The staff member who sold me my furniture was so helpful providing the information I needed Would recommend the DFS and can’t wait to get my new furniture The shop was presented lovely and the gen... See more
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Me and my partner just purchased our new sofa with the help from Benny (we believe that's his name). He was helpful, informative and eager to get us the best deal possible.
Company replied
Store assistant spent time with me and answered lots of questions with patience and courtesy. Offered own thoughts and made the process of selecting a sofa bed much easier than it would otherwise have... See more
Company replied
Our salesman, Mark, was extremely helpful and patient. He made sure we were aware of all the services and extras that could come with the sofas, but without making us feel pushed into buying anythin... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
114-116 Southampton Road, SP1 2LE, Salisbury, United Kingdom
- 0333 999 9507
4.8
Excellent
2k reviews
Asks customers to review
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The staff member who sold me my…
The staff member who sold me my furniture was so helpful providing the information I needed
Would recommend the DFS and can’t wait to get my new furniture
The shop was presented lovely and the gentleman was very helpful overall experience was great
14 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We were not hassled at all
We were not hassled at all, we were left to look at our own leisure, nice sales guy, not pushy at all
14 August 2026
Reply from DFS Furniture - Salisbury
Hello Maggie,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Good experience
Me and my partner just purchased our new sofa with the help from Benny (we believe that's his name). He was helpful, informative and eager to get us the best deal possible.
13 August 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The workers were extremely helpful and…
The workers were extremely helpful and had time to walk around on our own and try and have a look at everything, before some one approached us
3 August 2026
Reply from DFS Furniture - Salisbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The staff didnt hassle us and came to…
The staff didnt hassle us and came to us when we were ready .Very pleasant man who explained all the details and made it a pleasant experience
9 August 2026
Reply from DFS Furniture - Salisbury
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Salisbury Store
Will from your Salisbury store is a credit to your company excellent customer service.
9 August 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great place to browse and get help when needed
Sales people were there when we needed them, but left us to browse and make our decisions without breathing down our necks! Very helpful and friendly and honest with all that they told us. Very happy with our purchase today.
8 August 2026
Reply from DFS Furniture - Salisbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Mark was very helpful
Mark was very helpful, great with the kids and there was absolutely no pressure.
8 August 2026
Reply from DFS Furniture - Salisbury
Hello Stuart,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Store assistant spent time with me and…
Store assistant spent time with me and answered lots of questions with patience and courtesy. Offered own thoughts and made the process of selecting a sofa bed much easier than it would otherwise have been.
7 August 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful/knowledgeable staff
Very helpful/knowledgeable staff, not pushy, allow you to browse at yr leisure. Made a purchase hassle free (hopefully)
1 August 2026
Reply from DFS Furniture - Salisbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Smooth ordering
Smooth ordering, helpful knowledgeable staff and great communication. I was not rushed in anyway and there was no pressure. The young gentleman that served me today in Salisbury store was a credit to DFS.
1 August 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Went to the store in Salisbury to have…
Went to the store in Salisbury to have a look round & found the sofa we wanted . The assistant was helpful we then decided to order on line as it saved going back to the store .Really easy to order on line & great communication from customer service
19 July 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Ben was very helpful knowledgeable and…
Ben was very helpful knowledgeable and informative answering all our questions to our satisfaction .
26 July 2026
Reply from DFS Furniture - Salisbury
Hello Mervyn,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful with the purchasing of our…
Very helpful with the purchasing of our new sofa and with the selection of fabric.
27 July 2026
Reply from DFS Furniture - Salisbury
Hello Claire,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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