Our family went into Dfs at Swindon today. We were welcomed by the staff cordially. We went around the shop on both floors in our own time. After choosing the sofa we liked we received a full explanat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a fantastic experience buying my new sofa from DFS. From the moment I walked in, I felt welcomed and looked after. A special thank you to the lovely lady who helped me throughout the whole... See more
Company replied
A relaxed and friendly environment with very helpful staff there when you need them. They were attentive but not at all pushy sales people. Our whole browsing through to buying experience was ten out... See more
Company replied
Jason was very helpful and informative. We we’re undecided on which sofa out of 2 to go for and he went through thoroughly the two different styles and features of each to help us make the best choice... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Wootton Bassett Road, SN5 8WF, Swindon, United Kingdom
- 0333 999 9765
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Swindon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very helpful staff member
Very helpful staff member, gave us plenty of time to decide and helped answer any questions we had, nothing too much trouble
10 July 2026
Reply from DFS Furniture - Swindon
Hello Sharon,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
We were welcomed into the store by pina…
We were welcomed into the store by pina
And given a general over view then left on our own to browse. No pressure just given the time we wanted to look around. When we’re ready to buy pina was there. On hand to advise and answer all of our questions. Very knowledgeable of the product and really helped guide us in the right direction. Pina gave us every option and again no pressure. I would definitely recommend DFS Swindon. Thank you. 10/10
9 July 2026
Reply from DFS Furniture - Swindon
Hello Steve,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
We went to the Swindon store
We went to the Swindon store. No pressure from sales people . They were there to help and advise but you can look around at your leisure. Once we had decided sales team were very good and helpful. I would recommend the Swindon store
10 July 2026
Reply from DFS Furniture - Swindon
Hello Dave,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The staff left us to look round with…
The staff left us to look round with out bothering us but if we needed to ask about anything they were straight there. Also very good with all the information we needed.
10 July 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Good customer service and helped staff
Good customer service and helped staff. Nice variety.
9 July 2026
Reply from DFS Furniture - Swindon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We went today to buy a suite
We went today to buy a suite, we were greeted by a member of staff who said simply to look around and if we want any help just say. This was very refreshing, no hard sales he was funny polite and knowledgeable and guess what sold us a suite with extras so did a very good job. We always go to DFS and have never been disappointed so thank you
9 July 2026
Reply from DFS Furniture - Swindon
Hello Gillbert,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
What amazing stuff DFS Swindon have
What amazing stuff DFS Swindon have. I was welcome at the door with a smile. I wondered around for 20 minutes before I found the sofa i wanted. Great service and everything was explained with details easy to follow. Would recommend.
9 July 2026
Reply from DFS Furniture - Swindon
Hello Kieran,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience
I explored all options of sofas.
Eventually picked one perfect for the room.
Sales team very helpful, Jason was the guy helping me.
8 July 2026
Reply from DFS Furniture - Swindon
Hello Alice,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Swindon
Hello,
Thank you for your feedback.
Kind regards
Holly M
DFS Customer Support
It was very easy just to go in and have…
It was very easy just to go in and have a lovely guy give me all the information I needed about the chair that I was interested in. Very successful visit. I get my chair next week. Very quick.
7 July 2026
Reply from DFS Furniture - Swindon
Hello Joan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great information given by Jason very…
Great information given by Jason very helpful answered all our questions
7 July 2026
Reply from DFS Furniture - Swindon
Hello Alfred,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great customer experience
Great customer experience, no hard sale, very informative, good product knowledge
7 July 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Review of DFS Swindon
Friendly staff, easy and good knowledge of what was happening with good advice when needed. Can’t recommend enough
29 June 2026
Reply from DFS Furniture - Swindon
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swindon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Swindon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Swindon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Swindon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Really helpful and positive experience
Really helpful and positive experience. Everything was clear and we were able to hear all the different options
4 July 2026
Reply from DFS Furniture - Swindon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great customer service they have…
Great customer service they have explained everything nicely and everything went quick and smooth
4 July 2026
Reply from DFS Furniture - Swindon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.