Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... See more
Company replied
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Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... See more
Company replied
We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process. What we particularly appr... See more
Company replied
Staff asked if they could assist when we arrived then showed us to the right area. We were left to browse at our leisure but made aware to ask questions or assistance if needed. Georgie was very help... See more
Company replied
Company details
- #13 of 397 best companies in Home Furniture Shop
- #2 of 58 best companies in Furniture Accessories
- #10 of 240 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
189 Westwood Road, CT10 2NU, Broadstairs, United Kingdom
- 0333 999 9841
4.9
Excellent
4k reviews
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Really lovely guys in the westwood store
Really lovely guys in the westwood store explained everything really straightforward
Excellent customer service ,can't wait to get my new sofa yay.
12 April 2026
Unprompted review
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Friendly staff
Friendly staff, prices were amazing...delivery charge maybe a little high..
But lo9l forward to my delivery date..
11 June 2026
Reply from DFS Furniture - Westwood Cross
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Initially saw Roger who was very…
Initially saw Roger who was very knowledgeable and hospitable but when we returned we saw Gorgie who was also helpful and friendly.
Overall very good customer service 💯
10 June 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very welcoming and supportive
Very welcoming and supportive. Mandy was great throughout the process.
10 out of 10
8 June 2026
Reply from DFS Furniture - Westwood Cross
Hello Jack,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great Sales
We purchased a sofa today and received excellent service from Mandy. She was friendly, knowledgeable, and took the time to help us find the perfect sofa for our home without any pressure. The whole process was smooth and enjoyable. We would highly recommend Mandy and DFS.
7 June 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Time and attention paid to us helped…
Time and attention paid to us helped with choosing a sofa
31 May 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
A pleasant experience overall
A pleasant experience overall. The young lady, Georgina, dealing with us was brilliant, informative, polite and not pushy….which let’s face it is one of the most important things. She helped us decide on what couch we were after and gave us many options. All in all glad with our purchase and the experience.
7 June 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Georgina met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Very easy experience purchasing a chair…
Very easy experience purchasing a chair on finance. Very helpful staff, informative and efficient. Good Customer Service and good knowledge.
7 June 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Brilliant custom service
Brilliant custom service! Mandy was absolutely great and guided us every step of the way, went through every little detail and made the experience enjoyable 10/10
7 June 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thanks for your lovely feedback, we’re glad to hear Mandy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The lady staff member was excellent and knowledgeable.
The lady staff member was excellent, she took time to walk us around and explain what deals were available and the quality of materials used on certain furniture we were interested in. She's an excellent and knowledgeable staff member, 10/10.
4 June 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
A pleasent experience no pressure
A pleasent experience no pressure. Everything explained.
3 June 2026
Reply from DFS Furniture - Westwood Cross
Hello Christopher,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I was impressed that the staff are not…
I was impressed that the staff are not on top of you the minute you walk through the door just a gentle reminder every now and then to make sure we'll ok. Always happy when we had any Questions to help us out. Mandy the store assistant was amazing hold on to her she knows what she's doing I brought my sofa and two armchairs.
2 June 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
i can say i was looked after soon as i…
i can say i was looked after soon as i went in the door till i came out, very good customer service and nothing was to much trouble showing me the right sofa for me, thank you Westwood Cross.
1 June 2026
Reply from DFS Furniture - Westwood Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello Derek,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great staff, excellent service, all we wanted in one store
All round service was superb. The staff spend quality time with us ensuring that our needs were looked after.
At one point we had multiple staff ensuring we would be able to get the furniture we ordered into our room of choice.
A final check with the manager and a few tweaks and we managed to get a discount too.
I didn’t expect to get all we wanted from one store.
A big thank you to all the staff that helped
24 May 2026
Reply from DFS Furniture - Westwood Cross
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Staff and experience
Went in several times to choose the perfect sofa, staff couldn’t be more helpful. Simply left us to browse and were around if we had any questions, no pressure selling which was nice for a change.
Very informative of the process and payment was smooth.
Thanks Mandi, Gareth, Georgie and Francesca :)
30 May 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very happy
Very friendly staff,answered all our questions and gave advice,waited patiently while we discussed our options, very smooth experience
30 May 2026
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
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