Had a couple of visits to dfs due to delays in getting into our new build home. Went in today and had a great experience meeting with one of the managers and then sales team. Managed to purchase the c... See more
Company replied
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See what reviewers are saying
(Hope I'm spelling this right) but Atik really stood out to us he wasnt at all pushy, just the perfect amount of helpful, which is rare in a furniture store! He was great with our toddler and was so f... See more
Company replied
All staff were professional, helpful and polite, particularly 'Debbie' who cared for me and my disability throughout the whole process. She was very knowledgeable about the sofa, the fabrics and all... See more
Company replied
No pushy sales person Was shown lots of options. Explained everything in detail, from the finance to the care products Offered refreshments when dealing with the paperwork Overall great customer s... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Middlesbrough Road, Park Avenue, TS177BT, Thornaby, United Kingdom
- 0333 999 9845
4.9
Excellent
9k reviews
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Very informative staff would definitely…
Very informative staff would definitely recommend.
27 July 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Easy to deal with
Easy to deal with. Simple explanations of optional products and prices given.
3 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Lucy was very helpful and efficient…
Lucy was very helpful and efficient with everything went through everything very clearly and helped me choose the perfect sofa
Thank you
2 August 2026
Reply from DFS Furniture - Stockton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Liam was an absolute star he did not…
Liam was an absolute star he did not pressure us , he was very knowledgeable and made our experience a total pleasure.
2 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
We would highly recommend this store
We would highly recommend this store! Amazing service from Dale! Answered all our questions, very helpful and knowledgeable. We will be returning! Thank you so much!
2 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Perfect shopping experience
Fabulous light, bright, incredibly clean store. Our salesman was charming, seemed genuinely enthusiastic to serve us and was very knowledgeable. He was happy to follow us around tge store looking at lots of different things and we never felt rushed. A really great experience
2 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Dale was so nice and patient with us
Dale was so nice and patient with us. He made me feel well looked after
2 August 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Full suite ordered in 10 minutes
Dale was really helpful in helping us decide between the orka and the Freya.
Organised finance within 10 minutes and made the experience quick and easy!
2 August 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Dale.
Kind Regards,
Jordan
DFS Customer Support
Amazing service from Warren and the…
Amazing service from Warren and the store manager! Helped us through every step and both were so kind to us! Service was great cannot fault our experience! Thank you so much
2 August 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Warren met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service from a very experienced staff member who, after discussing our needs. showed us various suites which would fulfill these needs. We came away very satisfied with the outcome that our choice would greatly help my disabled wife, in terms of her comfort and sitting position. A very good experience.
1 August 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Staff informative and helpful.
31 July 2026
Reply from DFS Furniture - Stockton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Liam was an outstanding salesman
Liam was an outstanding salesman. No pressure just very friendly very informative and relax approached. He is a total asset to your company. I would recommend anyone to go there and deal with him in person if needing a sofa .bed or any form of furniture. Thank you very much for a great experience in your Yeeside retail branch.
1 August 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Liam.
Kind Regards,
Jordan
DFS Customer Support
Great friendly staff at Teesside DFS
Great friendly staff at Teesside DFS, very helpful but gave us the space and time to look at the sofas and make decisions without feeling pressured. Took the time to answer any questions we had and were very informative. Thanks
1 August 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Dale was very helpful and found what I…
Dale was very helpful and found what I wanted, with no pressure
1 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Dale was a friendly and knowledgeable…
Dale was a friendly and knowledgeable sales and made us feel at ease
1 August 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fab service from Debbie
Debbie looked after us in store today, she was an absolute pleasure, had very good knowledge of the products and understood our vision completely. She made us all feel at ease and helped us throughout the process whilst making our decision. We are very much looking forward to our new sofas arriving.
1 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Uncomplicated Purchase
Quick, easy process without any hard selling which makes it much more appreciated. The sales rep was lovely, friendly and communicated clearly all information and also repeated everything to check my elderly father had heard and understood. Checked in regularly if we had any questions too.
1 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
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