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Rated 1 out of 5 stars

1) My package was not delivered to the address even though the office has a full-time manager who could receive the pkg. 2) My package was not re-delivered as requested. 3) My package was not re-de... See more

Rated 1 out of 5 stars

My eBay shipment from the US originated with DHL and eventuallyI started to get fake tracking messages from DHL about the delivery being delayed because no one was home. As it turns out DHL had transf... See more

Rated 1 out of 5 stars

I truly hate DHL. Any time I have expected a delivery from them, there has been a problem. Packages have not arrived as scheduled. Multiple trips to their local office have been frustrating as even th... See more

Rated 1 out of 5 stars

USA Service is terrible. Only use UPS or FedEx in the USA. DHL doesn't work on weekends, 'express' packages just sit around. Also, updating the address on the shipping app doesn't work either, they... See more

1.3

Bad

TrustScore 1.5 out of 5

342 reviews

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1.3

All reviews

(342)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cincinnati hub

Absolutely unacceptable delays in the Cincinnati hub. The company is prioritising smaller packages, is aware of the problem and fails to deliver the promised service to their clients.

In these times, stick to FEDEX.

11 May 2021
Unprompted review
Rated 1 out of 5 stars

THIS IS HANDS DOWN THE WORSE COMPANY…

THIS IS HANDS DOWN THE WORSE COMPANY EVER. THESE DRIVERS WILL LEAVE YOUR PACKAGE ON THE SIDE WALK AND NOT CARE IF IT GETS STOLEN.. COME ON DRIVERS, HAVE SOME COMMON SENSE. THEY KNOW IT WON'T COME OUT OF THEIR POCKET SO THEY'LL LEAVE IT ANYWHERE. THEN HAVE THE NERVE TO SAY IT WAS DELIVERED ON DOORSTEP. LIESSSSS. THEY NEED TO HOLD THESE DRIVERS ACCOUNTABLE. USE YOUR COMMON SENSE

7 May 2021
Unprompted review
Rated 1 out of 5 stars

DHL letting John Lewis customers down

Yet another negative experience from DHL! How can two items be so difficult to deliver? It’s obviously a problem for DHL. Had two items, a printer & a virus protector and advised they were not delivering on the day promised.
Second item two days later and given a timescale but this didn’t happen. Delayed by over 45 mins and no updates! Frustratingly poor DHL

5 May 2021
Unprompted review

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