Harriet,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
We do apologise for the experience you have received when placing the order, we do apologise if the delivery charge was not mentioned as this is very disappointing to hear. The relevant department has been contacted regarding this and we have asked them to call to discuss this with you.
Kind Regards,
Jordan
DFS Central Customer Support
Warm day , was offered plenty of water , friendly and helpful experience
It was a very warm early evening when we was in the store, we was offered water, was very welcoming.
Daniel was our advisor he able to help us with our choice of corner sofa. He was able to assist us with a range of packages for finance. Daniel advised us on the care for the sofa, explained the sofacare package. Was discussing how the sofa can be delivered , discussing door ways room size. Daniel is very friendly, welcoming and knew everything to advise us. Im yet to have my sofa delivered. Im looking forward to my new sofa.
23 June 2026
Reply from DFS Furniture - Peterborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello Paul,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
My sales adviser was very patient and…
My sales adviser was very patient and friendly. She helped me decide on colour and was very knowledgeable on the products.
It was extremely hot in the showroom. There is no air conditioning. She made sure I had plenty of water to drink.
DFS should install air con!
27 June 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Dan was very helpful and friendly
Dan was very helpful and friendly. He was very patient with me and my young child when going through the ordering process and explaining everything thoroughly.
28 June 2026
Reply from DFS Furniture - Peterborough
Good Afternoon,
We are really happy that Dan met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Ben was delightful
Ben was delightful and calm and not pushy but still managed to sell us the extras. Insurance and we came away financially poorer but happy. A great sales person.
27 June 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Ben met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great support
Served by Chloe at Peterborough DFS and give her a 10 for customer service. She made me feel comfortable and gave me time to look at options to choose before making my purchase. Everything was well explained. Enjoyable experience. The only downside is no air conditioning in the store which was a struggle when walking about looking at options. Definitely need some sort of cooling system in there!
27 June 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Chloe met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Ben was lovely friendly and took the…
Ben was lovely friendly and took the time to consider all my options and what best suits my needs. Great customer service
26 June 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ben.
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.