The product hasn’t been delivered yet, so I’m unable to comment on it at this stage. However, I’d like to highlight the excellent customer service we received from John (Stevenage store). He was extre... See more
Location
Switch locationBroadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN Stevenage, GB
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See what reviewers are saying
I had a fantastic experience buying my sofas guided through it all with Margaret who couldn’t have been more helpful. The whole process was double checked by the store manager. Well done to DFS Steven... See more
We had an excellent experience with Caroline during our visit. She was extremely helpful and very knowledgeable about the range of sofa options available. Caroline provided clear, useful advice an... See more
Company replied
we asked to see all the sofas that were sofa beds, we were shown them all and with the one we were interested in we were show how easy it was to pull the bed out and got to lay on the bed to check how... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN, Stevenage, United Kingdom
- 0333 999 9805
4.9
Excellent
6k reviews
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We were welcomed into the store in a…
We were welcomed into the store in a very friendly way with a smile. The staff asked what we were interested in buying and took us round the store to the sofas . The professionalism of the staff was great and encouraged us to buy our sofas today
17 June 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
No pressure selling
No pressure selling. We saw4 separate employees and they all great Gave advice and allowed us space to wander. We attended the shop on three separate days
16 June 2026
Reply from DFS Furniture - Stevenage
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Jhon was fantastic from the minute we…
Jhon was fantastic from the minute we walk in he gave us space until we were ready. He was very knowledgeable about what we were asking couldn't of asked for a nicer man so many thanks to jhon and dfs what a great shopping experience.
15 June 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Sofa brought with ease
John assisted who was highly professional and experienced, was an absolute pleasure
14 June 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Excellent service!
Excellent service. We were given lots of time to make our decision. Our salesperson was polite and very informative . He took his time listened to our needs and helped us make good choices. We never felt we were being pushed or rushed into making a decision. I feel extremely happy with my experience today and can not wait to take delivery of my items.
14 June 2026
Reply from DFS Furniture - Stevenage
Hello Sam,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Amazing experiece
Thank you for carol for her help, amazing customer service great experience
14 June 2026
Reply from DFS Furniture - Stevenage
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great help overall
Mickey helped us through the process of buying our new sofa, explained everything to us as well as let us have time to talk it through as a couple.
13 June 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
John the sales person was very helpful…
John the sales person was very helpful and explained everything well
13 June 2026
Reply from DFS Furniture - Stevenage
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Customer service was really good and…
Customer service was really good and everything was properly explained to my understanding
13 June 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The lady we dealt with was fantastic
The lady we dealt with was fantastic, her name is Sarah and if I was to buy again I would deal with her, I would imagine all the staff at stevenage are just as good
13 June 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Furniture
Shop assistant Carol was very good helping us chose the best suite for our needs .
11 June 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The salesman was very knowledgeable and…
The salesman was very knowledgeable and not pushy we knew what we wanted and he listened and didn’t push his own agenda
13 June 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Choosing new furniture is a big…
Choosing new furniture is a big decision and the help and advice we were given was very much appreciated. We think her name was Carol.
12 June 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello Nicola,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Well worth a visit
Friendly, helpful and well informed staff plus good range of options to choose from.
10 June 2026
Reply from DFS Furniture - Stevenage
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Caroline was lovely
Caroline was lovely , she had plenty of information about all the sofas we was interested in and gave us space to look about. Got the sofa we wanted and Caroline was happy to offer us the extras for cleaning and the warranty.
11 June 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Ellie was lovely Wonderful customer…
Ellie was lovely Wonderful customer service, didnt feel pressured into buying anything quickly. Everything was explained to me and double checked.
10 June 2026
Reply from DFS Furniture - Stevenage
Hello Kelly,
Thanks for your lovely feedback, we’re glad to hear Ellie met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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