DFS Furniture - Sunderland Reviews 

Good experience, didn’t feel pressured but very attentive colleagues who understood and addressed my specific needs.

I hate shopping for anything especially
Furniture but Sophy and her colleagues made it a pleasant and helpful experience

Neil from the Sunderland store was very friendly, helpful and made my purchase a really pleasant experience

Exceptional customer experience from start to finish. I was able to walk around the showroom without being bombarded by sales advisers, which I hate, but they were on hand if needed to answer questions. The adviser who assisted me (Cadence) was very polite, friendly and professional. She was very knowledgeable about the products and surprised me when she told me she had not been with the company for long. A credit to the company in my opinion. She covered all of the topics that I had questions on before I needed to ask them. I wasn't rushed to make any decisions and given advice when struggling. I have used DFS Sunderland on more than one occasion to buy products and time and again they come up trumps. Well done all!

I went into the store just to view the sofa I had my eye on with plans to buy online. Cadence was so helpful and friendly giving me lots of useful info and options about the sofa material. I ended up ordering with her In store as she’d made it so easy. Thankyou to Cadence - customer service just how I like it, friendly and informative but not pushy

The sales person Dawn was very helpful and patient to help us

My sales associate Candance was really friendly, approachable and helpful with the whole process. She talked me through my options and made the experience overall very streamline and I would return again in the future for any other furniture fittings I needed.

Staff very professional and helpful

Great service as usual , everything explained and no hard sell for protection or products .

Overall experience excellent. The young lady who served us was extremely helpful, knowledgeable and did not try to give us the hard sell. She explained everything clearly and professionally and made us feel at ease and gave us time and space to discuss in private our thoughts.Also a nice touch was the lovely cup of coffee. Would definitely recommend.

Polite and friendly staff who are there to answer all your queries and give advice when needed.
Placed order and everything sorted with 20 minutes
Could not fail experience and recommend

Large variety of sofas and suites. Sales people were very helpful

Dial was great , friendly and very competent, also rest of the staff were really nice to us

Very good Customer Service relationship. Staff was very helpful and friendly.

Fantastic experience today in store staff were very helpful and very knowledgeable.

Helpful staff, no pressure salesman.

All staff were very professional

Not chased around the shop while browsing but when needed staff were on hand and extremely helpful

Neil was excellent

Sam was brilliant and very knowledgeable about the sofa ranges. Great customer service from start to finish!

Sam, our sales advisor was just lovely from the start. There was no pressure at all, after browsing briefly, she approached to ask if we needed any help and then went on to explain everything we wanted to know. We went on to order with confidence. We've ordered for many years from DFS and have never been disappointed with our purchases.