DHL Reviews 

I am writing to express my deep dissatisfaction with the service I have received regarding a parcel sent to me from India. The shipment cost over 400 CAN, and I have been a loyal DHL customer for years. Unfortunately, the service quality has been getting worse day by day.
It has now been three days without any update, delivery attempt, or even a sign-for notification. This lack of communication and delay is completely unacceptable, especially considering the cost and the trust I have placed in your service.

If this is the level of service I should expect going forward, I will have no choice but to switch to another

We are a very small business and we shipped two fragile boxes from Ottawa Canada to Montana via another company (starts with a UP_) and after an incredible nine weeks of delay, that first company just dropped them back at my door, marked return to sender..no explanation and refused compensation by blaming US customs delays. It cost us nearly $600! So my shipper recommended DHL express. TWO DAYS later, the two boxes had cleared US customs, and were safely delivered in Montana! I'm now a DHL permanent customer.

I would leave zero stars if possible. I am amazed this company is still in business. Twice in one week they have messed up big time. First, they delivered one package to the wrong address, it was signed for by an unknown person, not the intended recipient, (me). Customer service gave me the run around and said it would take a week or so to file an incident form, contact the driver and find out where it was delivered. I even went around to my neighbours to see if anyone received it by mistake. (No). Thank goodness the signer realized it wasnt hers, and somehow turned it in. Without help from customer service I located it at Loomis (yes, Loomis. DHL has no office here) and picked it up myself.
Today I received an email saying DHL had a delivery. No time specified. I had to go out for an hour. Received another email saying delivery couldnt be made becausr no one
was home to sign for it. This is s Temu package. It has never needed a signature before. Always a drop and run. No card was left to indicate where or when to pick it up, or that they tried to deliver. So I doubt they did.
Never ever use DHL EVER.

I am writing this because DHL’s service has become completely unacceptable — this is now the second time they have claimed to deliver my package when they never delivered anything at all.

Both of my recent orders from ALO were shipped with DHL, and both times the same thing happened:

1. No one came — but they marked it “Delivered.”

The delivery window was 12pm–2pm. I stayed home the entire time.
My front-door camera records every delivery — Amazon, UPS, FedEx, Purolator, everything.
There was absolutely NO delivery attempt.

Yet DHL still updated the tracking as “Delivered.”

2. Their “proof of delivery” was a photo taken from inside the driver’s car.

Instead of leaving the package at my front door like I requested,
the driver stayed in the car, pointed the camera at half of my garage number, took a quick picture, and drove away.

No package.
No knock.
No attempt.
Just a fake delivery photo.

This is not a mistake — this looks like intentional misconduct.

3. DHL blamed ME because I released the signature.

I released the signature because I trusted DHL’s professionalism.
It does NOT mean they can avoid delivering the parcel,
stay in their car, fake a photo, and claim the job is done.

When I called customer service, they refused to help and told me:
“Since you released the signature, you must contact the sender.”

In other words:
They take zero responsibility — even when the driver never delivered anything.

4. This is the SECOND time with DHL and ALO orders.

Both times had delivery issues, both times the tracking was misleading,
and both times DHL simply refused to do anything about it.

Something is seriously wrong with DHL’s delivery process in my area.

5. This is deeply disappointing and completely unacceptable.

I work hard for my money.
I should not have to chase a package that DHL never delivered.
I should not have to deal with dishonest proof-of-delivery photos.
I should not have to be blamed for trusting their signature release system.

This is not just bad service — this is borderline fraudulent behavior.

DHL urgently needs to review their drivers, their delivery process, and their customer service policies.
I strongly advise others to avoid using DHL in Canada, especially for high-value items.

I will never use DHL again.

Was expecting to receive a package shipped via DHL internationally from the UK on November 1st. 2 weeks later, nothing has arrived, investigations are open on both the senders and receivers end and I every update is the same "we are still awaiting further updates".

They clearly employ lowlifes who steal packages and avoid acknowledging lost packages at all costs, stringing consumers along thinking anything is happening at all when they're just trying to evade liability.

Use ANY other courier if you can.

Update: My claim was reviewed, the issues were addressed, and I am no longer pursuing a refund. Thank you, DHL, I appreciate your efforts in bringing this matter to a resolution.

Original review:
If negative stars were possible, DHL Express (Canada) Ltd. would deserve them for the way my shipment and claim were (mis)handled. I paid $304 CAD at a UPS Store number 57 in Vancouver, Canada for a DHL Express Worldwide shipment, time-sensitive food supplements for my elderly mother in North Macedonia. Promised delivery: within 3–4 business days. Actual delivery: delayed by over 10 days, with no communication from DHL Macedonia. They only contacted me after I personally intervened through personal connections to get the needed customs information.

