Steliana at DFS made the entire process seamless and enjoyable. From the moment I walked into the showroom, she greeted me with a warm, welcoming attitude without ever feeling pushy. She took the time... See more
Company replied
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Great customer service, Lawrence was really helpful he is spoke through everything and allowed us time to consider, provided a tape measure so we could check measurements, some times sales people make... See more
Company replied
Lawrence, who assisted us, was so friendly and knowledgeable. He acknowledged us straight away but gave us space and time to browse allowing us space to make the right decision. As soon as we were rea... See more
Company replied
Friendly helpful staff, wide range of sofas to look at. Lawrence helped us when we picked out the sofa we wanted. Asked us if we needed any help while browsing too. Very professional, explained all th... See more
Company replied
Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 244 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Toneway, TA1 2BB, Taunton, United Kingdom
- 0333 999 9802
4.9
Excellent
5k reviews
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Alice in Taunton DFS was an absolute…
Alice in Taunton DFS was an absolute delight, she couldn’t have been more helpful.
12 August 2026
Reply from DFS Furniture - Taunton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Lawrence was brilliant
Lawrence was brilliant. Very helpful and helped us when we arrived to find what we were looking for. His knowledge of all the reclining sofas was really good.
19 August 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service, Lawrence was really helpful he is spoke through everything and allowed us time to consider, provided a tape measure so we could check measurements, some times sales people make you uncomfortable and feel really pressured and then I won’t buy anything Lawrence gave us all the info and let us make up our own minds which always makes me more inclined to make a purchase. Friendly, approachable and helpful.
18 August 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Friendly helpful staff
Friendly helpful staff, wide range of sofas to look at. Lawrence helped us when we picked out the sofa we wanted. Asked us if we needed any help while browsing too. Very professional, explained all the bits about the product and answered all our questions. Was clean and well laid out esp as i have mobility aids to get around.
18 August 2026
Reply from DFS Furniture - Taunton
Hello Bea,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very helpful and polite staff
Very helpful and polite staff. Knew when to give me space to look around and there when I made a decision to assist me. Sean @ Taunton was very good.
17 August 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Steliana at DFS made the entire process…
Steliana at DFS made the entire process seamless and enjoyable. From the moment I walked into the showroom, she greeted me with a warm, welcoming attitude without ever feeling pushy. She took the time to listen to what I needed for my living room layout, guided me through different fabric options and different sofa's.
15 August 2026
Reply from DFS Furniture - Taunton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Steliana.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Taunton
Hello Shaun,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Lovely Staff
Staff were attentive but not over powering. Felt assisted but not harassed when browsing through the store. Very friendly and lovely customer service.
17 August 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Taunton
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Sean was fantastic
Sean was fantastic, really knowledgable, really friendly and made us feel very welcome.
Thanks from,
Josh and Aida
16 August 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Big thanks to our salesmen
Big thanks to our salesmen today, not pushy and more than helpful. Thank you kindly
16 August 2026
Reply from DFS Furniture - Taunton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
B42 Mark was really helpful ,explained…
B42 Mark was really helpful ,explained everything to me .Mark didn't rush through things to get to the next customer. Couldn't of had a nicer advisor.
15 August 2026
Reply from DFS Furniture - Taunton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Taunton
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
The salesman was helpful
The salesman was helpful, clearly knew his products well and was not at all pushy. We came away feeling that we had found and ordered exactly what we were looking for.
7 August 2026
Reply from DFS Furniture - Taunton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Salesman spent time with us and was…
Salesman spent time with us and was patient while we decided what we wanted.
14 August 2026
Reply from DFS Furniture - Taunton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Perfect attention to detail
Excellent service, confident salesman who knew his products. Nothing too much trouble.
14 August 2026
Reply from DFS Furniture - Taunton
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
The rep sat with me and went through…
The rep sat with me and went through the whole process giving me explanations when asked. Made the whole experience easy to manage. Thank you.
14 August 2026
Reply from DFS Furniture - Taunton
Hello Alan,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Sean served us and was very helpful and…
Sean served us and was very helpful and took the time to find exactly what was right for us very happy with the service and would do it again
13 August 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Easy to choose a sofa from a very large…
Easy to choose a sofa from a very large selection and transaction made easy by Lawrence who knew his product.
12 August 2026
Reply from DFS Furniture - Taunton
Hello Martin,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Made us feel welcome and at ease
Made us feel welcome and at ease. Asked all the questions necessary. We did too
Lawrence from Taunton helped us and Tim from Bristol too. Staff and customer service very good 😊
12 August 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
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