Alan was brilliant- went above and beyond to help us particularly with trying to work out if what we wanted would fit in our living room. He was very patient whilst we worked out different configurati... See more
Company replied
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See what reviewers are saying
Our shopping experience in T.Wells was great, no hard sales push, instead a relaxed conversation about my room, style, pets etc. to help me establish the right sofa with the right fabric. I forgot to... See more
Company replied
Good Staff Good Store. We came in looking for a new sofa we were greeted nicely. Didn't feel under pressure and not rushed. After we had found the sofa we were looking for the gentleman who was w... See more
Company replied
Nice how we could browse the store without being pounced on by a sales agent Felt relaxed on being able to take our time to choose the right sofa Staff very helpful and knowledgeable making the who... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longfield Road, TN2 3EW, Tunbridge Wells, United Kingdom
- 0333 999 9811
4.9
Excellent
3k reviews
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Customer Service
Julian that served us was very helpful made sure the sofa could be delivered successfully and informed us about the cleaning products available and explained the insurance we could get that would last 5 years. The gentleman he got to check the order had previously greeted us and said if we needed help to just ask when checking our order he made sure we knew all the details.
17 May 2026
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Julian met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Our experience at DFS was tremendous
Our experience at DFS was tremendous. We were served by a young lady. We were presented with various options of sofas to purchase. We were served complimentary coffee and hot chocolate. Overall good customer service, would recommend to anyone who needs knowledge on sofas. Would 100% recommend.
16 May 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning Pauline,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
We had a great experience
We had a great experience, Rob was helpful, supportive, professional and kind. He gave us options, ideas and was not over bearing.
15 May 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning Brenda,
Thanks for your lovely feedback, we’re glad to hear Rob met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Tess was very friendly
Tess was very friendly, helpful and efficient. The whole process was very smooth and I would highly recommend her/your services.
15 May 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning Alex,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Good experience
Nice shop, good displays and plenty of room to view. No hassle from staff but the guy we saw was very helpful when called upon and a good cup of coffee as well. What more could you want?!
15 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
I felt the lady who dealt with me was…
I felt the lady who dealt with me was not pushy and kept away from me until I approached her. I like that.
She was polite and chatty and helpful and explained everything well. Full marks to her
14 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
No sales pitch about the products
No sales pitch about the products , friendly and answered our questions
11 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Good afternoon,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The staff were excellent and never…
The staff were excellent and never pushed just answered all question thank you
9 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful and good knowledge
Very helpful and good knowledge, many thanks for a great service.
8 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
The sales advisor Alan explained all…
The sales advisor Alan explained all products to me and made sure I understood what they done and how it protected my sofa
6 May 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning Tyler,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
I was greeted by a welcoming smile form…
I was greeted by a welcoming smile form the sales man ,who helped me through out. He knows his customer care.
29 April 2026
Reply from DFS Furniture - Tunbridge Wells
Good afternoon Gee,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Katie was excellent and so helpful
4 May 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
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