Bought our Suite today with the help of the lovely Heather. She is an absolute treasure to your company. From start to finish ,just amazing customer service with no pressure to buy. Spent time with u... See more
Company replied
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See what reviewers are saying
Heather was full of information about the product she was patient and let us wander round the store without pressure. Eventually when we decided to buy she explained clearly how the guarantee works... See more
Company replied
Heather who helped us pick out a couch was very patient, accomodating, friendly and helpful. As people buying a couch for the first time that are very indecisive, she was incredibly useful in helping... See more
Company replied
Great service today in Stirling shop as always bought majority of my sofas from there wouldn’t go anywhere else. Great staff very friendly & knowledgeable thanks
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Muirton Road, springkerse retail park, FK7 7TL, Stirling, United Kingdom
- 0333 999 9839
4.9
Excellent
5k reviews
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Reply from DFS Furniture - Stirling
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
A relaxed experience
Been around numerous furniture stores to no avail. Staff at dfs Stirling were knowledgeable and unobtrusive. The shop floor was well laid out with styles for all, especially for a more modern but still contemporary look. I found the process relaxed and selected a recliner with ease with the help of Georgia. The interest free agreement over 4 years was an added bonus considering we are in the middle of a house remodelling. I love forward to the delivery of my 2 and 3 seaters in 12 weeks and hope that the standard of chairs is the same as the service.
31 May 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Stirling
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Everything clearly explained .
Everything clearly explained .
Friendly service
Good stress free experience.
30 May 2026
Reply from DFS Furniture - Stirling
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Heather in the Stirling store
Heather in the Stirling store is an absolute gem! My husband and I went in with very specific sizes and she worked with us on multiple occasions to show us what sofas in the store would fit and ticked the boxes of what we were looking for. Her patience, friendliness and customer service added to the fantastic experience we had purchasing our new sofas. Thank you 🛋
29 May 2026
Reply from DFS Furniture - Stirling
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Heather met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great experience
Pleasant and Informative member of staff listened to my request and .made the whole experience simple. Definitely went the extra mile.
25 May 2026
Reply from DFS Furniture - Stirling
Hello Denise,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Went for a food shop, bought a suite as well.
Ruaraidh (apologies if I've spelt it wrong) was a credit to your business,he was warm,polite and knew all about the products I was showing an interest in.He also advised of any savings, warranty and delivery charges as soon as I asked the total price, this is in my opinion very good customer service as some other stores are not as transparent in their pricing until the quotes come in and you see they have added hundreds of pounds in some cases.
I was highly impressed by the quality and style of the suite.
Overall very happy and would defo recommend DFS based on this experience.
25 May 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Just been in and bought a new couch
Just been in and bought a new couch, was in yesterday and after seeing a couple we liked we then went home to measure then came back today, Lynsey was so helpful and we actually came away with another couch after Lynsey don’t everything she could to get the measurements to fit in our space. She was so helpful.
25 May 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Sales assistant Heather was friendly
Sales assistant Heather was friendly, helpful an very knowledgeable. Heather wasn’t pushy left us yo make our mind up on our own also made suggestions about other products which were welcome
24 May 2026
Reply from DFS Furniture - Stirling
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Stirling
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Excellent service
Excellent service, particularly Georgia
She have provided us with very detailed product information and explanation on the whole procedure. Score of 11 out of 10 for sure!
Highly recommended.
24 May 2026
Reply from DFS Furniture - Stirling
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Stirling
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Very efficient and professional…
Very efficient and professional service. The sales rep was fantastic and explained everything very well.
24 May 2026
Reply from DFS Furniture - Stirling
Hello Paul,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly staff very helpful and…
Friendly staff very helpful and knowledgeable in regards to the style and size of the sofas needed
23 May 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Really clear advice and guidance our…
Really clear advice and guidance our ordering experience was seamless
22 May 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stirling
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Amazing shopping experience.
Amazing customer service from Georgia at the Stirling store.
She has a lovely manner and all the information given to us was concise.
Very supportive.
9 May 2026
Reply from DFS Furniture - Stirling
Good morning June,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Sales assistant was very good and…
Sales assistant was very good and friendly and knowledgeable.
17 May 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
He helped us to find a sofa to match…
He helped us to find a sofa to match what we wanted, the sales process was clear. All good.
17 May 2026
Reply from DFS Furniture - Stirling
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stirling
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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