We had a great experience, friendly helpful staff. Very quickly got sorted with exactly what we wanted. Lots of information given so we knew exactly what we were getting
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Anand was very professional, we came the day before and was not pushy and was helpful with all questions, we told him we just needed to make sure to get the measurements correct and we would come in... See more
Company replied
Staff members not pushy let you wander round but there if you need to ask a question. Sharna who completed our purchase for usexplained everything clearly to us from care of the sofa to what cove... See more
Company replied
Bali was brilliant from the second we got to the store. He introduced himself and made himself available for any questions we had. He didn’t push us or try to over sell which made us feel more comfort... See more
Company replied
Company details
- #16 of 396 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #12 of 234 best companies in Homewares Shop
- #5 of 112 best companies in Living room shop
- #6 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Axletree Way, Gallagher Shopping Park, WS10 9QY, Wednesbury, United Kingdom
- 0333 999 9525
4.9
Excellent
6k reviews
Asks customers to review
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We had a great experience
We had a great experience, friendly helpful staff. Very quickly got sorted with exactly what we wanted. Lots of information given so we knew exactly what we were getting
12 July 2026
Staff were really introduced themselves…
Staff were really introduced themselves but did hassle us or push us into making a decesion or purchase but were on hand to answer any questions we had
19 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great Service
Great Service, friendly team and relaxing environment - not pushy like some other places I've visited
17 July 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Jon was very helpful and informative…
Jon was very helpful and informative went threw everything step by step
15 July 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Professional & friendly staff
Professional & friendly staff. Very thorough. 5Star experience from start to finish.
3 July 2026
Reply from DFS Furniture - Wednesbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I ordered a new sofa today tha…
I ordered a new sofa today tha gentlemen that served me was very helpful and pleasant great experience
14 July 2026
Reply from DFS Furniture - Wednesbury
Hello Steven,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Knowledgeable and friendly…
Knowledgeable and friendly staff..plenty of choice and good pricing.
13 July 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Good Morning,
Thanks for the 5 stars It's much appreciated
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Excellent customer service from the…
Excellent customer service from the sales consultant. Perfect!
12 July 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Great staff and friendly service
Great staff and friendly service, we explained what we were looking for and the Benz took us straight to the perfect solution in under a minute. Looking forward to delivery!
11 July 2026
Reply from DFS Furniture - Wednesbury
Hello Alex,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello Kay,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent customer service received…
Excellent customer service received from Jet, we gave him the measurements for our room and he found a lovely sofa for us and went through all options with us which helped us decide which one to go for and also found us a matching coffee table. Thank you Jet for a great experience.
5 July 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great Customer Service and Relaxed Experience
Anand was very professional, we came the day before and was not pushy and was helpful with all questions, we told him we just needed to make sure to get the measurements correct and we would come in tomorrow.
The next day we saw found him again and he directed us to a much better product than what we had our eyes on, and explained thoroughly the warranty and insurance and how to maintain the sofa. He was understanding with us having a baby also, and patient. A real gentleman
5 July 2026
Reply from DFS Furniture - Wednesbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Exceptional staff and customer service
Staff were absolutely brilliant and explained everything to us, the manager Matt went above and beyond to help us with our purchase, he’s a credit to the company
3 July 2026
Reply from DFS Furniture - Wednesbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
the staff was verry good with us theres…
the staff was verry good with us theres nuthing ells that thay cudent do for us ok thank you so much
5 July 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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