The staff in the shop were courteous and polite and did not apply any pressure in the sales transaction. Liam was very calm and clear and was helpful when we were going through options and changing ou... See more
Company replied
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See what reviewers are saying
We had a wonderful experience with Liam from DFS. He was extremely helpful, dedicated, and provided excellent customer service throughout the whole process. He took the time to explain everythin... See more
Company replied
My partner and I visited on a Friday evening and we picked out the sofa we wanted. We were approached by Brooke who confirmed there were a few options for us. Brooke was really friendly and took us th... See more
Company replied
We were looking to replace our Red Sofa and found one we liked in DFS Plymouth. The person that served us was called Liam and he was so patient with us and he made sure that all of our wishes for th... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 58 best companies in Furniture Accessories
- #10 of 241 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longbridge Road, PL6 8LX, Plymouth, United Kingdom
- 0333 999 9768
4.9
Excellent
4k reviews
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We had a pleasant experience in store…
We had a pleasant experience in store ordering our sofa. The sales lady was very friendly, helpful and knowledgeable and made the whole overall experience a good one. I would recommend to anyone.
20 May 2026
Reply from DFS Furniture - Plymouth
Hello Mr Murphy,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The lady who saw us explained…
The lady who saw us explained everything to us and couldn't do enough for us
25 May 2026
Reply from DFS Furniture - Plymouth
Hello Anthony,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Plymouth
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Manpe sofa
My wife & I needed a new sofa. The guys at DFS Plymouth left us alone to browse all the corner suites they had on display. We were only in the store 20 minutes before we found the one we both liked & it was so comfortable. We called over a guy to help with the next step. Liam was very knowledgeable & professional, he made our experience feel easy & relaxed. We are excited for the arrival of our new corner suite. Thank you
22 May 2026
Reply from DFS Furniture - Plymouth
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello David,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Becca was very helpful knowledgeable…
Becca was very helpful knowledgeable and made the buying of the sofa easy.
24 May 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Super helpful staff
23 May 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for 5 star review.
Kind regards,
Holly M
DFS Customer Support
The gentleman that sorted us was very…
The gentleman that sorted us was very knowledgeable and helpful
21 May 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Great range of sofas
Great range of sofas. Plenty of options to suit every budget.
Friendly staff, helpful but not intrusive or pushy!
22 May 2026
Reply from DFS Furniture - Plymouth
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Sofas
We recommend DFS for Sofas the lady who helped us and showed us various sofas was very good and explained everything and did not rush us she was very knowledgeable about the sofas and was not at all pushy , now awaiting delivery of 2 sofas
20 May 2026
Reply from DFS Furniture - Plymouth
Hello Mrs Cross,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Great service
Great service! The lady who talked us through everything and helped us choose then buy our new sofa was very professional, knowledgeable and helpful.
18 May 2026
Reply from DFS Furniture - Plymouth
Good morning Donna,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Welcomed upon arrival by a smiling…
Welcomed upon arrival by a smiling member of staff. Asked if we needed any help without being forceful.
Made us feel very welcomed.
When we eventually made a decision we had everything explained to us and the transaction went very smoothly.
Didn’t need to ask any questions because the staff member answered any that we had prior to us asking them.
17 May 2026
Reply from DFS Furniture - Plymouth
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Sofa hunt
Upon arrival, we knew exactly what we were looking for. Brian greeted us, we has a short chat and then he gave us space and time to look around before we committed to what we wanted. Had hot hot chocolate and latte while we wondered. He was friendly, informative without the overzealous sales push. That in some places, just puts you right off.
He made our sofa decision journey, a 5 gold star seller experience. Could not fault him.
16 May 2026
Reply from DFS Furniture - Plymouth
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Brian.
Kind Regards,
Jordan
DFS Customer Support
the lovely lady who assisted me was…
the lovely lady who assisted me was very friendly and knowledgeable about the product i eventually purchased. answering any questions i had with a smile and nothing was too much trouble for her.
16 May 2026
Reply from DFS Furniture - Plymouth
Good morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Plymouth
Good afternoon John,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The seller we had was fantastic
The seller we had was fantastic! She max everything really easy. Brooke from DFS at marsh mills
14 May 2026
Reply from DFS Furniture - Plymouth
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Nothing was too much trouble
Friendly, unpressured experience with a very helpful sales person who did not rush us. Nothing was too much trouble & we would certainly buy from DFS again. Thank you Brian in Plymouth, you made the buying experience very enjoyable.
12 May 2026
Reply from DFS Furniture - Plymouth
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
I have used DFS on two occasions and…
I have used DFS on two occasions and have been treated with brilliant service always polite and very helpful nothing is too much trouble Brian has dealt with the customer service on both my visits and couldn't ask for anything better a valuable member of your staff
3 May 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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