DHL Reviews 

This is the worst of the worst courier Company do not use DHL company Especially DHL express. They lost my package 1st they change my tracking number without notifying the sender or the recipient them they deliver my package to different city. Those people who change it should have be fired out of their job. They don't know what are they doing and they really don't care.

Said they came and we were out. We were in, and we have a NEST doorbell and nobody came. This is pure lies and is a disgraceful way to conduct business. Thank you for causing an inconvenience DHL.

Once again, there is NO half star!!
I already had a bad experience with DHL and see the review in my profile, so I was wary of the outcome when the Kickstarter project stated my book was sent via DHL.
To top it all, they informed me that due to CoVid they were required to ask for an additional $60+ to ship it Internationally (Remember that!).
So, intermittently I checked the tracking code to see progress. The days went by...It reached 33 ays in transit! I reached out to DHL and they washed their hands saying they handed it over to a local courier. The fact was/is, they gave it to the local post office, and the fact is DHL operate in my country.
I paid for a serve from DHL. I assume I would have it delivered door-to-door! It's a disgrace that I now have to go to my local post office to collect it. This was a $60+ shipment that cost more than the book inside.
Never use DHL!

I've unfortunately had MANY experiences with this horrible company as a couple of my subscription services ship thru them(I HAVE NO IDEA WHY)-needless to say, in the last yr n half or so, I can honestly say(I have a monthly subscription, also including other various packages shipped thru them)-that they have lost ATLEAST HALF of those packages, n nearly every single one has been delayed!!!! To date, I have never received so much as a single email in response to this, certainly not any reimbursement (other than directly from the company I ordered from-again-why they would stay with DHL is beyond me considering the amount of money they are losing because of them!)Or ANY RESOLVE WHATSOEVER!! Like I said, they haven't even bothered to answer a single ONE of my complaints. There is one particular location/sorting warehouse that my packages go thru every time, and EVERY SINGLE TIME, w/out fail, my package gets "lost" or DELAYED, but by WEEKS OR MONTHS!!!! HOW IS THIS OKAY?! Where are all of these packages going???!! They are absolute thieves and somehow continue to operate and steal/lose/delay packages on a regular basis!!! They're awful, the entire company, from beginning to end!!!!! BEWARE!!!

Good carrier, if they didn't say they missed you when they weren't there in the first place. Puts on hold too much. Extremely quick shipping but it always puts on hold.

they don't deserve your money. they stole money from me and package was NEVER received. Don't use them. They lie and take your money and your packages.Worst carrier service and need to go to jail

Worst of the worst!!!!! Paid more for it to be delivered earlier and guess what, they have a delay (as usual)!!!

First experience worst ever

Not worth it. Try other courier and please read their reviews before sending because that's the mistake I did...

My package was sent the 21st of December 2020 and I was supposed to get it latest the 31st of December which is my wedding dresses (3 dresses) for that matter, they paid $260 to DHL for the shipping only... The dresses all together cost around $2000.
I waited for it all the time, going back and forth to the door to check if it has arrived but nothing, I started getting worried about it cos my wedding was the 3rd of January, I started calling everyday finding out my package, tracking shows me that it got to Dallas the 24th of December but it's no where to be found, I started crying day and night trying to be patient with them but nothing... No one can explain anything that can assure you that you will get your package... I started giving up and finding other options for my wedding which was really hectic... Still giving me excuses about not finding it...

Later then I was told that the package is lost and I have to let the shipper write a claim... He did and the next day he was told he'll only be refunded $170, I tried calling them again to talk to a supervisor but I was told that the supervisor will call me back, I tried 3 different customer service and they told me the same... It's been more than a week from now no calls, nothing... I am so disappointed with DHL and will never recommend anyone to ship with them...

The worst courier service ever... I still want my package and not there money... I hate DHL I hate DHL I hate DHL... And I'm not gonna let this slip away just like that... I'll follow them to the dot... 😡😡😡

Their service is horrible...lost packages, over billing, brain dead customer support. My experience has been terrible with them - not to mention I find their rates to be a lot more expensive then other couriers when shipping from the US

Got a text that my package had been delivered..when in fact it hadn't and probably dropped at another address in error. It took 1 email to their Customer service and within 1 hour the package was retrieved and delivered to me ! This is Customer Service at its best ! DHL have a professional dedicated team totally focused on dealing with these issues and I couldn't ask for more. Totally satisfied with their assistance. Thank you DHL.

