DFS Furniture - Sidcup Reviews 

8,184
TrustScore 5 out of 5

4.9

Sidcup By Pass Road, Crittals Corner Road, DA14 6LX Sidcup, GB


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Rated 5 out of 5 stars

BRILLIANT Natalie ( Sidcup branch)was amazing and very helpful with our order. She went through all our options on colours, patterns, style etc. She was very knowledgeable on the products in the sto... See more

Company replied

Rated 5 out of 5 stars

On Saturday 8th August we went to DFS in Sidcup and we're dealt with by Sana. She was extremely knowledgeable, professional, friendly and personable and made us feel completely relaxed. All our quest... See more

Company replied

Rated 5 out of 5 stars

My wife and I were attended by a smiling, bright, intelligent, and knowledgeable young lady by the name of Mrs Sana Khan. She was terrifically helpful and patient with what proved to be a difficu... See more

Company replied

Rated 5 out of 5 stars

Helen made the whole purchasing experience very relaxing. Having purchased from DFS seventeen years ago I knew the quality was good and Helen advised me on what was available and then left me to mu... See more

Company replied


Company details

  1. #13 of 396 best companies in Home Furniture Shop
  2. #2 of 55 best companies in Furniture Accessories
  3. #12 of 241 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Sidcup By Pass Road, Crittals Corner Road, DA14 6LX, Sidcup, United Kingdom

  • 0333 999 9771

4.9

Excellent

TrustScore 5 out of 5

8k reviews

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4.9

All reviews

(8,184)

96,286 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff was amazing

Staff was amazing! He really helped us decide and also addressed all our questions. We loved the design

13 June 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

First purchase at DFS

First purchase at DFS and very pleased with the excellent service I received from Joe, he was really helpful. He was so informative. I gave the measurements of the space I had and the style I was after, he then showed me a number of sofas that suited my requirements.
DFS Sidcup have such a huge selection and lots of different varieties on show.
I have bought from other stores over the last 30 years and none compare to DFS.
Excellent! I highly recommend.
Lovely coffee too 😊

14 June 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello Debs,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

New sofa after 16 years

Very knowledgeable and helpful staff more than just a salesperson very caring and kind.

13 June 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Joe at the Sidcup branch was so…

Joe at the Sidcup branch was so helpful, so happy with the sofa we got. Was with my mum who is going to go back and get one because of him.

13 June 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

From our first meeting up to ordering…

From our first meeting up to ordering we received a first class customer service.

17 May 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Good leather corner setee came in 12…

Good leather corner setee came in 12 weeks delivery went great and they put it in the right place and were very proffesionals

5 December 2025
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very welcoming but unobtrusive staff

Very welcoming but unobtrusive staff. Plenty of options and clear help and explanation of products and services.
Very relaxed and non-pushy sales environment.
Many thanks

9 June 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Lovely member of staff

A member of staff named Helen was really nice and helpful explained everything we needed to know then let us make our choices without any pressure also just really friendly and chatty .Helen sounded like she had a lot of experience and gave us her honest opinion. Really nice lady and would highly recommend Sidcup store

9 June 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello Marion,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The salesman was very helpful and…

The salesman was very helpful and friendly and didn’t pressure me to buy

7 June 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Picked out our sofa in 5 mins and staff…

Picked out our sofa in 5 mins and staff were friendly and helpful

7 June 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service, knowledgeable and helpful staff

6 June 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I cannot recommend Tammy enough what a…

I cannot recommend Tammy enough what a great experience we had buying our sofa… He took all our needs into account and we ended up with our dream set up. Thank you Tammy for all your help.

5 June 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We were served by Belle and she was…

We were served by Belle and she was brilliant. Very friendly, not a pushy sales person. Belle was knowledgeable, she helped with advice on fabrics and leather to help us make our decision.

6 June 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thanks for your lovely feedback, we’re glad to hear Belle met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent sales team

Came in twice was helped by the same assistant Helen she remembered us from the previous visit. Very helpful and understood our needs. Couldn’t ask for more.

6 June 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent!

Excellent! Sidcup branch give a brilliant service..staff member Kay who served us was so helpful and efficient. Received our sofas with no issues.super fast delivery!.

7 June 2025
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello Dawn,

Thanks for your lovely feedback, we’re glad to hear Kay met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service

5 June 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello Sem,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

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