We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of... See more
Company replied
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We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of... See more
Company replied
The staff at DFS are amazing! We had been to another branch to look at sofas then came back to Sunderland with our full order prepared and Lauren was incredibly friendly and helpful! We actually manag... See more
Company replied
We made our purchase at the Sunderland store and were helped by a staff member called Emma. She helped us finalise our choice and provided guidance on long term care of the sofa, taking into account a... See more
Company replied
My wife and I visited dfs at Hilton grange on Thursday 27/08/2026. The showroom was well stocked with a good variety of styles, colours and fabrics. As we browsed, a smart young sales assistant said i... See more
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
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3 Hylton Grange, SR5 3HR, Sunderland, United Kingdom
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My sales associate Candance was really friendly, approachable and helpful with the whole process. She talked me through my options and made the experience overall very streamline and I would return again in the future for any other furniture fittings I needed.

Reply from DFS Furniture - Sunderland

Reply from DFS Furniture - Sunderland
Great service as usual , everything explained and no hard sell for protection or products .

Reply from DFS Furniture - Sunderland
Overall experience excellent. The young lady who served us was extremely helpful, knowledgeable and did not try to give us the hard sell. She explained everything clearly and professionally and made us feel at ease and gave us time and space to discuss in private our thoughts.Also a nice touch was the lovely cup of coffee. Would definitely recommend.

Reply from DFS Furniture - Sunderland
Polite and friendly staff who are there to answer all your queries and give advice when needed.
Placed order and everything sorted with 20 minutes
Could not fail experience and recommend

Reply from DFS Furniture - Sunderland
Large variety of sofas and suites. Sales people were very helpful

Reply from DFS Furniture - Sunderland
Dial was great , friendly and very competent, also rest of the staff were really nice to us

Reply from DFS Furniture - Sunderland
Very good Customer Service relationship. Staff was very helpful and friendly.

Reply from DFS Furniture - Sunderland
Fantastic experience today in store staff were very helpful and very knowledgeable.

Reply from DFS Furniture - Sunderland

Reply from DFS Furniture - Sunderland
Not chased around the shop while browsing but when needed staff were on hand and extremely helpful

Reply from DFS Furniture - Sunderland
Sam was brilliant and very knowledgeable about the sofa ranges. Great customer service from start to finish!

Reply from DFS Furniture - Sunderland
Sam, our sales advisor was just lovely from the start. There was no pressure at all, after browsing briefly, she approached to ask if we needed any help and then went on to explain everything we wanted to know. We went on to order with confidence. We've ordered for many years from DFS and have never been disappointed with our purchases.

Reply from DFS Furniture - Sunderland

Reply from DFS Furniture - Sunderland
I’ve forgotten our lovely assistants name but she was amazing 10/10 all around perfect humour n made our life’s easier and less stressful

Reply from DFS Furniture - Sunderland
The girl that seen to me was very professional thank you

Reply from DFS Furniture - Sunderland
I was looked after very well by Dawn the assistant manager she was very helpful and explained all about my purchase and the aftercare with the warranty and ins etc I have used Dfs for many years and have always been satisfied

Reply from DFS Furniture - Sunderland
Choosing a sofa instore was really easy and straight forward. The young lady who served me was very knowledgeable as well as being kind and helpful. She was able to guide me through every step and I was very confident with my purchase.

Reply from DFS Furniture - Sunderland
The young lady that dealt with us was very informative but not pushy. A pleasure to deal with her.

Reply from DFS Furniture - Sunderland
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