Despite sending all documents to both DHL and the store on October 20, I was repeatedly bounced between departments, each denying responsibility. DHL Macedonia attributed the delay to customs. Meanwhile, my mother waited in pain for her shipment, and I was later billed for storage fees caused entirely by DHL’s own delay.

Even after escalation to the CEO’s office, I received generic replies and an attempt to close my case without accountability. I’ve filed formal complaints with the BBB and Competition Bureau of Canada. DHL’s customer service system is dysfunctional and consumers pay the price.

How are they still in business? Absolutely incompetent.

Most Expensive and Most Worst Company. The CEO should resign from his designation. I believe he is too busy playing Golf. No coordination between different departments. Every time you got different answers.

Very poor service, will never use DHL again as my package is stuck from 2 weeks.

The Worst Delivery Experience I’ve Ever Had with DHL Canada

Review:
My package has been traveling around Canada for almost two weeks, going in completely random directions.
My husband and I called DHL customer service at least ten times, and every time we were told the same story — “it will arrive on Monday,” then “on Friday,” then “definitely by Halloween.”

On Halloween, a senior manager wrote to me saying “we’re closing your case, your package will arrive today.”
It never arrived.

I followed up on Friday — no response.
Only today did someone finally reply saying “if it doesn’t arrive today, we’ll reopen your case.”
But why close a case that was never resolved in the first place?

I’ve been anxious and frustrated for two weeks.
This has been the worst postal experience of my life, and it feels like DHL is just stringing customers along instead of solving problems.

I have always found them less than satisfactory with both the slowness of their deliveries, even more so with their updates. This particular item I am waiting for prompted me to write the review. While coming from Europe, it would have been quicker to have come by regular post and a lot less expensive, and lets face it Canada post is not the swiftest at the best of times

The one star is for the customer service staff, who are very polite. However, the DHL tracking system is incredibly outdated. Unlike most other carriers, DHL does not have a real-time tracking system. Expect to sit around for hours hoping the driver will show up, despite receiving texts that they were on their way. The timeframe came and went. They were a no show.

This company sent my package through the USA unnecessarily, and then I got charged the customs from the USA unnecessarily. What a scam.

Don’t use this company they are not excellent.

I had an order placed from the States to be delivered in BC, Canada. The USPS tracking said it was delivered today. It was not. I had placed this order with Shop, they have excellent tracking including a picture of its journey from start to finish. It was friggen delivered somewhere in Saskatchewan!
What?!
WTF
Can’t get in touch with anyone through this company. How stupid can you be.

The service compared to DHL Denmark is night and day. I clearly put the package marked as Personal/Not for Resale and listed that it was a personal used item in the details. Still they charged me tax except with DLH Canada it's all on you to fix it with customs. I do not recommend them for international shipping.

I dont even wana give them one star. They worth nothing but shit. Their customer service is useless. If we give any instructions on deliver the driver dosent even follow it, I always do signature release but at the wnd have to go to dhl office by myself to pickup tbe package cuz their driver dont know wbat signature release is. Im expecting a package which is urgent and uts been 9 times i called dhl but nothing. Its the worse courier company of all
Times. I hope they dont stay in business and i hope ill never have to deal
With them ever again.

I wish I can give less than one star.
After two weeks they asked for translation for documents. I was given a phone number to call for refund however they are able to charge you the fee, but not doing the refund.
I have to call and wait and wait over the phone listening to their boring messages as if customer time worthless but the guy sitting on his ass doing nothing refused to call and get the refund.

I called and made sure the driver had my buzzer number. DHL confirmed, but the driver arrived and left because he didn’t have the buzzer number.
From then on, my delivery was rescheduled every day this week.

They emailed me using the wrong name. I corrected them, but they ignore it and continue to refer to me by the wrong name, and I still have not received my parcel.

DHL is unprofessional. It reflects poorly on businesses that use them; this is why I won’t use them for my businesses.

This is the worst company I have ever dealt with. Promising services they could not complete. Then trying to get a hold of anyone that knows what is going on is another story. Spent 3 hours trying to figure things out , was given multiple phone numbers to call and emails that did not even work. I would never deal with this company again and I would ever go above and beyond making sure friends and family do not use them. If there was an option for zero stars they would get it. A one star rating is way above what they deserve.

Stupid as f. I order something off of the internet. The courier is DHL Express. They send me an email: "hey! do you want to have a no-signature-required delivery?" I do want to do that. I fill out the form, it says it's all good. THE NEXT DAY. Your parcel will arrive sometime between 2:30 PM and 4:30 PM. Great! (I will not home but who cares). At 2:45, they email me: "we attempted a delivery but the client wasn't there to sign the form". "ARE YOU JOKIN'?", I thought. Nope they were not. I just rescheduled but man, what the f