Alison was extremely helpful. Even though we had really decided on the sofa we liked, she suggestd that we still looked at all there was to view to confirm our choice. We only wanted the two seater so... See more
Company replied
Location
Switch locationBrowns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB
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See what reviewers are saying
I had a really good experience with DFS. The whole process was explained clearly from start to finish, and the staff were very patient, friendly, and happy to answer all of my questions. They took the... See more
Company replied
We were very pleasantly surprised to find that there was no "hard-Sell" in store with the colleague simply asking what we were looking for and guiding us towards just what we wanted. He even warned... See more
Company replied
Whilst talking my husband into purchasing a decent sofa, we visited the Exeter and Torquay branches of DFS. On our third visit to Torquay branch we decided to purchase two ex display chairs. The sal... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, United Kingdom
- 0333 999 9848
4.9
Excellent
4k reviews
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They will not be disappointed. Good quality furniture and spoiled for choice.
I have used DFS for many years so am aware of the friendly and efficient service they provide. I was not disappointed, the young man who served us was very helpful and gave us his expert advice. Thank you for your help, really appreciated.
16 June 2026
Reply from DFS Furniture - Torquay
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards
Vanessa
DFS Customer Support
Really wonderful customer service from…
Really wonderful customer service from the whole team. A cheerful welcome and no rush… and entertaining our children whilst we looked around! Many thanks
16 June 2026
Reply from DFS Furniture - Torquay
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The service from the staff
10 June 2026
Reply from DFS Furniture - Torquay
Hello Kara,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
staff was very helpful and…
staff was very helpful and approachable. Both Billy and Lily were extremely helpful in explaining the options available
10 June 2026
Reply from DFS Furniture - Torquay
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Helpful in Torquay
Darren in Torquay was informative and very helpful in deciding which chair to purchase.
3 June 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello Pauline,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Staff member very friendly and helpful
Staff member very friendly and helpful. Easy to find what I was looking for. Prices reasonable.
8 June 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We visited Torquay branch,
We visited Torquay branch,
On arrival we were so happy to see a lovely clean open environment to browse, we were welcomed by a very friendly lady who offered so much help and guided us through, we were not at all pushed into a purchase, and when we decided what we desired she made it so easy and explained everything nice and carmly. Thanks again for everything.
5 June 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Torquay
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Both Lilly and Darren are a credit to…
Both Lilly and Darren are a credit to the company. Service and knowledge exemplary.
4 June 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Staff were fab
The sales advisor (Alison) was great, really informative and helpful. Super satisfied with the process and excited for our new sofa to arrive.
2 June 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Would always recommend my number one choice
Love going in DFS, always my number one choice. Lovely and very helpful staff like Allison (DFS Torquay branch). Shop is always immaculate, nice and organize.
25 May 2026
Reply from DFS Furniture - Torquay
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
Very helpful without pressurising.
The member of staff was very helpful, she gave us the information we wanted when we asked but didn’t follow us around the store pressurising us.
2 June 2026
Reply from DFS Furniture - Torquay
Hello Julie,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Good customer service
Good customer service. Gave us time to browse and think about what we wanted without any pressure.
31 May 2026
Reply from DFS Furniture - Torquay
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The assistant was attentive yet also…
The assistant was attentive yet also allowed us our own space to browse and decide. Staff really helpful. Excellent range of DSFS products.
30 May 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Sofas purchase
I visited the store with intention to check colors of the sofa and was going to buy it online afterwards, but lady called Rachel approached as with a very polite attitude and no intimidating approach ,she was just so easy to talk to so we decided to purchase our sofas in store. Very happy with the service received.
30 May 2026
Reply from DFS Furniture - Torquay
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Rachel.
Kind Regards,
Jordan
DFS Customer Support
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