DFS Furniture - Wednesbury Reviews 

5,634
TrustScore 5 out of 5

4.9

Axletree Way, Gallagher Shopping Park, WS10 9QY Wednesbury, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Staff were fantastic. We visited a number of different DFS stores & we’re never pressured or ‘bothered’ whilst looking. We purchased for Fareem. He was thorough and kind and listened to what we need... See more

Rated 5 out of 5 stars

We were able to try out the sofa we wanted to buy Sharna was very helpful and polite and didn’t push us at all and wanted to make sure we made the right choice for us. She explained finance options an... See more

Rated 5 out of 5 stars

Our sales advisor at DFS Wednesbury was Jet. Jet was professional, friendly and extremely knowledgeable, and he made the whole experience really enjoyable. What stood out the most to my husband... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service, we went into store on Wednesday and was greeted by Nafisa from the first conversation we had she went above and beyond to try and meet our expectations and exactly what we we... See more

Company replied


Company details

  1. #14 of 398 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #10 of 244 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 92 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Axletree Way, Gallagher Shopping Park, WS10 9QY, Wednesbury, United Kingdom

  • 0333 999 9525

4.9

Excellent

TrustScore 5 out of 5

6k reviews

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4.9

All reviews

(5,634)

100,800 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Large selection of furniture at competative prices.
Excellent customer service from JET who explained in detail every aspect of our purchase. 10/10

24 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Bali (87s)

Bali (87s) was very helpful and knowledgeable regarding the products and procedures.

22 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Amazing service couldn't ask for more

David Bullock, me and my family came in today, the 23rd August, to buy a sofa bed, and the gentleman (I can't remember his name) was very helpful and put us onto the perfect one, exactly what we needed. Couldn't have asked for better service

23 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very good service

Good management quickly and helpful staff

23 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Hello,

Thank you for your positive feedback.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Staff were very helpful and…

Staff were very helpful and professional from beginning to end of the purchase. I would definitely recommend the company.

22 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent experience

Excellent experience, greeted by a gentleman named Jeetendra, who was at help to provide what we was looking for. Happily give him 10/10 for customer service.

22 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The salesman was very helpful I did not…

The salesman was very helpful I did not feel under any pressure to buy anything he answered all my questions and I felt very comfortable with my decision to buy from him I had a great experience in the store and I would recommend DFS to my friend and family

22 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Seller John was amazing

Seller John was amazing

22 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Fantastic service

21 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,

Lorraine E
DFS Central Customer Support

Rated 4 out of 5 stars

Very good service staff very helpful

Very good service staff very helpful

21 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Lovely staff

Lovely staff. The lady who helped me was so helpful. She explained everything. She didn’t rush me or make me feel pressured into making a decision as some salespeople do. Just wish I’d got her name.

21 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

New Sofa Order

We recently ordered a sofa from DFS and received outstanding service from Poppy. From the moment we walked into the showroom, she was friendly, knowledgeable, and genuinely interested in helping us find the perfect sofa for our home.
Poppy took the time to understand exactly what we were looking for, patiently answered all of our questions, and guided us through the various options without ever making us feel pressured. Her product knowledge was excellent, and she made the whole purchasing process smooth, easy, and enjoyable.
What really stood out was her professionalism combined with her warm and approachable manner. She went above and beyond to ensure we were confident in our decision and made us feel like valued customers throughout.
A huge thank you to Poppy for making our sofa-buying experience such a positive one. She is a real credit to DFS, and we wouldn't hesitate to recommend her to anyone looking for exceptional customer service. Thank you again Poppy… Sandra & Colin M 😊

20 August 2026
Unprompted review
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Poppy met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Sofa order

We ordered our sofa from DFS today and received outstanding service from Poppy. From the moment we walked into the showroom, she was friendly, knowledgeable, and genuinely interested in helping us with our sofa choice.
Poppy took the time to understand exactly what we were looking for, patiently answered all of our questions, and guided us through the process. Her product knowledge was excellent, and she made the whole purchasing process smooth, easy, and enjoyable.
What really stood out was her professionalism combined with her warm and approachable manner. She went above and beyond to ensure we were confident in our decision and made us feel like valued customers throughout.
A huge thank you to Poppy for making our sofa-buying experience such a positive one. She is a real credit to DFS, and we wouldn't hesitate to recommend her to anyone looking for exceptional customer service. Thanks again Poppy…Colin and Sandra M

20 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Poppy met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

very positive experience we were well…

very positive experience we were well looked after thank you all

13 June 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The gentleman was Very helpful

The gentleman was Very helpful
I have mobility issues and the staff member made sure we were seated and offered refreshments and helped choose the perfect settee

19 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Hello Pat,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service from

Excellent customer service from
Farhim soon as I entered the store explained everything cleary and left happy with my purchase.

19 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I’d just like to say how impressed I…

I’d just like to say how impressed I was with the service I received when buying my sofa from DFS. Jeetendra who helped me was absolutely brilliant from start to finish. He was extremely helpful, friendly and knowledgeable, and made the whole experience really easy and enjoyable.
There was no pressure at all, and he took the time to explain everything clearly and make sure I was happy with my choice. He genuinely went above and beyond to help, which made such a difference.
Excellent customer service and a real credit to DFS. I couldn’t have asked for a better experience and would definitely recommend DFS to others.

18 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Hello Stephen,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We had a great experience shopping for…

We had a great experience shopping for our new sofas at DFS. Anand approached us in a very friendly and welcoming way and greeted us. He understood what we were looking for and what could fit nicely in the space that we had. He went through the options with great patience and explained everything very well.

17 August 2026
DFS Furniture - Wednesbury logo

Reply from DFS Furniture - Wednesbury

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

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