DHL Reviews 

I've paid over 200 euro for an envelope to be delivered from Russia to Portugal. The local deliverer is DHL Spain for some reason. Their couriers are lying that I am not home, that I cannot be reached, that I requested delivery another day. Nobody can be reached. Absolutely ugly. Delivery dates not guaranteed.

Delivery delayed over and over and everytime I have a DHL delivery I ask the sender to change to UPSor ANYBODY else. Do the driver even leave the vehicle or just make things up?

Olympic levels of incompetence and lack of professionalism. TOTALLY AWFUL.

Great job, DHL Spain—you've managed to mess up a simple delivery of a bank card. As usual, you claim that you've attempted delivery but never actually showed up. Can someone please fire the entire management team at DHL Spain? This situation is a disgrace to your name and reputation.

Dhl is the worst shipping company. The are very slow with delivery and are delayed all the time. Any time I have shipping with dhl it is a nightmare.

Poor Customer Services. A shame what I bought had to come over DHL. I don't know how they are in business.

I get 2 emails that order can't be delivered because my address is incorrect or not complete which was shocking for me. Dhl get full correct addres 3 times. First was when I placed order, second time I put again full address when I get first email from DHL that they can't deliver my parcel and 3 time was another email about incorrect address. I needed to call costumer service from costumer service they direct me to another number which cost up to 6€ per minute. What was frustrating they purposely dragged time for me to pay more for phone call. On the end I get information that dhl didn't put my street name and that was the reason of failed delivery. I don't understand why, why they doing that to people. How many times you need to give them correct addres. Is just like scam making money for stupid phone calls which shouldn't have place if I gave the 3 times correct full address.

I ordered two bank cards — one for myself and one for my wife. Sent mine via regular mail, hers with DHL Express. Guess what? Regular mail arrived in 5 days, while DHL Express is still out there somewhere, probably circling the block. I tried contacting support to arrange a redelivery, but let’s face it — if the courier can’t find the address the first time, I doubt even five more attempts will help unless he gets a map and a miracle.

Waiting for a delivery by DHL.... 3 times postponed... their answer: "we dont have time to deliver your package".

Don’t use. Customer service has given me the run around the whole day. I needed my documents today and was told that delivery would be impossible today after three failed attempts on three different days, for delivery in which they did not contact or ring my intercom at my apartment. I was at home all three time keep in mind. I call the customer service and get told that it’s impossible to collect and for my documents to be delivered also. I now must suffer cause I had documents that I needed for traveling and now I can’t travel without them and have to wait until Tuesday and will miss out on two days of pay via work because of their incompetence.

Shipped a few different things back to my employer, somehow the Macbook and Magic Keyboard never made it with the electronics. They were packed in a backpack that arrived with everything else which I'd shipped inside of it, but the macbook and keyboard were gone??

Clearly my parcel was opened, items stolen and then closed back up for delivery.

Had an import from the UK and I was aware that there would be duty and other charges. The total invoice value was £238 included vat and DHL shipping. DHL wanted to charge 184 Euros for duty and their charges but refused to provide an invoice? DHL send all emails through a DONOTREPLY email address to frustrate the customer too. Terrible company avoid at all costs.

DHL is easily the worst logistics company on Mallorca. Once again, despite the exact address indicated on the parcel and the sender having given to DHL our (Spanish) phone number, DHL pretends it could not find our address and simply waits for the customer to pick up the parcel, before sending it back without giving notice. Great cost cutting measure? I call it terrible customer service.

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UNACCEPTABE ANSWER TO MY REQUEST TO CHANGE MY REFERENCES. MR DANIEL PECEROSO SHOULD BE IMMEDIATELY DISMISSED BY A SERIOUS COMPANY

Very fast delivery from Spain to Finland and visceversa. In just one day.

it is the worst shipping company in Spain. every time something is to be delivered by DHL it is either delayed (in the best case) or not delivered at all/returned. in the tracking there will be always something like "Delivery could not be made: recipient absent", but in fact looks like they just do not bother coming to the address.

I had to be delivered 2 packages this week. In both cases they didn't even bother to deliver it to my address, they directly left them in the store.

We waited at home all day for our delivery. They claimed that they attempted to deliver and were unable. So, they left it at a pickup location.

They did NOT attempt to deliver. They did not ring the doorbell nor call. Now, we have to walk for an hour to pickup the package. Unfortunately, the location is closed.

DHL & this employee are AMATEUR HOUR!

I had an absolutely terrible experience with DHL Spain. My parcel never arrived, and for 13 days, they lied to me and hid the truth!
After multiple failed attempts to get a proper answer from customer service, I had to escalate the issue to the director of customer service. Only then did they start an investigation, and guess what? They "suddenly" found my package sitting in some depot—completely broken!
Instead of being honest from the start, they wasted my time with excuses, false information, and zero accountability. If they had just admitted the issue earlier, at least I wouldn't have spent nearly two weeks chasing them for answers.
This is by far the worst courier experience I've ever had. If you value your time, money, and sanity, avoid DHL Spain at all costs!

1star because zero stars not an option. I waited at home all day Tuesday 25/3 for my delivery. At 15.10 in the afternoon a white van appeared with the driver wearing the distinctive dhl coloured shirt. After delivering a package to La Luz residential home at the end of my street he then rummaged around in his van, closed the door and drove off. I received an email some hours later saying that delivery had failed at 15.15. Really? No attempt was made, that's why delivery failed.
License plate 2933 LZM
If I hadnt seen it with my own eyes I wouldnt have believed it.
Now apparently its at a pick up point which I have no intention of using.