DFS Furniture - Sidcup Reviews 

8,531
•
TrustScore 5 out of 5

4.9

Sidcup By Pass Road, Crittals Corner Road, DA14 6LX Sidcup, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Joseph the salesperson was very professional, polite and spent time making sure all was understood. Showed interest in what was needed and gave good advice about goods purchased. Very pleasant per... See more

Company replied

Rated 5 out of 5 stars

Sana didn't just sell the product but ensured it would fit in my new living room. She was great at making me question what fitted my needs both for comfort and looks of the house. Fantastic expe... See more

Company replied

Rated 5 out of 5 stars

We didn't at any point feel pressured into buying/making a decision. No pushy sales people lurking behind furniture ready to pounce! Temi only asked if we needed any help. We'd already seen a sofa onl... See more

Company replied

Rated 5 out of 5 stars

Helen took time to explain the product and associated items and relevant safeguards. She allowed me time to make my decision, did not rush me, made us all a drink and showed all relevant styles that... See more

Company replied


Company details

  1. Home Furniture Shop
  2. also in
  3. Furniture Accessories
  4. Homewares Shop
  5. Living room shop
  6. Sofa store
  7. Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Sidcup By Pass Road, Crittals Corner Road, DA14 6LX, Sidcup, United Kingdom

  • 0333 999 9771

4.9

Excellent

TrustScore 5 out of 5

9k reviews

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4.9

All reviews

(8,531)

98,624 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carefully explained details

Carefully explained details
Good support with any questions we had
Staff and service were excellent

7 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for sharing your positive feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent and professional

Excellent sales staff - professional and personalable. Definitely looking to go back.

7 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for sharing your lovely review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Amazing Joseph

The staff were extremely helpful and Joseph made the purchase seemless by explaining the whole process and listening to our produxt criteria. Could not have asked for a better customer experience. Thank you.

6 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Joseph.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Good customer service

Good customer service. Warm welcome by staff and Kay who served us was friendly, professional and patient. She took time to take us round to see the sofas that she felt would meet our specified needs. She did not rush us but allowed us time to decide without feeling pressurised. Lovely lady. Same experience with Temi who later had to confirm our order.
Nice experience in all.

6 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

All good and positive experience buying…

All good and positive experience buying my first sofa from DFS. Good price and was looked after by Joseph. I particularly liked there was no hard sell and you could look at sofas at your leisure without someone over your shoulder. Thank you Joseph and DFS Critalls Corner

6 October 2026
Unprompted review
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Really good knowledgeable staff

Really good knowledgeable staff. Efficient service and thorough information

5 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello Helen,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great customer service which was…

Great customer service which was personalised to our needs. Staff in the sidcup store were great.
Price and delivery time was what we expected.

5 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello Lisa,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great staff and customer service so far

We met Joseph on Saturday who was great at finding us the right sofa and discussing the various options.
Went back to the store today and met a different guy (also called Joseph?) who was equally as helpful and was brilliant at explaining the process.
Have been really happy with the experience and service so far

5 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

All the staff were welcoming friendly…

All the staff were welcoming friendly and knowledgeable. The lady Sana that served us was so patient and kind and really helped us make an informed choice. We had to go back and change our order size but had help from another member of staff Belle who was just as brilliant. Congratulations DFS your staff are fantacstic as are your products.

4 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

A cut above the rest!.

The level of customer service i recieved was 1st class as I spoke with 2 sales people Bay and Joseph who made me feel very welcomed and were very professional and patient, of which I made a second visit to the store and purchased my very 1st sofa of which I am satisfied.

28 September 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Really good experience today

Really good experience today, staff very thoughtful, Joseph was very helpful

5 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for your lovely feedback.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

My experience was really good

My experience was really good. The staff was very helpful, friendly, and patient. He took the time to show us different types of sofas and explained the different styles, sizes, and options available. He listened to what we were looking for and gave us useful suggestions without making us feel rushed or pressured. Overall, the service was excellent, and we really appreciated the time and effort he put into helping us find the right sofa. I would definitely recommend the store for its great customer service and welcoming experience.

4 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

10/10 to Great Staff at Sidcup and Quality sofas

We were very happy with the staff at DFS Sidcup.
Our Sales advisor was amazing with product information and she was helpful and friendly too.
We have always gone to DFS Sidcup and purchased sofa's over the years, this is our fourth one.
However, we did try another store closer to us, but they were not as helpful. The quality of the sofas that we purchased over the years have been perfect and looking forward to receiving our new one soon.

4 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Very helpful assistant in store with…

Very helpful assistant in store with out being pushy and explained everything in simple terms and clearly talked through all aspects of not purchase and answer any questions we had

4 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Really friendly

Really friendly, patient and helpful assistant, who made the process easy.

4 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Ed was great from the Sidcup branch he…

Ed was great from the Sidcup branch he really showed he cared and was so easy to talk to. He also really knew his stuff!

4 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Temi was fantastic and super helpful…

Temi was fantastic and super helpful and knowledgable. We felt very relaxed and it was a great shopping experience. He wasn’t pushy or too sales lead, while still giving us all the extra options and information to make our purchase. We didn’t think we’d buy today, but after the great experience in store, especially with Temi, we thought to purchase! We chose the grand designs sofa which we instantly loved.

4 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Jo was quite the most friendly and…

Jo was quite the most friendly and helpful person to buy our sofas from. Very kind, informative and helped us make a final decision on what to go for. Great service thank you!

4 October 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great friendly sales assistant

Great friendly sales assistant

27 September 2026
DFS Furniture - Sidcup logo

Reply from DFS Furniture - Sidcup

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

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