DHL Reviews 

It's like a hostage taking. I paid a lot for shipping when I ordered from the US. Then, DHL demanded customs and fees for processing customs for me. For them, it's a click with the mouse and they charge this huge fee. Highway robbery.

I am still wondering why there are so many negative reviews. This shipping company has never let me down. I order my cat food from Portugal and I receive it quicker than getting parcel within my own country. My last shipment processed late Tuesday, and I received it Friday night! That is awesome coming from almost half way around the world! They even delivered it after there service hours and walked it to my door with all the construction in the neighborhood going on.

If I can rate zero, I will. DHL delivery guy made a call on my phone, just rang once and off, he did the same thing with my husbands number just 1 ring and done, I called back right away because I am expecting their delivery, I called he cancelled my call, I called thru my husbands number, he cancelled, I looked out the window no guy outside or a truck, even ran downstairs to catch maybe on the side of the building but nobody was outside, i tried calling again didnt answer, my husband call he eventually answer and the audacity of him demanding as to be home and not answering the phone, and demand as to be home the next day for delivery and hanged up, didnt even gave us a chance to speak! Very rude tone! Never experienced this from fedex tho!

The worst ever experience i am having..do not worth even one star..its been more than a month i am not getting my parcel after providing countless documents..reaching to them thousands of time still…they can just charge us money..and can hold our parcel back not recommended at all..this is my biggest lesson i have learnt never choose you again .may this help people to be saved

They aren’t worth even 1 ⭐️. I have waited over a month and if I hadn’t seen the driver and search for the parcel I would have never found it. He threw it, in my driveway, under the front tire of my car. We would have driven right over it. 😡 who calls that delivered 😡 don’t be so lazy - this is the worst service I’ve had

Package on hold for fees due. No contact to inform what fees are due, how much, or how to pay. Only info provided is tracking number says it's on hold. Reached out to DHL, was told someone would get back to me in 24 hours. 3 days later and nothing. Seller has not heard from DHL either. There is no customer service, no follow up, and no delivery. Pay the extra and use Purolator, FedEx or someone else.

They recieved my package from a Vendor and rather than delivering it returned it to them and then charged me for the trouble - Customer service is a AI slop slot machine.

Avoid these Scumbags whenever possible

1 Star is too much
Always have this issue with this courrier I made the effort to be home for the delivery day and the courrier didn't even attempt to drop the package and I got an email saying we're sorry we missed you. I called 1 minute after I got the email and they said they were going to call the driver to turn back that never happened had to call again to reschedule for another day... on top I paid extra for the signature and everything. and the worst is that there is nothing you can do they take your money don't do the service and we are stuck picking up a "Delivery" just awful

DHL Is a cash grab rip off, buying off ebay Int you pay duty fees then DHL charges you an extra $20 + on top , the service is beyond slow , their processing system is ridiculous , items stay in one hub over a week getting handed around and around and around , DHL doesn't deserve 1 star

Import fees assessed, none needed to be paid at a CBSA office. Waste of my time. Shipment also is taking 1 month longer than equivalent distance with UPS, and still has yet to arrive. I avoid buying anything when shipping is via DHL, but I didn’t know this ebay seller was going to use DHL.

We ordered a parcel out of the city (2 1/2 hours away) on Friday and only received it on the Tuesday late afternoon! We had promised our customer the part would be here on the Monday then the Tuesday morning. Worst customer experience from any courier company.

DHL does not deserve even 1 star! I purchase from eBay quite frequently (including from international sellers on ebay), and I pay any and all fees/taxes at checkout. No carrier charges extra fees for delivery except DHL. Canada Post, UPS, etc. do not charge anything extra for delivery, but DHL charges nearly $20 on top of what I already paid, and is holding my package hostage until I pay it (or they will send it back). When I checked with Canada Border Services, there are no import fees on what I purchased. This is just DHL scamming people and double-dipping for profit!

Very disappointing experience with DHL at FedEx/DHL authorized center (3387 Wesbrook Mall, Vancouver).

On Sept 15, 2025, I went in to send a gift (Apple AirPods Pro 3) to my brother in Vienna. I clearly told the representative it was AirPods, they even wrote it on the receipt, and I asked for a fast and insured option. I was charged $186.07 plus I tipped $18.61, a total of $204.68.

