Andy was fantastic, helped us from start to finish and made the entire process considerably easier. Very patient with us with all our questions and was knowledgable in the questions we asked. Thank yo... See more
Company replied
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The staff are knowledgeable and friendly, but leave you to look round rather than pushing you to buy. When we did find the sofa we wanted they were able to answer any questions we had. The customer... See more
Company replied
I visited the DFs Store in Sheffield near Sheffield train station. With a friend not really thinking about buying anything yesterday 8th August and we were left to look around ourself and David... See more
Company replied
Flo has been incredible and very helpful towards our purchase. He gave us ideas and advice which we found beneficial.
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 241 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Fornham Street, S2 4AL, Sheffield, United Kingdom
- 0333 999 9835
4.9
Excellent
3k reviews
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Staff welcoming and friendly
Staff welcoming and friendly
Explained the prices and what it extra services come with taking the sofa. Generally good customer service from Reuben and his other colleague
2 May 2026
Reply from DFS Furniture - Sheffield
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
David at Sheffield DFS store dealt with…
David at Sheffield DFS store dealt with my visit. Pleasant, non pushy, knowledgable on all items I asked about, honest evaluation as to my requirement and informed me on things I hadn’t mentioned. Basically, on top of his game. Nice to deal with someone with a professional attitude.
2 May 2026
Reply from DFS Furniture - Sheffield
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The sales person was friendly but not…
The sales person was friendly but not sure why I wasn't given a print out of the invoice. I know why because dfs are charging £129 for delivery and I was never told of that cost
25 April 2026
Reply from DFS Furniture - Sheffield
Good afternoon Nicola,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
The lady who served us was very helpful…
The lady who served us was very helpful and knowledgeable. Disappointed by the extortionate delivery charge of over £120.
26 April 2026
Reply from DFS Furniture - Sheffield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Visit to DFS Sheffield.David was incredibly helpful and…
David was incredibly helpful and professional during our visit today.
26 April 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Thank you Chloe for assisting us in…
Thank you Chloe for assisting us in choosing and ordering our new sofa. A painless process! No pressure sales and she was knowledgeable and friendly. Looking forward to receiving our sofa in a few weeks!
25 April 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Everything we asked was answered…
Everything we asked was answered without delay and all our queries were resolved with no issue. Sam sorted our order and we are now awaiting our new sofa.
25 April 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
I had my sofa delivered in September…
I had my sofa delivered in September last year the delivery drivers broken not one sofa but both of them I had to report myself which all in all it took over 6months for both my sofas to get fixed these sofa aren’t cheap and you expect the delivery drivers to be professional but there didn’t have a care in the world customer service are brilliant on the phone but never stick to what gets said on the phone I even spoken to the store manager at Sheffield who said once this was all sorted he would phone me up but no I haven’t heard anything I put in a complaint also and not heard anything from that would be nice for someone to be able to get this complaint sorted
23 September 2025
Unprompted review
Reply from DFS Furniture - Sheffield
Good Afternoon,
Thank you so much for taking the time to leave your review with us today, your feedback is greatly appreciated. We're very sorry about the delivery experience you have had with DFS and for any lack of communication in relation to this.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Looked around a few sofa showrooms
Looked around a few sofa showrooms, but none seemed to have the recliners we liked!
We made a 3rd visit back to DFS, spoke with your sales assistant.
He was very helpful, explaining everything we asked.
Once satisfied we placed our order, now looking forward to our new sofas arriving.
16 April 2026
Reply from DFS Furniture - Sheffield
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Kev was great store excellent very…
Kev was great store excellent very pleasant experience.
21 April 2026
Reply from DFS Furniture - Sheffield
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Sheffield
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Sheffield branch!
Can’t remember the names of the two members of staff at the Sheffield branch on the 20/04/26 at around 18:30 - hoping that helps identify them both! But they both helped us order our sofa, coffee table & side table and was a pleasure to deal with! Thanks for your help!
20 April 2026
Reply from DFS Furniture - Sheffield
Good morning Rebecca,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The sales girl was amazing so helpful…
The sales girl was amazing so helpful and courteous I was very pleased Thankyou
13 April 2026
Reply from DFS Furniture - Sheffield
Good morning Lynne,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Always remember that DFS is the best…
Always remember that DFS is the best quality and great service, that is why I have been using them since 15 years ago and yesterday just replaced them with new ones. Highly recommended!
19 April 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The process was very quick and smooth
The process was very quick and smooth. The sales assistant was very helpful and I was able to make changes to the sofa to fit my personal choice
12 April 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Sheffield
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Staff and service were great
Staff and service were great, liked the no pressure approach, helped us make a decision, great stuff!
18 April 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
18 April 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Gabby she is amazing lady and very…
Gabby she is amazing lady and very helpful .
Thanks Gabby 💖
18 April 2026
Reply from DFS Furniture - Sheffield
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
I don't like it when assistants follow…
I don't like it when assistants follow you around the store so was a bit apprehensive when entering but I'm pleased to say we weren't approached . Staff were friendly and helpful. The chap that dealt with us was called Flo, again friendly and helpful.
17 April 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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