Jon was absolutely fantastic, we picked the sofa we liked but forgot to bring the measurements. He was able to get our previous order up, show us something of similar size and talk us through everythi... See more
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Our purchase was hassle free and our options were broken down simply and professionally by advisor “jet” no fuss no oversell just facts and figures delivered as they should be. Keep doing what your... See more
Company replied
Lovely experience from start to finish. We were welcomed by Matthew the branch manager of DFS Wednesbury. We found a sofa that we really liked, and he talked us through all the specifics and even gave... See more
Company replied
Staff were fantastic. We visited a number of different DFS stores & we’re never pressured or ‘bothered’ whilst looking. We purchased for Fareem. He was thorough and kind and listened to what we need... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 242 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Axletree Way, Gallagher Shopping Park, WS10 9QY, Wednesbury, United Kingdom
- 0333 999 9525
4.9
Excellent
6k reviews
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Staff members not pushy let you wander…
Staff members not pushy let you wander round but there if you need to ask a question.
Sharna who completed our purchase for usexplained everything clearly to us from care of the sofa to what cover etc we would get and how the process of purchasing works, checking with us along the way in case we had questions about anything. Dealt with efficiently and her colleague who came to double check details was equally so.
Would definitely recomment Wednesbury as a to go to branch.
14 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Emma was great with handling my…
Emma was great with handling my enquiry’s and purchase an the service was amazing with coffee
14 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thanks for your lovely feedback, we’re glad to hear Emma met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello Laura,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The Wednesbury shop was very welcoming
The Wednesbury shop was very welcoming, our advisor Habib was very professional.
4 June 2026
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Nafisa was very knowledgeable and…
Nafisa was very knowledgeable and answered all our questions. Left feeling very confident and well informed whilst making our decisions.
13 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic service from mat the store…
Fantastic service from mat the store manager would highly recommend
13 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Fantastic service from Nicola at the…
Fantastic service from Nicola at the Wednesbury Jct 9 Gallagher retail park,
Very knowledgeable, pleasant and explained all in detail.
10 June 2026
Reply from DFS Furniture - Wednesbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Items damaged not take return customer…
Items damaged not take return customer service no good
3 June 2026
Reply from DFS Furniture - Wednesbury
Good morning,
We are really sorry to hear that you are having issues with your furniture. This is not the standard we aim to provide our customers.
After looking into your order, we can confirm that a service visit has been arranged to assess whether there is a manufacturing fault. Following this assessment, you will be contacted to discuss the next steps.
If you need anything further in the meantime, please contact us on 0333 99 99 777 and we will be happy to help.
Kind Regards,
Vanessa
DFS Cstomer Support
Bali was brilliant from start to…
Bali was brilliant from start to finish, allowed us to browse in peace, answered all of our questions and offered us advice on what would work best in our home/space. He sorted our purchase out quickly and efficiently. Overall a great experience and would definitely recommend.
11 June 2026
Unprompted review
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Bali.
Kind Regards,
Jordan
DFS Customer Support
Bali was brilliant from the second we…
Bali was brilliant from the second we got to the store. He introduced himself and made himself available for any questions we had. He didn’t push us or try to over sell which made us feel more comfortable to browse in peace. When we were ready to purchase he organised everything quickly and efficiently. Bali knew the products well and was able to advise us, taking into consideration our personal circumstances. Overall, a very pleasant experience.
11 June 2026
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Bali met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Staff at wednesbury store went above…
Staff at wednesbury store went above and beyond well done to them pleasant experience and helpful staff
10 June 2026
Reply from DFS Furniture - Wednesbury
Hello Lesley,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
I have a friend who purchased the same…
I have a friend who purchased the same suite last year and she raved about it so I already knew what I was looking for, that said your sales person ( Nicola at the wednesbury branch) was really helpful in explaining things like the maintenance and upkeep, the process was easy and sorted in less than 20mins so good job
10 June 2026
Reply from DFS Furniture - Wednesbury
Hello Malcolm,
We're really grateful you shared this amazing 5* review. We are glad to hear that Nicola helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
John was very helpful
John was very helpful, he explained everything from the sofa to finance options
9 June 2026
Reply from DFS Furniture - Wednesbury
Hello Julie,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Shop staff very helpful and polite
Shop staff very helpful and polite. Had to phone to amend the order, call centre is only way, 3 days to get it sorted ,hopeless
3 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Please accept our apologies if you are experiencing a problem with your order and the customer service received and I am happy to see your order has been amended now.
Kind regards,
Lorraine A
DFS Customer Support
Great Experience!!
The sales colleague listened to all our requirements and found a suitable product that met the budget
9 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Anand was so helpful and made the…
Anand was so helpful and made the experience a pleasant one my sister had her sofa of you so she recommended you and she came with me and Anand explaining everything we needed to know clearly
9 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great very helpful staff jet was…
Great very helpful staff jet was good to deal with very happy 10 stars
9 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello Tracey,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Meeting Poppy.
Meeting Poppy was very relaxed, informative and listen to what style, colour and material we were looking for. She also understood our needs with regards our dogs and kids by recommending material protection and also extending our warranty.
9 June 2026
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Poppy.
Kind Regards,
Jordan
DFS Customer Support
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