We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of... See more
Company replied
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The staff at DFS are amazing! We had been to another branch to look at sofas then came back to Sunderland with our full order prepared and Lauren was incredibly friendly and helpful! We actually manag... See more
Company replied
We made our purchase at the Sunderland store and were helped by a staff member called Emma. She helped us finalise our choice and provided guidance on long term care of the sofa, taking into account a... See more
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My wife and I visited dfs at Hilton grange on Thursday 27/08/2026. The showroom was well stocked with a good variety of styles, colours and fabrics. As we browsed, a smart young sales assistant said i... See more
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Company details
- #13 of 397 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Hylton Grange, SR5 3HR, Sunderland, United Kingdom
- 0333 999 9762
4.9
Excellent
8k reviews
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My sales associate Candance was really…
My sales associate Candance was really friendly, approachable and helpful with the whole process. She talked me through my options and made the experience overall very streamline and I would return again in the future for any other furniture fittings I needed.
23 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great service as usual
Great service as usual , everything explained and no hard sell for protection or products .
16 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Brilliant
Overall experience excellent. The young lady who served us was extremely helpful, knowledgeable and did not try to give us the hard sell. She explained everything clearly and professionally and made us feel at ease and gave us time and space to discuss in private our thoughts.Also a nice touch was the lovely cup of coffee. Would definitely recommend.
23 August 2026
Reply from DFS Furniture - Sunderland
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Polite and friendly staff who are there…
Polite and friendly staff who are there to answer all your queries and give advice when needed.
Placed order and everything sorted with 20 minutes
Could not fail experience and recommend
23 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Large variety of sofas and suites
Large variety of sofas and suites. Sales people were very helpful
23 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Diallo
Dial was great , friendly and very competent, also rest of the staff were really nice to us
23 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Very good Customer Service…
Very good Customer Service relationship. Staff was very helpful and friendly.
23 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Fantastic experience today in store…
Fantastic experience today in store staff were very helpful and very knowledgeable.
23 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Happy customer
Not chased around the shop while browsing but when needed staff were on hand and extremely helpful
22 August 2026
Reply from DFS Furniture - Sunderland
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Sam was brilliant and very…
Sam was brilliant and very knowledgeable about the sofa ranges. Great customer service from start to finish!
15 August 2026
Reply from DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly sales advisors with excellent customer service skills
Sam, our sales advisor was just lovely from the start. There was no pressure at all, after browsing briefly, she approached to ask if we needed any help and then went on to explain everything we wanted to know. We went on to order with confidence. We've ordered for many years from DFS and have never been disappointed with our purchases.
22 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
I’ve forgotten our lovely assistants…
I’ve forgotten our lovely assistants name but she was amazing 10/10 all around perfect humour n made our life’s easier and less stressful
22 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
The girl that seen to me was very…
The girl that seen to me was very professional thank you
19 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
I was looked after very well by Dawn…
I was looked after very well by Dawn the assistant manager she was very helpful and explained all about my purchase and the aftercare with the warranty and ins etc I have used Dfs for many years and have always been satisfied
21 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
Choosing a sofa instore was really easy…
Choosing a sofa instore was really easy and straight forward. The young lady who served me was very knowledgeable as well as being kind and helpful. She was able to guide me through every step and I was very confident with my purchase.
21 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The young lady that dealt with us was…
The young lady that dealt with us was very informative but not pushy. A pleasure to deal with her.
21 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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