My wife and I were attended to by Mike at the Warrington store, very knowledgeable chap who didn't pressure us into anything and let us walk around the store before approaching as we'd settled on a so... See more
Company replied
Location
Switch locationMersey Street, Riverside Retail Park,Vernon Street, WA1 2HG Warrington, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Michael in the Warrington store was helpful, identifying the ranges that might suit my needs. Julia on the telephone was very helpful, explaining the various insurance options and delivery timescale... See more
Company replied
I am over the moon with my experience with DFS. I went into the shop with an idea of what I wanted after looking on the website but I realised when I was shown a sofa bed that it was not suitable for... See more
Company replied
We’d like to say a huge thank you to Sam at the Warrington store for helping us choose the perfect sofa. From start to finish, he was friendly, knowledgeable, and went above and beyond to make the... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG, Warrington, United Kingdom
- 0333 999 9778
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable very polite
7 June 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Kathy was just amazing with my autistic…
Kathy was just amazing with my autistic and ADHD grandson harry and he doesn't normally talk to people he's just met. She looked after us and our order of the sofa brilliantly she is a huge credit and asset to your company thank you so much for your help
7 June 2026
Reply from DFS Furniture - Warrington
Hello Paul,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Kathy.
Kind regards,
Lia
DFS Customer Support
Great experience in store and great customer service
Great experience in store. Served by Sam (I think) who was very helpful, very pleasant. I didn’t check my email confirmation until later and realised the order was incorrect. Popped back to the store and they have immediately amended the order and arranged a refund for the difference between the correct & incorrect item. All in all, very good experience and customer service.
6 June 2026
Reply from DFS Furniture - Warrington
Hello Kim,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Absolutely faultless
Absolutely faultless , table and chair ordered , the process was smooth and explained with no fuss
6 June 2026
Reply from DFS Furniture - Warrington
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
we called in at your warrington store
we called in at your warrington store, and i have to say, the store was really nice. the warm and friendly greeting we received was really nice, everyone was so helpful.
we would like to thank -sue- who sat with us, no rush
and told us every thing we needed to know, and no pressure excellent.
looking forward to delivery.
15 May 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Warrington
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Warrington
Hello Mrs Dilorenzo,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I am very pleased with dfs they made it…
I am very pleased with dfs they made it nice and easy to just look around and to decide what I wood like and sorting out all the details
1 June 2026
Reply from DFS Furniture - Warrington
Hello Susan,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Warrington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Transaction with quick
Transaction with quick, thorough and Cathy was extremely attentive and helpful
31 May 2026
Reply from DFS Furniture - Warrington
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Mike at DFS was very helpful
Mike at DFS was very helpful and explained everything professionally and so we could make our decision to purchase our new sofa with ease
31 May 2026
Reply from DFS Furniture - Warrington
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The staff were welcoming and efficient
The staff were welcoming and efficient. Helpful with providing the necessary information for the products being bought .
31 May 2026
Reply from DFS Furniture - Warrington
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Cathy made our experience today a real…
Cathy made our experience today a real pleasure. No pressure, great sense of humour and spent loads of time explaining everything to us.
31 May 2026
Reply from DFS Furniture - Warrington
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Cathy.
Kind Regards,
Jordan
DFS Customer Support
cathy was brilliant answered all of our…
cathy was brilliant answered all of our questions showing an in depth knowledge of your products very helpful indeed happy bunny.
27 May 2026
Reply from DFS Furniture - Warrington
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Cathy.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
30 May 2026
Reply from DFS Furniture - Warrington
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The lady was wonderful & knowledgeable…
The lady was wonderful & knowledgeable about the product, gwvs us all the information we wanted & needed
30 May 2026
Reply from DFS Furniture - Warrington
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful polite staff
Helpful polite staff without over the top pushy sales. Sam whom we dealt with was courteous and friendly explaining our options to do wth our purchase.
30 May 2026
Reply from DFS Furniture - Warrington
Good Morning,
We are really happy that Sam met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Professional and knowledgeable experience
Sue who helped us allowed to take our time looking around and was available when we were ready. She was very professional and knowledgeable and took the time to offer best advise .
29 May 2026
Reply from DFS Furniture - Warrington
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sue.
Kind Regards,
Jordan
DFS Customer Support
Lovely experience
Lovely experience, easy to wander around the showroom without being pestered, unlike some other places. Once we decided on a sofa the process was efficient and easily completed. Sales assistant was very friendly and knowledgeable regarding our order. Everything was double checked which ensured our order was correct. Would definitely recommend DFS in Warrington, especially their staff.
27 May 2026
Reply from DFS Furniture - Warrington
Hello Lynnie,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Great service
The member of staff who did our order was fantastic. Didn't try to upsell us, was just there to help us get what we needed and took a genuine interest in us, our position and what we needed.
20 May 2026
Reply from DFS Furniture - Warrington
Hello George,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.