The staff in the shop were courteous and polite and did not apply any pressure in the sales transaction. Liam was very calm and clear and was helpful when we were going through options and changing ou... See more
Company replied
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See what reviewers are saying
We were looking to replace our Red Sofa and found one we liked in DFS Plymouth. The person that served us was called Liam and he was so patient with us and he made sure that all of our wishes for th... See more
Company replied
My partner and I visited on a Friday evening and we picked out the sofa we wanted. We were approached by Brooke who confirmed there were a few options for us. Brooke was really friendly and took us th... See more
Company replied
Everyone was so helpful and kind, making sure I knew all of the options to make an informed decision. Special mention to Brooke for being so wonderful, she showed me around the entire store to help me... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longbridge Road, PL6 8LX, Plymouth, United Kingdom
- 0333 999 9768
4.9
Excellent
4k reviews
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The sales man Brian from the Plymouth…
The sales man Brian from the Plymouth branch was absolutely amazing with us
14 June 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Moya at the Plymouth branch was…
Moya at the Plymouth branch was fantastic and spent a lot of time with me over a couple store visits to make sure I got the correct sofa and layout to suit me! Herself and Helen (store manager) were brilliant to deal with. Will be back again for the next one! Thanks
8 June 2026
Reply from DFS Furniture - Plymouth
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Moya.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello Peter,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Just bought a sofa and couldn't be…
Just bought a sofa and couldn't be happier with the experience. The team was incredibly friendly, helpful, and completely transparent with pricing and delivery times. Highly recommend!
9 June 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very good experience no information was…
Very good experience no information was left out and everything was explained.
7 June 2026
Reply from DFS Furniture - Plymouth
Hello Luke,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Fantastic customer service throughout
Fantastic customer service throughout. Informative, polite and very friendly staff members. Very helpful and extremely happy with our sofas.
7 June 2026
Reply from DFS Furniture - Plymouth
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Brilliant service very helpful staff…
Brilliant service very helpful staff couldn’t be happier with my purchase
Thank you
6 June 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Helpful and knowledgeable staff
The wonderful member of staff was extremely helpful and very informative. Lended us a tape measure and talked us through caring for our sofa
1 June 2026
Reply from DFS Furniture - Plymouth
Hello Jake,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Brian was such a lovely man who dealt…
Brian was such a lovely man who dealt with us, no hard sell, great knowledge and helped us choose easily , very friendly and chatty .
31 May 2026
Reply from DFS Furniture - Plymouth
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
DFS Feedback on customer care
Good proffesional and friendly service. Excellent customer care from the salesman who sold us our sofa bed. Apologies for not remembering his name but he has a couple of cats...🙂
31 May 2026
Reply from DFS Furniture - Plymouth
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Plymouth
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Brian who was helping us
Brian who was helping us, amazing help and made the experience great
30 May 2026
Reply from DFS Furniture - Plymouth
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer service was excellent
Customer service was excellent, very knowledgeable staff member who dealt with our questions with great professionalism. Pleasure to deal with.
30 May 2026
Reply from DFS Furniture - Plymouth
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Would definitely recommend
Didn’t catch his name but amazing experience me and my partner received this evening very helpful and a lovely man thank you
28 May 2026
Reply from DFS Furniture - Plymouth
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Order mistake
After I had made a mistake by ordering the wrong sofa (too big). I quickly called to cancel and fet the right sofa. The man on the end of the call was so patient with me as I changed my mind on the colour three times.
Thanks DFS for a lovely and quick service. Very friendly and helpful.
27 May 2026
Reply from DFS Furniture - Plymouth
Hello Claire,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
We had a pleasant experience in store…
We had a pleasant experience in store ordering our sofa. The sales lady was very friendly, helpful and knowledgeable and made the whole overall experience a good one. I would recommend to anyone.
20 May 2026
Reply from DFS Furniture - Plymouth
Hello Mr Murphy,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The lady who saw us explained…
The lady who saw us explained everything to us and couldn't do enough for us
25 May 2026
Reply from DFS Furniture - Plymouth
Hello Anthony,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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