You are spoilt for choice at Teesside Park with several sofa shops in close proximity. We had an idea of what we were looking for having researched it on line. I think we visited DFS 3 times and each... See more
Company replied
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Myself and my wife visited teesside Park store on Monday evening to enquire about a Orka sofa, We where met by a lovely gentleman (sorry unsure on name) who was very approachable. He showed us to the... See more
Company replied
A great experience looking for a new sofa and chair. No pressure from the staff as you walked in, allowing you time and space to look on your own. When needed we were assisted by a lovely staff mem... See more
Company replied
Had a couple of visits to dfs due to delays in getting into our new build home. Went in today and had a great experience meeting with one of the managers and then sales team. Managed to purchase the c... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 242 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Middlesbrough Road, Park Avenue, TS177BT, Thornaby, United Kingdom
- 0333 999 9845
4.9
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Debbie in store was very helpful and…
Debbie in store was very helpful and walked me through a variety of options!
2 September 2026
Michael looked after us was very…
Michael looked after us was very professional and made us feel
Comfortable and at ease
2 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent staff and service on both…
Excellent staff and service on both visits to store
2 September 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
We were given good non-pushy advice…
We were given good non-pushy advice with the right amount of technical information in-store. Staff were excellent and friendly.
2 September 2026
Reply from DFS Furniture - Stockton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The brilliant Kevin
I spoke to Kevin who was brilliant. So reassuring to speak to someone who is English and has a sense of humour. He took me through the order process and was very patient when I tried to log onto you website. Congratulate him please
2 September 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
DFS Teesside Park
You are spoilt for choice at Teesside Park with several sofa shops in close proximity. We had an idea of what we were looking for having researched it on line.
I think we visited DFS 3 times and each time had a friendly chat with Warren, no sales talk just unbiased advice and an interest in our project and what we were looking for.
1 September 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
What a great team we where looked after…
What a great team we where looked after as soon as we walked through the door everyone was so helpful and really nice they helped us get a really good deal would definitely recommend no pushy sales people following you around like in other stores
1 September 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Really good experience and happy with…
Really good experience and happy with purchase process.
1 September 2026
Reply from DFS Furniture - Stockton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great customer service and really easy…
Great customer service and really easy process
1 September 2026
Reply from DFS Furniture - Stockton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Staff were all lovely
Staff were all lovely. Warren was absolutely fantastic and just so easy to speak to. The process was smooth and easy. Can’t recommend it enough.
1 September 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Myself and my wife visited teesside…
Myself and my wife visited teesside Park store on Monday evening to enquire about a Orka sofa, We where met by a lovely gentleman (sorry unsure on name) who was very approachable. He showed us to the sofa and sat and explained everything to us in great detail. Showing us different colours and fabric styles. It was so relaxed and no pressure whatsoever it was a pleasure to actually purchase from him. We would definitely return and recommend to family for future purchases.
31 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Excellent sales and purchase experience…
Excellent sales and purchase experience with Claire. Very knowledgeable and not in the least pushy for a sale
1 September 2026
Reply from DFS Furniture - Stockton
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
staff not too pushy they let you know…
staff not too pushy they let you know they were there if you needed help but didnt pester you
31 August 2026
Reply from DFS Furniture - Stockton
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Sofa
Toni was a great help is choosing our sofa. She wasn’t pushy and helped us with exactly what we wanted.
1 September 2026
Reply from DFS Furniture - Stockton
Hello,
Thanks for your lovely feedback, we’re glad to hear Toni met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Polite cheerful sales assistant (…
Polite cheerful sales assistant ( Brandon) who was very informative and helpful
1 September 2026
Reply from DFS Furniture - Stockton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The gentleman that dealt with us was…
The gentleman that dealt with us was very patient and knowledgable. Went through lots of options, was able to answer all our questions.
1 September 2026
Reply from DFS Furniture - Stockton
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
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