All staff were professional, helpful and polite, particularly 'Debbie' who cared for me and my disability throughout the whole process. She was very knowledgeable about the sofa, the fabrics and all... See more
Company replied
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See what reviewers are saying
Excellent customer service and he was very informative about our new sofas, explained everything to us and answered all our questions. He was very friendly and not pushy like some salesmen can be. Ove... See more
Company replied
Lucy in the Teesside Park store could not have been more helpful. Her product knowledge, and helpful attitude made choosing our furniture so much easier. We never felt rushed or pressured, I fact at o... See more
Company replied
What a fantastic visit I had whilst making my purchases at the Stockton store. I was greeted by Debbie at the door, and she looked after me, and my little dog, advised and guided me throughout the who... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Middlesbrough Road, Park Avenue, TS177BT, Thornaby, United Kingdom
- 0333 999 9845
4.9
Excellent
9k reviews
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Easy to talk to very helpful staff were…
Easy to talk to very helpful staff were fantastic
19 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service from Toni…
Excellent customer service from Toni who went out of her way to find us exactly what we wanted
19 August 2026
Reply from DFS Furniture - Stockton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Brilliant service
Brilliant service, friendly, helpful and knowledgeable. Would highly recommend.
19 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Outstanding customer service
Helpful, patient, warm, welcoming, supportive and full of useful information. Outstanding customer service. Liam was fantastic and went the extra mile. Warren was also super helpful on a previous visit.
18 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
When we went into showroom everything…
When we went into showroom everything was set out very well smelt lovely Carl showed us around very professional when we found the suite we liked he talked through everything had a lot of time for us
19 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Had a great visit to Stockton store and…
Had a great visit to Stockton store and toni helped with my order, very efficient and good customer service 😀
19 August 2026
Reply from DFS Furniture - Stockton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Dale was fantastic
Dale was fantastic, went through everything and wasn’t your typical pushy sales advisor. Great service thank you
17 August 2026
Reply from DFS Furniture - Stockton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Listened to what my daughter wanted she…
Listened to what my daughter wanted she was able to see the settee she required on screen , we were happy and pleased with this service towards ourselves
18 August 2026
Reply from DFS Furniture - Stockton
Hello Pat,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service and experience
We purchased 2 sofas today and the service provided by Warren was excellent. There was great communication, there was no pushy sales talk. The sofas purchased were fairly priced and of high standard. Payment options and aftercare were explained very well by Warren. Whilst there our grandson accidentally spilt hot chocolate on a show room sofa which was immediately attended to by one of the cleaning staff. We wish we took her name to give her a special mention in this review. The sofa was cleaned without any fuss at all, despite our embarrassment. Would revisit the shop to purchase in a heartbeat. Would highly recommend. 10 out of 10
18 August 2026
Reply from DFS Furniture - Stockton
Hello Andrew,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
We were made to feel relaxed and take…
We were made to feel relaxed and take time before ordering
18 August 2026
Reply from DFS Furniture - Stockton
Hello Mrs Wilkinson,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We where welcomed straight away
We where welcomed straight away, felt very reasured throughout.
Sales man was very helpful and made us feel very comfortable, would definitely shop here again.
17 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Soon as we entered the store we were…
Soon as we entered the store we were greeted by staff they were very polite and friendly and very helpful we were offered a drink while they were sorting our order out would definitely go back to buy furniture great team and great customer service
16 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Amazing customer service I believe he…
Amazing customer service I believe he was called Carl so happy with my experience
17 August 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly helpful service
We ordered a new sofa today. We had looked online but wanted to see what the sofa was actually like and the true colours of the fabric etc. The salesman greeted us but then gave us space to browse etc . When he noticed we were interested in a particular sofa he asked if we needed assistance and was very helpful and knowledgeable.
We weren’t rushed or pressured at all. We decided to take the offer of the extended care package after it was explained to us.
We look forward to receiving our new sofa and hope it’s as good as it looked in the showroom.
17 August 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sofa purchase
The people in the store were very helpful and there was no pressure. Just nice people supplying a very good service.
17 August 2026
Reply from DFS Furniture - Stockton
Hello Steven,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Helpful staff and didn't feel pressured.
17 August 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Debbie
Debbie! She is wonderful and the best sales person I have came across. Not at all pushy and was actually interested in getting to know us rather than selling. She is a credit to you!
16 August 2026
Reply from DFS Furniture - Stockton
Hello Liam & Danielle,
Thanks for your lovely feedback, we’re glad to hear Debbie met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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