Ordered a 2 and 3 seater Sofas plus a matching rug, today from DFS in Stockport. Nicky who served us was very helpful, friendly and informative. I would definately request Nicky again if I were to... See more
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Colin the salesman was absolutely brilliant,very thorough with explaining everything to do with our purchase. Extremely informative and this made buying our suite very easy. A very friendly guy who pr... See more
Company replied
We called into the Stockport branch, I'd seen a garden set on line, Colin the salesman was very helpful. Obviously the furniture wasn't in store, but Colin got it up on line for us, if he hadn't go... See more
Company replied
Loved the relaxed feel with staff, not jumped on when you gone through the door is a novel change! Liked the offer of a coffee albeit turned into an expensive one 😉 Particular mention goes t... See more
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Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 242 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Saint Marys Way, The Peel Centre, SK1 2HD, Stockport, United Kingdom
- 0333 999 9829
4.9
Excellent
5k reviews
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I was,allowed to look around without…
I was,allowed to look around without being pestered by sales people
18 June 2026
Reply from DFS Furniture - Stockport
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Would not order Fountaine 3 seater sofa…
Would not order Fountaine 3 seater sofa as within hours of delivery material was creasing and look’s awful, makes the sofa look it is sagging
Customer Service says this is normal, service engineer also said this, personally it is poor quality! I have purchased cloth sofas before and never had this issue on same day as delivery, now stuck with a sofa that we are unhappy with!
19 May 2026
Unprompted review
Reply from DFS Furniture - Stockport
Good morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 03339999777.
Kind regards,
Lia
DFS Customer Support
Sofa purchase
Great service at dfs buying our chaise Ada sofa. Would defiantly recommend
23 June 2026
Reply from DFS Furniture - Stockport
Hello,
Thank you for your positive review.
Kind Regards,
Holly M
DFS Customer Support
Absolutely disgraceful service
Absolutely disgraceful customer service. Ordered and paid in full for a three seater sofa, cuddle chair and footstool in December. All arrived in February the footstool came without feet and a tear in the fabric. Contacted them immediately and they said they would send someone out to fix this. After 3 weeks the whole of the back of the sofa was broken and were unable to sit on it. Again contacted them immediately they didn’t send anyone to fix this until May. Footstool still not fixed and said the feet hadn’t been ordered even though I had confirmation they had. Have been in store today and had confirmation that the feet were not ordered till the 16th June. Completely not acceptable. It’s our first and last time ever purchasing from DFS. A ‘gesture of good will’ won’t be discussed until the problem has been resolved but they can’t tell me when this is. Just completely disgusting, as long as they have your money they don’t give a toss. I couldn’t advice people more not to purchase anything from them reference number 86Y467784
23 June 2026
Unprompted review
Reply from DFS Furniture - Stockport
Good Morning Hannah,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture.
We are really sorry to hear about the issue with your sofa and the lack of communication from DFS. This is very disappointing and not the service we wish our customers to receive.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
We had a really good experience from…
We had a really good experience from the store .Nicky was attending us and he was 100 percent professional and been very helpfull.He understood our ideas and tastes and he put his effort to make our choices easy
22 June 2026
Reply from DFS Furniture - Stockport
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Stockport
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Our visit today was extremely good
Our visit today was extremely good. Jackie our assistant could not of been nicer.She helped us with all the questions we had,she was very knowledgeable about all things DFS. We bought a lovely 2 seater couch came out of the store very happy and cannot wait for delivery.
22 June 2026
Reply from DFS Furniture - Stockport
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
What a great salesperson Ellis is.
We went to DFS just to have a look for a bed and we instantly fell in love with one of the beds. Ellis came over and introduced himself and asked if we needed any help. He was professional, informative and friendly. He made sure that we had time to look at the mattresses ourselves and we didn’t feel like we were being pushed into anything. He was very honest and made us feel comfortable. What a credit to the Stockport dfs branch. Thank you very much Ellis. We look forward to receiving our new bed.
20 June 2026
Reply from DFS Furniture - Stockport
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great all round service
13 June 2026
Reply from DFS Furniture - Stockport
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
I was left to peruse and not be…
I was left to peruse and not be mithered by a sales person. Staff were on hand to answer any questions I had. Alan my sales man was very helpful, polite and friendly.
11 June 2026
Reply from DFS Furniture - Stockport
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and very nice and help…
Very helpful and very nice and help use with the one we wanted
Mr Iain Hodgkinson
16 June 2026
Reply from DFS Furniture - Stockport
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
Excellent customer service, very knowledgeable, patient, and no hard sell. Great value for money.
16 June 2026
Reply from DFS Furniture - Stockport
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Alan was friendly,knowledgeable and…
Alan was friendly,knowledgeable and helpful.
He went out of his way to make sure we got the best product for us.
16 June 2026
Reply from DFS Furniture - Stockport
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Stockport
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Had a great experience the staff were…
Had a great experience the staff were very help ful
31 May 2026
Reply from DFS Furniture - Stockport
Good afternoon Susan,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare. Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Holly M
DFS Customer Support
Had a really good experience in your…
Had a really good experience in your Stockport store at the Peel Centre. Helpful attentive staff without being overbearing. Much prefer shopping in store instead of online. Really pleased that we found what we were looking for.
14 June 2026
Reply from DFS Furniture - Stockport
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Excellent service, made to feel very welcome, no hard sell,friendly happy staff,superb product,staff made the day so special ,wouldn't hesitate recommending Dfs.
14 June 2026
Reply from DFS Furniture - Stockport
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The service was good .Ellis very polite…
The service was good .Ellis very polite and friendly. Explained everything to me .
11 June 2026
Reply from DFS Furniture - Stockport
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
We originally called in on Friday to…
We originally called in on Friday to take a look around, needed to double check measurements so came back Sunday and was greeted by Mustafa! What a lovely friendly gentleman. Very professional & knowledgeable, not at all pushy when offering additional products
Highly recommend :-)
14 June 2026
Reply from DFS Furniture - Stockport
Hello Katie,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Stockport
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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