DFS Furniture - Torquay Reviews 

Had our sofa for just over a year, probably the worst sofa we have ever brought, honestly we have had to add cushions/blankets under the seat cushion as there is just no support feels like your sinking, and even with the weekly plumping of which my partner is ocd about. Our previous sofa lasted 7 years from a discount sofa store… this one awful. Can’t fault the sales staff or the delivery or the process DFS can get that right… either we got a Friday special or they just can’t make sofas.

I have had a complete nightmare with DFS since the moment I purchased a new sofa starting with staff at Torquay Willows branch passing an incorrect mobile number as my contact to the finance company and delivery company resulting in unnecessary stress caused by issues with signing my credit agreement and delivery company turning up at 8am with my sofa when the room wasn’t ready, having been unable to contact me with delivery time. This situation made worse by a female member of staff at The Willows trying to blame me by suggesting that staff read out an incorrect phone number (twice) and that I said it was correct, as if I don’t know my own phone number. Then when sofa arrived the seams in the seat cushions are all out of line which looks unsightly, unlike the sofa on display in store which has perfectly aligned seams. DFS customer service will not listen to my concerns simply telling me that my sofa is meant to be like that and the sofa on display is a ‘representation’. DFS staff have pushed back at every every issue I have raised and I have never felt so frustrated and helpless following any purchase let alone a major purchase like a sofa, by a company I had always previously considered as reputable.

Great store, great feel to it and presentation impeccable. Staff really helpful and knowledgable.

Very helpful & patient.
Great communication &kept us up to date with everything

Very friendly explained every thing in full detail could not have been happier

Staff were lovely, very friendly and I didn’t feel pressured.

We were very pleasantly surprised to find that there was no "hard-Sell" in store with the colleague simply asking what we were looking for and guiding us towards just what we wanted. He even warned us regarding the dimensions in the shop looking much smaller than they may in our home.
The salesperson was polite, friendly and helpful throughout and should be commended for his manner and expertise in making this a worthwhile and enjoyable experience. .

The sales woman was very helpful. No matter what my concern was, she made sure I had everything I needed and answered every question with knowledge and professionalism.

The staff member was very helpful and knowledgeable without being pushy.

I had a really good experience with DFS. The whole process was explained clearly from start to finish, and the staff were very patient, friendly, and happy to answer all of my questions. They took the time to make sure I understood everything, which made the experience smooth and stress-free. Overall, I’m very happy with the service I received and would definitely recommend DFS to others.

The assistant Lily was very friendly and helpful and enormously helped us with our choice of sofa

The lady that served us was wonderful and helpful ( I think it was Rachelle)

The staff were extremely helpful in giving me all the information needed to make my purchase. Thank you

Darren was excellent and went through every detail with us, we never felt rushed or pressured.

Alison was very informative on what we wanted to purchase. Lovely and polite and nothing was too much trouble. Not our first purchase at DFS and won’t be the last!

The lady who served us was friendly and helpful. She made us feel valued as customers and was clear and professional about the product.
She gave us all the information needed quickly and effectively, as we were then off to buy curtains.

Wonderful staff and great help. Very happy with service . Lovely lady

The sales assistant Alison was very helpful and informative. Her
knowledge and advice was second to none, very professional .

Received a warm welcome and help when we asked. No pressure. Received good product information, care and insurance which helped give us confidence buying the sofa.
Alison was very personable and professional

There were staff about willing to help but not being pushy at all! The lady who helped us answered all our questions quickly and efficiently! And the did all the paperwork very quickly! We’re excited to get our new sofa!!