DFS Furniture - Peterborough Reviews 

Great service friendly professional staff

Very helpful sorted quickly.

Neil the sales man was very polite and took the time to listen to what we wanted. Very professional

Very welcoming without being pushy, excellent grasp of product and description etc. Overall a pleasant experience.

Good advice pro and cons between material or leather fabric no pressure regarding add ons or extended guarantees

⭐☆☆☆☆

I ordered a matching sofa set from DFS, but one item (the corner sofa bed) arrived with a strong, offensive odour that has persisted despite weeks of ventilation, closed doors, air fresheners, and every reasonable attempt to reduce it.

The matching two-seater sofa, manufactured at the same time, has no such issue, suggesting the problem is isolated to the corner sofa itself.

What has been most disappointing is not just the product, but how DFS has handled the complaint. During inspection, one DFS representative acknowledged that the smell was present and offensive. However, the Branch General Manager dismissed my concerns as normal "off-gassing", despite the smell persisting for weeks and worsening during warmer weather.

Since then, multiple independent visitors, including my partner and my father, have immediately commented on the smell without any prompting. My partner actually had to leave the room because it made her feel nauseous.

Rather than properly investigating the issue or arranging an independent reassessment, DFS has repeatedly offered only a chargeable return (initially 30%, later reduced to 20%), despite my maintaining that the product is faulty. My requests for a formal complaint to be acknowledged and for a different representative to inspect the furniture have also been ignored.

I appreciate that manufacturing defects can occur. What matters is how a company responds when they do. Unfortunately, I have found the entire process dismissive, patronising, and unwilling to properly engage with the evidence presented.

I now apologise for the smell to every visitor, and I myself avoid relaxing in my living room.

Very helpful and friendly. Kept everything professional. Highly recommend

I recently bought some sofas from DFS, and I have to say the customer service was outstanding from the moment we walked through the door.

Chloe gave us such a warm welcome and immediately made us feel at ease. She took the time to understand exactly what we were looking for, discussing the different sofa options and our preferences. Chloe was incredibly professional while also sharing her expert knowledge and advice, which was invaluable in helping us make the right choice.

The store manager also came over to assist us. Despite only having been with the store for a week, his product knowledge and enthusiasm were impressive and really added to our confidence in our purchase.

Thanks to Chloe’s excellent guidance and support throughout the process, we ended up placing an order and couldn’t be happier with our decision.

It’s refreshing to experience such genuine customer service. The team clearly puts customers first, taking the time to understand individual needs and making the entire buying experience straightforward, enjoyable, and stress-free. Thank you, Chloe and the team, for such exceptional service we’re looking forward to receiving our new sofas!

Anj

The assistant at DFS was very knowledgeable, she explained everything well and was very polite and helpful I did not feel pressured in to anything and she helped us through each decision we made would recommend to other people.

Excellent sales staff
Helpful and knowledgeable
Wide range of products

The lady was fantastic and very helpful

The sales assistant, Nile, was incredibly attentive and helpful. I really appreciated his excellent customer service; it made my shopping experience enjoyable and far less tiring.

was allowed to look around until ready staff was then very helpful

Seamless experience very polite , knowledgeable and professional

Jana in the Peterborough store was our sales person today. We struck lucky! She welcomed us with a cheery smile when we arrived and then ultimately helped us to find the perfect items. Jana was very helpful, without being pushy, and totally courteous and professional throughout. An excellent experience. Thank you Jana!

Dan was a great help. Very friendly and not pushy in anyway

I was looked after by Daniel who was very friendly, knowledgeable and personable. Not a pushy salesperson at all but very polite and informative and a pleasure to purchase a chair from.

Daniel was fantastic, friendly and informative. The coffee is also amazing

He was extremely patient and helpful throughout our sofa purchase. He took the time to guide us through the different options and clearly explained how we could work out whether the sofa would fit well in our living room.

We visited the store several times, and on each occasion, we specifically preferred to speak with him because of the excellent service he provided. He supported us throughout the entire process, answered all our questions and made sure we were completely happy and confident before making our final purchase decision.

We truly appreciated his professionalism, patience and outstanding customer service.

Good service Dan who saw me was a top man