Amazing Service. My wife and I couldnt be more delighted.
We ordered a morracan mosiac globe lamp containing 7 mosaic glass globes from Istanbul Turkey on Sunday January 17th. It arrived today in Colorado on January 21. Not only did it arrive 6 days ahead of time, the box and all its contents were in pristine condition and the courier very pleasant.
We are soo delighted with your service.
Thank you very much

Not bad. For me was fast shipping!

honestly, this is the worst shipping company save yourself the nightmare of shipping through them. I paid for home delivery on Dec 29 and as of today Jan 8 they called saying that my receiver has to make a two-hour drive to pick the package up and pay customs. Customer service is the worst they never give you a resolution. please if you are shipping to Latin America DO NOT SHIP THROUGH DHL!
Si va a enviar paquetes ahorrese el dinero y mande por otra compañia porque su paquete va a ser detenido por aduana y DHL no se hace responsable por los cobros de ello. Temina uno pagando 2 veces el envio. pesima compañia y pesimo servicio al client. nunca me pudieron dar una resolucion.

Honestly, this is one of worst experience I have had. My package was shipped on 30th December and haven’t received my package as of today(01/05) I have been calling the customer service who wouldn’t help me anything other than reading the info from their site.

The package was on hold for atleast three days in US(Ohio) which shouldn’t take more than 2 and 1/2 hours to fly from Ohio to the destination.

A bride missed her wedding dress because of this delay. I had been calling them like a stupid everyday to see if they expedite the process. They don’t even have option to expedite if we pay extra money.

They can’t give me the ETA on the shipment as well. Either their tracking system/logistics is really bad or they are not willing to give right info to the customer.

Over all we just have to follow the status on site and the company cannot provide any additional service to customer.

Firstly my parcel arrived 2 days late because according to customer services it had been mislaid.

Secondly the first customer service agent I spoke to on told me that the parcel was on its way and would be delivered that day when in fact it was misplaced

Thirdly (and this is the worst part of all!) when the parcel  finally arrived it was left on my doorstep with a blank calling card on top of it. The delivery person didn't wait to see if I was at home or not. Had I not been at home the parcel would have been stolen as I live on a busy street where everything is stolen from our front gardens (even plants). This is not a safe area to leave such things and any intelligent person can see that. He/she should have waited because I was at home (and I came to the door as soon as I heard the doorbell), left it with a neighbour or left a calling card with the option of a redelivery.
Finally I sent the above as a complaint to DHL customer services and yet nearly 3 weeks later I haven't even had a reply.

DHL was responsible for my only lost packages this year. Three (3) packages right before Christmas! Totaling close to $700 worth of merchandise. Christmas presents for five families.
Just getting ahold of a person there is as difficult as reaching someone in a government office. Nearly impossible with 2-3 hr wait times only to be told there was nothing they could do in that dept and transfer you to start the wait process all over again. After investigating one package twice they finally admitted fault, but were still not going to take responsibility for reimbursement on the packages they lost. There is even record of them delivering the largest package to the wrong address and without obtaining a required signature for that delivery. They are still trying to void their responsibility and mistake. DHL lost Christmas for five families just on our three packages. What else have they lost? I will be very conscience of not using DHL from now on. Terrible experience.

DHL driver drove past my apt, and the complex office without stopping. I got a text two minutes later saying my address was incorrect. Logged on and sure enough my address was correct. Messaged customer service and Joshua answered zero questions before ending the chat. Called and they had me verify my address, said it was correct but theu didn't know when it would be delivered! The driver had just been here 40mins prior! So lazy.

I bought an item online for $35 plus $15 shipping. I WILL NOT EVER be buying anything again from any business who uses DHL Express. It was to be here by Christmas. For 10 days it has sat overseas with no tracking, order or info updated. This was my first and last time for this company.

They refuse to deliver my express package 24 hours after the inclement weather had passed. Then comes the weekend, and then they will 'try' for Monday+. I understand, snow is scary for some, but they also refused to be picked up in person.

This was my first order with them and most certainly the last.

Absolutely the worst shipping company on the planet. When I see DHL as the shipper I automatically know (1) at best my package will be late, at worst it won't arrive at all (2) I'll be able to track the package only up to when DHL picks it up, after that the technology is too advanced for DHL to use (3) never, ever, under any circumstance do business with the company that chose DHL as their shipping partner again.