DFS Furniture - Swindon Reviews 

The staff were very helpful

Excellent customer service, very helpful with everything and very knowledgeable about their products

Excellent staff who understands exactly my needs and presents options to select from

Our sales person took the time to explain everything and was very helpful and genuine.. all in all it was a pleasant experience

Given time to choose. We weren't jumped on as soon as we walked through the door.Advixe given excellent service

Friendly staff , didn’t feel pressured and was given plenty of time to browse. Nice atmosphere, was offered a drink.

Staff v helpful and knowledgeable

Jason was nice, very thorough and helpful

I recently bought a sofa from DFS in Swindon and had the absolute pleasure of being looked after by Gregg. From the moment I walked in, he struck the perfect balance of being knowledgeable, casually confident, and genuinely enjoyable to deal with.Nothing felt rushed, nothing felt salesy. Gregg knows his products inside out and explains everything in a way that feels effortless. He made the whole process smooth, informed, and actually fun — which is rare when making a big purchase.His professionalism, easy manner, and ability to guide without pushing made all the difference. I left feeling confident in my choice and genuinely impressed by the service.DFS Swindon is lucky to have him — Gregg is a credit to the store.

I was given a masterclass in how to treat a customer today. I visited Swindons branch of DFS to purchase a new sofa and a separate chair. I already knew which chair I wanted so that was a straight forward thing, but there were a lot of nice sofas to choose from. Jason, one of the sales advisors, kindly showed me a selection of sofas that fit my requirements, a 3 seater, firm seats, and must be able to be taken apart. The one I chose first had a really long lead time, and I wanted a faster option, so Jason showed me some sofas that had a much shorter lead time, and fit my timescale. Once I'd chosen, Jason was as professional, knowledgeable, and friendly as the sales advisers of a by gone age... The extra mile makes a real difference.

I am very happy with the kind support and help from Greg. I am so looking forward to using my new furniture. I will definitely be going to the store.

Greggs very good on what he does
Friendly, accommodating , knowledgeable

Pilar was so helpful and so friendly and made the sofa buying process so easy. She’s an asset to your team!

Just wanted to know other people dilvery experience,waited allmost 2 -months for my sofa to be dilvered turned up and driver said it would not fit through my door I have 2 choice we taken it back and your get a refund or leave it there , explained I've got kids and we moved in so got no sofa for them to sit on so went went with option to leave it,called my brother to help and took side box off and fitted through the door 🚪 £129 wasted for dilvery and fitting and take rubbish away.DFS answer today we can't do any refund or partial refund due to dilvery being grey area ...
Very disappointed 😞 but sofa are Great ++ side

He was extremely friendly, made us feel really welcomed, and explained everything carefully.

Excellent customer service, was able to answer any questions I had and gave me all the information I needed.

Excellent staff, very friendly and informative

On my initial visit, I was asked what I was looking for and why and where it's going. Those 3 questions became vitally important in deciding the sofas I ordered. Everything was explained to me to a level that put my mind at ease. Today I returned to order my two sofas, I couldn't see the gentleman that originally help me so asked someone else for help with the order... This man asked me to describe who previously helped me and sought him out, proving to me that DFS staff don't just help their customers, they respect eachother too.
Upon being reunited, it was explained to me how to care for the particular sofas I'd chosen to ensure their longevity and we laughed and joked throughout the process. As someone who has spent over a decade in sales myself, I really appreciate being seen to by a human, not just a company. Sofas are one of those purchases where the customer walks out with a £3k shaped hole in a pocket and sees nothing for 12 weeks... Today's experience however was the highlight of my day, thank you!

I went to DFS Sofas and had a great experience. The helper who assisted me was excellent. She was very polite, friendly, and professional throughout my visit. She took the time to answer all of my questions, explained everything clearly, and helped me find exactly what I was looking for without making me feel rushed or pressured. Her patience, knowledge, and positive attitude made the whole experience enjoyable. She provided outstanding customer service, and I really appreciated all of her help. I would happily recommend DFS Sofas because of the excellent service she gave me.