Fantastic customer service from the staff members of the sunderland store, friendly, welcoming and went above and beyond to help choose what we wanted. It isn't the first time purchasing here and comp... See more
Company replied
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Visited the Sunderland store. We just went to browse ended up buying a new three piece. Great choice Emma who helped up was very patient because I couldn't decide which one I liked or what colour she... See more
Company replied
Sophie was really helpful and gave us all our options without being pushy. She even laughed at my partners bad jokes so for that she deserves a gold medal. Overall, a really nice experience - friendly... See more
Company replied
Excellent customer service from Neil today. My first time buying a sofa from DFS and was looked after very well. Everything was explained to me in great detail and any questions I had were answered wi... See more
Company replied
Company details
- #16 of 399 best companies in Home Furniture Shop
- #2 of 53 best companies in Furniture Accessories
- #11 of 234 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Hylton Grange, SR5 3HR, Sunderland, United Kingdom
- 0333 999 9762
4.9
Excellent
8k reviews
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Lee was extremely helpful
Lee was extremely helpful , knowledgeable and a refreshing change from such bad service in most places, many thanks Lee for a memorable experience .
7 July 2026
Reply from DFS Furniture - Sunderland
Hello Brian,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello Mr Embleton,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
We have used the Sunderland Store…
We have used the Sunderland Store before, the staff know their business, they take their time show you many choices and combinations. Neil was great
7 July 2026
Reply from DFS Furniture - Sunderland
Hello James,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
great servce
customer service was excellent it was all explained to me very well thanks to emma she was first class thankyou very much 👍👍😊😊😊
6 July 2026
Reply from DFS Furniture - Sunderland
Hello Brenda,
We are really grateful for your kind words and for sharing your experience in our store with Emma. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Good display of stock and staff were…
Good display of stock and staff were very helpful without being pushy
Good experience
7 July 2026
Reply from DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello Wendy,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sunderland
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very helpful and informative staff…
Very helpful and informative staff member explained everything in detail
6 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Sunderland
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
My experience and started year was… Fantastic will definitely recommend
My experience and started year was absolutely outstanding
DAWN what is fabulous Lovely professional salesperson
She give me everything I needed so professional and so Lovely
5 July 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Dawn.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Sunderland
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very relaxed and helpful
5 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Outstanding customer service from…
Outstanding customer service from Daillo. Ordered a lovely sofa, also happy with the price.
5 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
The staff are always helpful
The staff are always helpful, I have purchased several items over the years .
5 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Fab customer service from Lindsey
Fab customer service from Lindsey! She was so helpful and explained everything so clearly to us!! She was so lovely to talk to and made our experience great. Thank you!!
5 July 2026
Reply from DFS Furniture - Sunderland
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
The lady that helped me went above and…
The lady that helped me went above and beyond she was absolutely amazing customer service was amazing
4 July 2026
Reply from DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent service from the team and…
Excellent service from the team and very happy with my purchase
4 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
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