The next day, my package was returned because DHL does not allow shipping items with lithium batteries. When I went back to the store, the staff told me they hadn’t been informed of this restriction and therefore didn’t realize they couldn’t accept the shipment. Initially, they did not issue a refund. Only after contacting/filing a complaint with DHL, I received a call from the store to come back, and I was refunded.

While I appreciate the refund, this entire process cost me a full day of wasted time, stress, and frustration. The responsibility lies with DHL for failing to properly inform and train their authorized agents on something as basic as lithium battery restrictions. Customers should not pay the price for DHL’s lack of communication and oversight.

DHL needs to do much better in ensuring their rules are clearly communicated to both staff and customers. This was a very frustrating experience, and I will think twice before relying on DHL again.

Anjee at the DHL Square one location was amazing. Very professional and friendly. I will ho back to do more transaction because of the great customer service I received from Anjee.

Absolutely the worst in the business, these greedy bloodsuckers will gauge you like crazy just for doing the job they’ve already been paid to do. I no longer do business with online sellers that ship with DHL

DHL asked me to.pay Customs Fees , but failed to deliver my package.
Worst Customer Service
Unreliable , not trustworthy.

I recently had the experience of meeting 2 DHL staff members at: 3600 White Oaks Rd. London On Express ServicePoint location. Chris W is the Manager and Brody a Transport Driver. I had received a confusing email about the delivery of an important package from USA. These 2 gentlemen went above and beyond any service I have ever experienced. They did so with politeness and patience while I desperately tried to track down my item and always with a smile. Their DHL employer is honoured to have these 2 young men working for them!

Probably one of the worst delivery services I have ever used. I was charged US tarrifs though the package came from China. Dhl Mississauga readdressed the package to go to Toronto. The Asian customer rep was exceptional rude and discourteous. There are more than 12 customer service numbers on the Canada websites, all directed to Mississauga. When forwarded to Mississauga web site you are redirected to a customer care number that drops almost immediately. Use the 1 833 number I was told it is the only number to use. Customer rep was very helpful. Unfortunately the Mississauga location miss directed the package to the Brampton facility and it had to be redirected to the Scarborough facility It arrived in Kingston late. The Kingston facility is small and hidden in an out of the way industrial site. No package delivery time available. Five days to collect after vendor created the label, package misdirect by Mississauga location more the 13 days to deliver so far. No new delivery date. Other experiences with DHL Mississauga they sent Samsung monitor to VANCOUVER. SIx weeks delivery time. DHL COURIER in Kingston rang the door bell and left in less than two minutes. To return a package we had to go to the grubby little warehouse. New moto slower than a carrier pigeon. Would have rate 0 but that's not an option.

My cousin sent me my forgotten sunglasses ,razor and wine glass. from Israel to Canada
The sunglasses about 20 years old, razor I bought in Canada, DHL changed me for Custom fee illegally for USED OLD things. If I wouldn't pay the fee DHL wouldn't deliver my old item. Then they asked me to fill Custom declaration, For what!
I have more experience with DHL disgusting things but I can't be quiet anymore. DHL is company extortionist.
Tracking number is 7477047491

I paid $185 CAD for next-day (not “next-week”) delivery of essential medical equipment. It took 8 days, more than 50 emails, and a full escalation before it finally arrived — opened and repackaged without notice — too late for my medical appointment.

DHL misclassified the item, sent a 40% off code (“WELCOME40”) that didn’t work, revised their classification mistake to a questionable customs clearance fee, and froze tracking for days after I had already paid the extra fee under protest. Only after escalating globally did the parcel reappear and finally get delivered.

Meanwhile, their “Virtual Assistant” — virtually assisting nobody 24/7 — failed to understand even basic terms like “Canada,” “medical,” or “customs.” It kept repeating “I am still learning” until it became obvious that, like DHL’s customer service, its function was purely ornamental.

This wasn’t just bad service. It was a pattern of what felt like deliberate obstruction, indifference and fraud, as well as apparent misconduct by licensed customs brokers. It wasn’t just “routine” incompetence — it felt punitive. Perhaps punishment for a disabled customer daring to challenge their errors.

DHL still hasn’t reimbursed me. I’ll have to take them to small claims court to recover my losses. They’re really not worth the cost.

They don’t deliver — literally.