My partner and I are first time buyers, lots going on etc… a hug feels more like a headlock at the moment. Anyway Dan managed to put up with us for about 90 minutes (must have felt like half a... See more
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See what reviewers are saying
I was very happy with my visit to DFS Waterlooville yesterday. Staff members were around for assistance when needed but were not intrusive or pushy, excellent. My friends and I tried quite a few... See more
Company replied
All the items we wanted to view were available to try. We met Troy who guided us knowledgeably through all possible combinations of the seating we were interested in. Troy applied no pressure and gave... See more
Company replied
found the young man to be very patient and helpful. He never rushed me and took the time to help me make the right decisions. I never felt pressured into making a purchase; instead, he really listened... See more
Company replied
Company details
- #14 of 401 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #11 of 237 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hambledon Road, Unit 3, PO7 7FG, Waterlooville, United Kingdom
- 0333 999 9819
4.9
Excellent
5k reviews
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Very successful visit!
I was very happy with my visit to DFS Waterlooville yesterday. Staff members were around for assistance when needed but were not intrusive or pushy, excellent. My friends and I tried quite a few sofas before deciding on the one I chose which is perfect for my needs. Rhys was very informative and helpful and coffee plus a hot chocolate for my grandson arrived while we completed the sale. I did not use the facilities but my friend was effusive in her praise of how clean and roomy the toilet was, we are very fussy!
The visit was positive in every respect and I am looking forward to the arrival of my new sofa. Well done DFS.
28 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I bought a sofa from DFS after much…
I bought a sofa from DFS after much research; the advisor Troy was very helpful and explained very clearly about different options. Very happy with my experience and happy to recommend .
28 July 2026
Reply from DFS Furniture - Waterlooville
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Troy.
Kind Regards,
Jordan
DFS Customer Support
I found Troy at your Waterlooville…
I found Troy at your Waterlooville branch to be friendly, informative and very helpful, nothing was too much trouble
28 July 2026
Reply from DFS Furniture - Waterlooville
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Troy met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Wonderful experience
The salesman at the Waterlooville branch was absolutely amazing, Kiran. He made the shopping very comfortable and he was patient to answer the very many questions I had.
28 July 2026
Reply from DFS Furniture - Waterlooville
Hello Tracey,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello Ken,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Thank you Troy
All the items we wanted to view were available to try. We met Troy who guided us knowledgeably through all possible combinations of the seating we were interested in. Troy applied no pressure and gave us plenty of time to consider the items. Eventually he also helped us to complete a purchase. Excellent service
27 July 2026
Reply from DFS Furniture - Waterlooville
Hello Susan,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Customers service was great
27 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
My partner and I are first time buyers
My partner and I are first time buyers, lots going on etc… a hug feels more like a headlock at the moment.
Anyway Dan managed to put up with us for about 90 minutes (must have felt like half a week) during which he was friendly and gave sound advice including cost saving options without upselling etc.
Polite, friendly and professional yet laidback. Just what the Dr ordered.
I’m definitely building a man cave at the end of my 80 foot garden with bullet proof windows, right at the back!
26 July 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Dan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The staff we very helpful and we’re…
The staff we very helpful and we’re happy to answer any questions we had
26 July 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Nice relaxed atmosphere when looking for a sofa
We went into the shop and was able to browse freely without being jumped on straight away by an assistant.
When we were ready to choose a sofa the assistant miles was very friendly and helped us with our purchase.
25 July 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
From the moment we walked in we were…
From the moment we walked in we were greeted with a friendly smile. The sales team who looked after us spent time listening to what we were after. Once we had found our furniture they really spent time helping us choose the right colour for us.
25 July 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Lovely experience
Lovely experience, the guy who looked after us was so lovely and understanding I think his name was Sam?? He was blonde
25 July 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
We are really happy that Sam met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Kieran in the store made the experience…
Kieran in the store made the experience a very positive one - easy to order and explained everything clearly and positively.
23 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Troy was lovely
Troy was lovely, although you can’t buy a sofa in a rush due to the sales pitch of the insurance. He was very good at his job, gave me all the information that I needed to know to maintain my sofa. Great customer service.
23 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
A helpful customer
I spoke with Kieran this morning, he was brilliant. I spoke about the Kian settee on Saturday and found out the measurements and went home and worked out the measurements. Today Kieran was so helpful so have gone ahead and paid fully and have a possible date for it to be delivered.
23 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Troy who helped me choose today was…
Troy who helped me choose today was extremely helpful and guided me in my purchase of a sofa bed
23 July 2026
Reply from DFS Furniture - Waterlooville
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
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