Friendly, helpful service from a young man who was very patient with all my questions. Despite the fact their closing time was looming at no point did he try to pressure me or hurry me up. As a result... See more
Company replied
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See what reviewers are saying
We have been looking at various lounge seating combinations and settled on the one from DFS. The tea, at waterlooville were excellent. Never used us at any of our two visits. On the day we ordered the... See more
Company replied
Went to DFS Waterlooville today to buy a new corner suite and Myles could not have been anymore helpful in explaining all our options including guarantees care package and delivery.Very happy with the... See more
Company replied
The salesman, Troy, was very succinct in supplying all information about the product and services supplied and making sure we were completely happy before continuing with our purchase. He did not rus... See more
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Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 241 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hambledon Road, Unit 3, PO7 7FG, Waterlooville, United Kingdom
- 0333 999 9819
4.9
Excellent
5k reviews
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Reply from DFS Furniture - Waterlooville
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very customer focused
found the young man to be very patient and helpful. He never rushed me and took the time to help me make the right decisions. I never felt pressured into making a purchase; instead, he really listened to what I thought I needed and guided me through a few suitable options. His approach was friendly, professional, and genuinely customer-focused.
11 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Very helpful staff
11 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Cool clean friendly environment plenty…
Cool clean friendly environment plenty of room to see furniture Staff very knowledgeable and friendly
11 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
James was very good explaining the…
James was very good explaining the process and understood what I was looking for.
9 July 2026
Reply from DFS Furniture - Waterlooville
Hello Sandra,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Kieran helped me make a good choice of…
Kieran helped me make a good choice of sofa at a price I could afford. He did all the firm filling for me all I had to do was sign. Gave me and my daughter a lovely cup of coffee while we did everything and he answered all our questions. All in all it was a very pleasant experience without any of the usual hassle you get when buying a large item. Thank you Kieran..
8 July 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Kieran met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
All the people at dfs we spoke to today…
All the people at dfs we spoke to today were helpful and friendly, and helped us we the questions we had
7 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Welcoming staff
Welcoming staff, Rhys was knowledgeable and friendly to talk too, Assisted with what we wanted and gave us the options so that we were comfortable to make a purchase.
6 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Very good communication with great…
Very good communication with great knowledge in the job
Thank you
6 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service by your person
Excellent service by your person.
Very helpful, polite and nice person to deal with. Look after him.
6 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Myles at Waterlooville store was…
Myles at Waterlooville store was friendly and helpful and placed my order with no problem, Thankyou
6 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
We entered the shop and weren't…
We entered the shop and weren't immediately bombarded but introduced to by a member of staff and were left to browse. We almost immediately found what we were looking for, went away and returned to make our purchase
Kiren was our first contact and completed our purchase with ease.
6 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Absolutely fantastic experience nothing…
Absolutely fantastic experience nothing was too much trouble- Linda was Absolutely amazing, so informative and was happy to spend her time with us. She really made everything so easy.
Linda was extremely knowledgeable and we never felt under pressure once. Thank you Linda
5 July 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Linda met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Staff were very helpful and told me…
Staff were very helpful and told me exactly what I needed to know , they were very easy to talk to
27 June 2026
Reply from DFS Furniture - Waterlooville
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Kieran was excellent
Kieran was excellent knowledgeable, not pushy let me wonder & gave me excellent advice.
Talked me through everything so that I understood.
Even your coffee was good.
4 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
I knew what I wanted but it was nice to…
I knew what I wanted but it was nice to be given a bit of time to look around before being approached by one of the staff. Information and pricing was very clear and not pushy at all. James was helpful without being patronising.
3 July 2026
Reply from DFS Furniture - Waterlooville
Hello Darren,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
We had a great time Kieran was our…
We had a great time Kieran was our sales guy and he was just great explaining everything about the sofas we wanted he couldn’t have made us more comfortable and confident in our purchase
3 July 2026
Reply from DFS Furniture - Waterlooville
Hello April,
We are really grateful for your kind words and for sharing your experience in our store with Kieran. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
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