From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... See more
Company replied
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Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile... See more
Company replied
When we told Daniel what we were looking for he showed us what was available and left us to look around. After we had decided, he explained the options to buy. All in all a pleasant and professional... See more
Company replied
My experience with DFS Furniture with Steve Pascoe sales ,whom talked very professioal and made my partner and i relaxed with a coffee each.so much infact we agreed and purchased a 3 seet sofa. Th... See more
Company replied
Company details
- #12 of 399 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadstone Way, Unit 1, BH15 3TE, Poole, United Kingdom
- 0333 999 9784
4.9
Excellent
5k reviews
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Great customer service!
21 May 2026
Reply from DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
A special mention to Lauren from the…
A special mention to Lauren from the Poole store who was a great help to us in choosing a new sofa. Every one of the staff we saw on the day was very pleasant and there were no pushy sales tactics, which made the whole experience a comfortable and positive one. I would certainly recommend the Poole DFS store.
20 May 2026
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lauren.
Kind Regards,
Jordan
DFS Customer Support
Excellent knowledge
Excellent knowledge
Very helpful staff ,Not at all pushy unlike other shops at same retail park.
20 May 2026
Reply from DFS Furniture - Poole
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Purchase of 2 & 3 seater sofa
We were allowed to look around without being pounced on straight away. Once we found what we liked, Francis then came over to us & started talking to us about the product. She was extremely friendly & polite & easy to talk to & gave us plenty of useful information about the product, explaining everything that we needed to know. She looked after us very well with a complimentary coffee & didn’t hurry us at all with our decision. Francis is a friendly pleasant sales lady who gave us plenty of information about the product & promoted the business in a positive manner & we would happily recommend DFS to others.
20 May 2026
Reply from DFS Furniture - Poole
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
great experience loved the first sofa…
great experience loved the first sofa very helpful staff, sofa is of high quality
11 May 2026
Reply from DFS Furniture - Poole
Good afternoon Radina,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Spoke to a guy called danial very nice…
Spoke to a guy called danial very nice went in to buy a mattress talked us through them all and what are needs are very polite not at all pushy explained everything from buy to finance to delivery was interested on a sofa and chair talked us through all the details will be going back for that in near future very happy with todays purchase and purchases in the near future 😀😀😀
19 May 2026
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you for taking the time to leave us a 5* review. We’re happy that Danial met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Dan was very informative, patient, explained all about looking after our new sofa
17 May 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
We entered the store and met by a…
We entered the store and met by a friendly person who asked what our needs were which we explained and we were then left to browse the products we required. Our purchase was hassle free, everything was explained about our purchase and now await our delivery.
16 May 2026
Reply from DFS Furniture - Poole
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Poole
Good morning Chris,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
We were looking for a sofa bed
We were looking for a sofa bed after looking online. In store, Jules (Julian) was very friendly, enthusiastic, knowledgeable and helpful. We were able to see and try the sofa bed as a bed. Great service.
16 May 2026
Reply from DFS Furniture - Poole
Good morning Jo,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very satisfied customers
We were assisted by Damon he was thorough, friendly, professional and knew his stuff which made the whole experience fun and exciting . We chose a sofa and a chair after much deliberation on our end. We are thrilled with our purchase and the whole experience was simply amazing.
16 May 2026
Reply from DFS Furniture - Poole
Good morning,
We're really grateful you shared this amazing 5* review. We are glad to hear that Damon helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Poole
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Assistant very informative and not too…
Assistant very informative and not too pushy. Gave all relevant information as requested.
15 May 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The person who served us was amazing and super helpful I will go back just to be served by him
The person who served us was amazing and told us every bit of detail about all the sofa we asked questions on
Great service
14 May 2026
Reply from DFS Furniture - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Beathley ward was very helpful and give my all details needed she rang back very quickly and very professional person
Beathley ward was very helpful and professional, she answered all the questions needed to know and give me all options needed to know with my order.
6 May 2026
Reply from DFS Furniture - Poole
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful staff ,explained…
Very helpful staff ,explained everything very clearly and it was a pleasant experience not stressful at all.
10 May 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The experience with DFS was very good
The experience with DFS was very good, we were well informed to make our choices
Steve was very helpful and made us feel welcome and well informed before buying the sofa
10 May 2026
Reply from DFS Furniture - Poole
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Poole
Good Morning,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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