From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... See more
Company replied
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The Sales assistant Layala,made everything so relaxing and easy, she guided us through the sofabeds which made life so much less complex. We were left to choose & we did. On Her return the purchase pr... See more
Company replied
Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile... See more
Company replied
My experience with DFS Furniture with Steve Pascoe sales ,whom talked very professioal and made my partner and i relaxed with a coffee each.so much infact we agreed and purchased a 3 seet sofa. Th... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadstone Way, Unit 1, BH15 3TE, Poole, United Kingdom
- 0333 999 9784
4.9
Excellent
5k reviews
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Reply from DFS Furniture - Poole
Good morning Chris,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
We were looking for a sofa bed
We were looking for a sofa bed after looking online. In store, Jules (Julian) was very friendly, enthusiastic, knowledgeable and helpful. We were able to see and try the sofa bed as a bed. Great service.
16 May 2026
Reply from DFS Furniture - Poole
Good morning Jo,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very satisfied customers
We were assisted by Damon he was thorough, friendly, professional and knew his stuff which made the whole experience fun and exciting . We chose a sofa and a chair after much deliberation on our end. We are thrilled with our purchase and the whole experience was simply amazing.
16 May 2026
Reply from DFS Furniture - Poole
Good morning,
We're really grateful you shared this amazing 5* review. We are glad to hear that Damon helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Poole
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Assistant very informative and not too…
Assistant very informative and not too pushy. Gave all relevant information as requested.
15 May 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The person who served us was amazing and super helpful I will go back just to be served by him
The person who served us was amazing and told us every bit of detail about all the sofa we asked questions on
Great service
14 May 2026
Reply from DFS Furniture - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Beathley ward was very helpful and give my all details needed she rang back very quickly and very professional person
Beathley ward was very helpful and professional, she answered all the questions needed to know and give me all options needed to know with my order.
6 May 2026
Reply from DFS Furniture - Poole
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful staff ,explained…
Very helpful staff ,explained everything very clearly and it was a pleasant experience not stressful at all.
10 May 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The experience with DFS was very good
The experience with DFS was very good, we were well informed to make our choices
Steve was very helpful and made us feel welcome and well informed before buying the sofa
10 May 2026
Reply from DFS Furniture - Poole
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Poole
Good Morning,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service really helpfull
9 May 2026
Reply from DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
A lovely salesman named David was very…
A lovely salesman named David was very helpful with everything, not at all pushy, but we came back and ordered
the suite we had originally chosen
9 May 2026
Reply from DFS Furniture - Poole
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Staff knowledgeable and friendly
Staff knowledgeable and friendly, not pushy in any way. Sensed when we wanted attention then helped any way they could, offered drinks too. Very nice polish man helped us through every step and very Harwich whole experience.
8 May 2026
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lorraine A
DFS Central Customer Support
Francis in the Poole store was a great…
Francis in the Poole store was a great help and gave us all the information we needed in order to make the best choice during our visit. She was kind & a true professional providing a 1st class service. Very happy!
8 May 2026
Reply from DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I’ve waited nearly 5 months before…
I’ve waited nearly 5 months before reviewing this in the hope that my sofa would be fully functioning by now. Unfortunately this length of time after delivery there are still issues with the Bluetooth and reclining functions. The original installation was not carried out by experts as I would assured it would be, in fact the recliners were installed incorrectly so the wrong console was powering the wrong chair. Very expensive mistake so far. I’m hoping they can rectify this very soon but so far not without repeated communications and lengthy wait times for parts and responses, All very frustrating.
14 October 2025
Reply from DFS Furniture - Poole
Good afternoon,
Thank you for taking the time to write us a review, we are disappointed to hear your experience did not meet your expectations and you are still waiting for your issues to be resolved.
We can confirm receipt of the parts required and a visit is due to take place this week to resolve the ongoing concerns, if the service manager fails to resolve the issue, alternative options will be explored and discussed.
Kind regards
Holly M
DFS Customer Support
Very pleasant and helpful staff
Very pleasant and helpful staff, special mention to Dan & Dave, never made to feel pressured into buying.
Have been using DFS for over 30 years.
5 May 2026
Reply from DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very apprachable professional staff
Very apprachable professional staff
Thry didnt hasel us which we liked but was on hand if we needed anything
4 May 2026
Reply from DFS Furniture - Poole
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
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