On Saturday 8th August we went to DFS in Sidcup and we're dealt with by Sana. She was extremely knowledgeable, professional, friendly and personable and made us feel completely relaxed. All our quest... See more
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We came in and met with Val, she helped us secure our new sofa and went above and beyond to accommodate us. She really made us feel comfortable throughout the whole process and felt like such a shin... See more
Company replied
Temi was friendly and attentive, he listened to our needs and gave us great advice on what sofas would be available in the colours and styles we were interested in. When it came to choosing our sofa h... See more
Company replied
We came in a few days ago and spoke with Helen and decided on a sofa but wanted to think about. We had issues when going online so emailed with Helen and this sadly could not be resolved we went back... See more
Company details
- #12 of 400 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 240 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Sidcup By Pass Road, Crittals Corner Road, DA14 6LX, Sidcup, United Kingdom
- 0333 999 9771
4.9
Excellent
8k reviews
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Joseph was so helpful and very caring…
Joseph was so helpful and very caring and didn’t rush us at all he even made us a lovley coffee first class member of staff
14 July 2026
Reply from DFS Furniture - Sidcup
Hello Samantha,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Purchase of 3 seat sofa
Purchase of 3 seat sofa
We were left to look around the store for some time before we were approached by one of the representatives, Joseph. He answered our questions and we were still undecided so he left us to make up our minds. In the end we agreed to purchase a recliner 3 seat sofa. He explained how it worked, and after completion we left. No pushy salesman which we were pleased about.
Joseph did his work well, competently and thoroughly with no time wasting
14 July 2026
Reply from DFS Furniture - Sidcup
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
There customer service was very good
There customer service was very good, the guy who helped me was very helpful.
13 July 2026
Reply from DFS Furniture - Sidcup
Hello Asha,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Val was very knowledgeable and very…
Val was very knowledgeable and very helpful. Fully explained everything clearly. We are very satisfied
14 July 2026
Reply from DFS Furniture - Sidcup
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
The lovely lady who served us today
The lovely lady who served us today - Natalie Rodriguez. She was very friendly, professional, polite and knowledgeable.
Thank you very much for the fantastic customer service today
13 July 2026
Reply from DFS Furniture - Sidcup
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Helen at Sidcup branch was excellent…
Helen at Sidcup branch was excellent she guided me choosing the sofa bed for my needs. I wanted a firm one with a good mattress. I chose the Roseley.She was very nice and explained everything to me about the aftercare plan
13 July 2026
Reply from DFS Furniture - Sidcup
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great service from start to finish
Great service from start to finish. Natalie that helped was very attentive showed us different varieties and knew exactly what we wanted.
12 July 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent salesperson and good products
Efficient sales person who knew her products, very helpful and friendly too.
13 July 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
As soon as I walked in to store I…
As soon as I walked in to the store I was given so much help and advice, didn’t expect to order on the day but everything seemed so easy and with good advice so I went for it thank you Temi
12 July 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Fantastic service
We were served by Kay she greeted us when we came in, offered us a drink but left us to browse. She answered questions when we called her over and helped us choose a sofa that was excellent for us, absolute star
12 July 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service
Great service , lovely tone used and was patient whilst was discussing with my partner in a different language. Helpful and gave advice.
12 July 2026
Reply from DFS Furniture - Sidcup
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
A very warm reception by the staff
A very warm reception by the staff, extremely helpful very patient kind and professional.
11 July 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Staff were friendly and very helpful.
4 July 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sidcup
Good morning Djoma,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare. Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Holly M
DFS Customer Support
The lady that served us was helpful…
The lady that served us was helpful very polite she made the experience easy
11 July 2026
Reply from DFS Furniture - Sidcup
Hello Alex,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I had a professional customer service…
I had a professional customer service during my time at the store today
10 July 2026
Reply from DFS Furniture - Sidcup
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very straightforward and easy process
Very straightforward and easy process, extremely helpful in discussing options and other furniture items for the rest of the house. Warm and friendly with no pressure.
8 July 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Customer service was great
Customer service was great! Showed us lots of choices. Checked our measurements to make sure the furniture was able to fit in the room.
21 June 2026
Reply from DFS Furniture - Sidcup
Hello Keith,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Friendly staff
Staff are. Wry friendly no internet in the store in 21 century when you talk to your dr via internet shocking there was no internet so you couldn’t show your partner your choice
No 2 service is delivery only boxes has to be dispose by customer legs of the table has to put together by customer now when you are an old lady and have no idea how to fix the legs how are they suppose to do that
6 July 2026
Reply from DFS Furniture - Sidcup
Good afternoon Sheida,
Thank you for taking the time to share your feedback with us, we are sorry to hear you remain unhappy with your experience. The products on your order are self assembly and due to this you will be required to build the product yourself, this will have been advised upon purchase in-store and is available in the product information online.
Kind Regards,
Holly M
DFS Customer Support
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