Calum the sales person who assisted us in choosing right product he is so knowledgable on products available. He didn’t give hard pressure sales that we experienced from other furniture suppliers, th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff were amazing, came over straight away to see if we needed help, he was really chatty and knowledgeable about the sofa i was interested in and very lovely and helpful guy
Company replied
We thought Darren was brilliant. He was very knowledgeable about the different furniture and options available to us in the Mersy Retail Park store. We would definitely recommend DFS to our family and... See more
Company replied
We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and of... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Speke Road, L24 8QB, Liverpool, United Kingdom
- 0333 999 9794
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Speke
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
great service plenty of good advice regarding size sofa for your room
Susan was really helpful giving mum lots of good advice whilst choosing her sofa from DFS
she was really friendly and very professional, and gave us plenty of time to choose the right sofa
28 April 2026
Reply from DFS Furniture - Speke
Good afternoon Lorraine,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service and experience
All over my experience was brilliant , very knowledgeable staff , very helpful in explaining everything, thank you
29 April 2026
Reply from DFS Furniture - Speke
Good afternoon Martin,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly patient and helpful staff.
Friendly patient and helpful staff.
Good quality furniture.
Lovely surroundings.
28 April 2026
Reply from DFS Furniture - Speke
Good morning Hilary,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
The staff Gwere really helpful without…
The staff were really helpful without pressurising you ,everything was explained they are a credit to DFS Speke,we left happy and satisfied with our purchase
26 April 2026
Reply from DFS Furniture - Speke
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
The lady was so amazing
The lady was so amazing, she is very good marketer. Very professional and friendly
25 April 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Highly recommend
It was our first time buying a couch for my partner and I’s first place together and Darren made the experience so easy and relaxed and made sure to not add any stress. Would 10/10 recommend.
20 April 2026
Reply from DFS Furniture - Speke
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
"Thanks for the help
"Thanks for the help! He was very friendly and made shopping easy."
22 April 2026
Reply from DFS Furniture - Speke
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Brilliant advice and customer service…
Brilliant advice and customer service from Darren at Speke. Thank you x
21 April 2026
Reply from DFS Furniture - Speke
Good Morning,
Thanks for the 5 stars It's much appreciated
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Speke
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The lady who helped us with our order
The lady who helped us with our order, she was very helpful.
12 April 2026
Reply from DFS Furniture - Speke
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Fab thanks
I knew which sofa I wanted, so I was just going to browse and sit to make sure. I made my mind up to get the sofa there and then seeing the 0%APR for the 4 years.
The staff at speke all said hi when they seen me and was welcoming. I managed to get a member of the team pretty quick. Hos name was Callum . He was polite and to the point, on noticing my son was making it a little hard for me to talk, he offered to send him to sit on the electronic sofas, which he did. Made everything so much easier to speak and get the sofa ordered. Cal also took me through the agreement and no hidden costs, and the costs what would be added which is great. Even spoke to reassure me there was one sofa on order after noticing on the app there was two.
19 April 2026
Reply from DFS Furniture - Speke
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Salesman was really helpful
Salesman was really helpful, knowledgable, and very respectful
19 April 2026
Reply from DFS Furniture - Speke
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Speke
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Helpful store assistant who gave us…
Helpful store assistant who gave us time to make a decision before making the purchase.
18 April 2026
Reply from DFS Furniture - Speke
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Micheal who looked after us was great
Micheal who looked after us was great
Very professional and explained everything great
18 April 2026
Reply from DFS Furniture - Speke
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Tony was extremely knowledgeable and…
Tony was extremely knowledgeable and very helpful.
16 April 2026
Reply from DFS Furniture - Speke
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Speke
Hi, I am very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
Kind Regards,
Vanessa
DFS Customer Support
Susan was so helpful and was able to…
Susan was so helpful and was able to really help me picture my living room. Was an excellent service.
14 April 2026
Reply from DFS Furniture - Speke
Good morning,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Excellent Service
Tony was very helpful and informative explaining the materials in the suite we were interested in and provided purchase options for an informed decision. Very relaxed shopping experiece.
13 April 2026
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.