The staff in the shop were courteous and polite and did not apply any pressure in the sales transaction. Liam was very calm and clear and was helpful when we were going through options and changing ou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a wonderful experience with Liam from DFS. He was extremely helpful, dedicated, and provided excellent customer service throughout the whole process. He took the time to explain everythin... See more
Company replied
My partner and I visited on a Friday evening and we picked out the sofa we wanted. We were approached by Brooke who confirmed there were a few options for us. Brooke was really friendly and took us th... See more
Company replied
We were looking to replace our Red Sofa and found one we liked in DFS Plymouth. The person that served us was called Liam and he was so patient with us and he made sure that all of our wishes for th... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 58 best companies in Furniture Accessories
- #10 of 241 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longbridge Road, PL6 8LX, Plymouth, United Kingdom
- 0333 999 9768
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing was too much trouble
Friendly, unpressured experience with a very helpful sales person who did not rush us. Nothing was too much trouble & we would certainly buy from DFS again. Thank you Brian in Plymouth, you made the buying experience very enjoyable.
12 May 2026
Reply from DFS Furniture - Plymouth
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
I have used DFS on two occasions and…
I have used DFS on two occasions and have been treated with brilliant service always polite and very helpful nothing is too much trouble Brian has dealt with the customer service on both my visits and couldn't ask for anything better a valuable member of your staff
3 May 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Fantastic Service
Bought a lovely new sofa. Couldn’t fault the customer service, Matt was super helpful and made the whole experience stress free. Left knowing that I’d made the right decision - can’t wait for sofa to arrive. Thank you.
11 May 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Friendly and helpful
10 May 2026
Reply from DFS Furniture - Plymouth
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Rebecca was brilliant
Rebecca was brilliant , gave all the information I needed and helped throughout the service to get me the best sofa for what I was looking for. Really helpful !
10 May 2026
Reply from DFS Furniture - Plymouth
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I found exactly what I'd been searching…
I found exactly what I'd been searching for....and at a very comparable price! Special thanks to Becca, in the Plymouth store, for her patience and kindness throughout. Looking forward to receiving my reclining power sofa and matching footstool.
9 May 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Relaxed experience
Relaxed experience, no one hassles you allowed to take your time
Very helpful assistant Brooke who took us through everything we needed to know.
9 May 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Plymouth
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Plymouth
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Such a lovely shopping experience at…
Such a lovely shopping experience at DFS Plymouth .
Sara and Brian were very informative and helpful with my sofa choice .
It was a relaxing experience and I would recommend DFS to family and friends.
5 May 2026
Reply from DFS Furniture - Plymouth
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great service …
Quickly popped into the store to check out a few options and look at the discounted section to see if any bargains to be had.
No pressure just nice sales people happy to chat and advise.
Purchase was quick and easy even helping to find matching items and talk about alternatives.
Excellent service from the team.
7 May 2026
Reply from DFS Furniture - Plymouth
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The salesman was really approachable…
The salesman was really approachable and made us feel at ease.
4 May 2026
Reply from DFS Furniture - Plymouth
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Not pushed into anything gave us time…
Not pushed into anything gave us time and help talked through are opposition
6 May 2026
Reply from DFS Furniture - Plymouth
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Becky was fantastic help and a…
Becky was fantastic help and a brilliant member of staff. Thank you again Becky
6 May 2026
Reply from DFS Furniture - Plymouth
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We had a lovely patient sales assistant…
We had a lovely patient sales assistant, called Brooke, at the Plymouth shop who answered all of our questions and shared her knowledge with us without any 'hard sell' pressure which we really appreciated.
5 May 2026
Reply from DFS Furniture - Plymouth
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Great experience!
I’m have been to DFS a few times to look at the same sofa and we spoke with the same assistant, looking for him each time as he was so nice. He was very helpful, not pushy which we liked. He made the experience relaxing and enjoyable.
4 May 2026
Reply from DFS Furniture - Plymouth
Good morning Lisa,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Plymouth branch
Plymouth branch, Zara was great, very patient as I took my time to decide which sofa I wanted my to my wife's annoyance.
Zara was very patient and understanding. Showed us which sofas met our needs and quickly advised which did not.
Manager was also efficient.
3 May 2026
Reply from DFS Furniture - Plymouth
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Zara met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.