DFS Furniture - Sunderland Reviews 

Polite and friendly staff who are there to answer all your queries and give advice when needed.
Placed order and everything sorted with 20 minutes
Could not fail experience and recommend

Large variety of sofas and suites. Sales people were very helpful

Dial was great , friendly and very competent, also rest of the staff were really nice to us

Very good Customer Service relationship. Staff was very helpful and friendly.

Fantastic experience today in store staff were very helpful and very knowledgeable.

Helpful staff, no pressure salesman.

All staff were very professional

Not chased around the shop while browsing but when needed staff were on hand and extremely helpful

Neil was excellent

Sam was brilliant and very knowledgeable about the sofa ranges. Great customer service from start to finish!

Sam, our sales advisor was just lovely from the start. There was no pressure at all, after browsing briefly, she approached to ask if we needed any help and then went on to explain everything we wanted to know. We went on to order with confidence. We've ordered for many years from DFS and have never been disappointed with our purchases.

Great showroom. Friendly and helpful staff.

I’ve forgotten our lovely assistants name but she was amazing 10/10 all around perfect humour n made our life’s easier and less stressful

The girl that seen to me was very professional thank you

I was looked after very well by Dawn the assistant manager she was very helpful and explained all about my purchase and the aftercare with the warranty and ins etc I have used Dfs for many years and have always been satisfied

Choosing a sofa instore was really easy and straight forward. The young lady who served me was very knowledgeable as well as being kind and helpful. She was able to guide me through every step and I was very confident with my purchase.

The young lady that dealt with us was very informative but not pushy. A pleasure to deal with her.

Going instore trying various sofas great customer serivce

Order 29ZEJ9951

Appalling Customer Service and Property Damage from DFS.

I am writing this review to warn potential customers about the complete lack of accountability and shockingly poor customer service I have experienced with DFS. After spending just under £2000 on a new purchase, the delivery team negligently caused physical damage to my property, specifically destroying an interior door. While accidents can happen, DFS's handling of the aftermath has been insulting.

First, it took over five weeks of complete silence from DFS after the incident. I was ignored until I was forced to physically walk into the retail store twice to demand an update and escalate the issue.

Second, their attempts at financial resolution have been completely derisory. For an order costing nearly £2000, DFS initially offered a pathetic £60 compensation. After I rejected this, they increased it to £100. However, they are still flatly refusing to cover the full restoration of the property. While they have agreed to replace the door, they refuse to pay any installation fee required to hang, fit, and finish it, falsely claiming they are "legally obliged only to rectify the damage caused." Leaving an uninstalled door sitting in my hallway does not fix the damage they did.

Under standard UK negligence laws, rectification means full financial restoration to the state the property was in before the damage occurred. DFS is trying to leave me out of pocket for a contractor's fees due to their own team's negligence.

Because of this incredibly stressful, drawn-out process and their refusal to take full responsibility, I am now escalating this matter to a senior manager as a final notice before taking legal action through the Small Claims Court.

DFS has permanently lost my custom. If you value your property and expect decent customer service when things go wrong, I strongly advise you to shop elsewhere.

I went to get a riser recliner to match my other furniture, unfortunately it did not meet my needs, the staff (Sophie ? ) found a chair which met my needs and put up with my chatter, she was very knowledgeable about the chair and explained my rights and hire purchase rules, she asked often if I was comfortable and offered me a hot drink

The girl who placed order was very helpful and informative very pleasant and well spoken