Sat at home waiting, got an email to say driver couldn't access my property then went on website & it said Driver couldn't find my property. Pathetic excuse for not delivering, they all have some form... See more
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See what reviewers are saying
When it comes to punctuality, no one can match you. The delivery was even faster than expected. Absolutely awesome service!
Company replied
Rather good experience! Used the services many times. Always on time and you get notified via e-mail before the arrival. This is something that many dont do here in spain. I always use DHL when orderi... See more
Company replied
Oh well I see I'm not the first to have a bad experience. Waiting for a delivery. Saw him drive past my house. Park his van. Never even got out of it. Drove off. 2 minutes late I got an email to say... See more
Company replied
Company details
Written by the company
DHL erbjuder företag och privatpersoner logistiklösningar i fler än 220 länder och territorier.
Contact info
Gustav III:s Boulevard 18, 169 73, Solna, Sweden
- 0771–345 345
- ehandel@dhl.com
- www.dhl.se
3.2
Average
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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This is the worst company I had ever to…
This is the worst company I had ever to do !
Always problems , always lies in the phone with them , they make you look stupid , I was waiting for document in my home address, paid bunch of money for this and they left the document at a service point 22 km away from my address, they doesn't care if you have something to go and pick it up and the worse the agent on the phone told me that I have chosen the document to be sent at the service point , was trying to be smart but he looked so stupid !!
I wish I will have never to do with them again !!
12 February 2026
Unprompted review
Reply from DHL
Dear customer,
Thank you for reaching out and sharing your experience. I’m truly sorry to hear how frustrating and disappointing this situation has been for you. It’s absolutely not the experience we want our customers to have. I really appreciate that you took the time to describe what happened, and I’m sorry that this has left you feeling this way.
Your experience is important to us and I would therefore like to take a closer look at what has happened. I will send you a separate message here via Trustpilot, and I hope you will get back to me with the shipment number and your contact details.
I look forward to receiving more information from you!
Kind regards
Elin, DHL Freight
Completely unreliable
I have 3 different packages from 3 different senders. Who unfortunatly choose to use DHL. All packages are very late, with zero tracking updates.
No response from customer service.
Its cute that I get an answer here, asking for the same details I have already provided to customer service.
Behold my surprise, Patrik here lied about contacting me again
10 February 2026
Unprompted review
Reply from DHL
Hi Johan,
Thank you for reaching out.
I completely understand your frustration regarding the delayed packages. I will send you a separate message where you can provide your contact information and the shipment numbers, so I can personally look into what has happened and assist you further.
Thank you for your patience.
Kind regards
Patrik, DHL Freight
The worst delivery service I've ever…
The worst delivery service I've ever dealt with.
My package was supposed to be delivered to my home (or at least this is what I understood). But I was surprised that they already chose a pick up point without giving me the option to change it.
I don't care what they agreed with the supplier. I had to pick that heavy package and walk with it for about half a kilometer since I didn't have a car. And I lost my gloves while carrying the package.
9 February 2026
Unprompted review
Reply from DHL
Hello Hani,
Thank you for contacting us and sharing your experience.
We are very sorry that the delivery did not meet your expectations and that you had to pick up a heavy package without being able to change the delivery location.
We understand that the situation was both inconvenient and frustrating.
When a package is sent, it is the sender who chooses the delivery method, but we will of course take your feedback on board. We would like to look into your case more closely to see what happened and how we can avoid similar experiences in the future.
If possible, please get back to us with the tracking number and contact information, so that we can help you further and follow up on this internally.
Thank you again for taking the time to contact us—your feedback is important and helps us improve.
Best regards
Paola, DHL Freight
They "couldn't deliver" due to lack of…
They "couldn't deliver" due to lack of time, and the person who was supposed to deliver my package happened to take care of it the next day so now it's gone and can't be found, I've called DHL for about 3 weeks and they can't do anything. WHAT ARE THEY DOING AT DHL? A bag worth over 600 SEK is gone and since they can't find the package they say it can't be sent back to the company that sent it, so I won't get my money back either. DHL gets the worst rating from me. What if it was even more expensive things I bought?
9 February 2026
Unprompted review
Reply from DHL
Hello Annelie,
Thank you for reaching out and for sharing the details of your experience. I understand your concern regarding the delivery and the missing shipment, especially given the value of the item and the time that has passed.
I will be sending you a separate message shortly where I ask for the shipment number and your contact details. This will allow me to look into the case personally and see what information is available and how we can proceed from here.
Thank you for bringing this to our attention. I will do my best to look into this further once I have the necessary details.
Kind regards,
Patrik, DHL Freight
Well done (for once)
Service was, in this case, impeccable, fast and cost effective!
Booking and customer services still have room for improvement - however common issue for all logistical service companies :-(
4 February 2026
Unprompted review
Reply from DHL
Hello Erik,
Thank you very much for sharing your feedback with us!
We're really glad to hear that the service in this case was impeccable, fast, and cost‑effective — that’s exactly what we strive for!
Thank you again for taking the time to tell us about your experience.
Wishing you a great day!
Best regards
Paola, DHL Freight
Always fantastic service
I use DHL Express in Malmö (the terminal on Flansbjersvägen in Arlöv) now and then. I am very satisfied with them. I was there today and received excellent service from Robban.
4 February 2026
Unprompted review
Reply from DHL
Hello Kristina,
Thank you so much for taking the time to share your experience!
We're very happy to hear that you are satisfied with DHL Express in Malmö and that you received excellent service during your visit today.
I
Thank you again for your kind words, and we look forward to assisting you next time!
Kind regards,
Paola, DHL Freight
I sent a parcel with them 12/12-2025
I sent a parcel with them 12/12-2025. It contains 3000kr worth of material. The receiver could not pick it up. 2 weeks later I get info that it was picked up. I contact them they said no it was not picked up it will be returned I will get new info. 4 weeks later I contact them again they say they can not return it to me but to pick it up from warehouse they will tell me when. 2 weeks later I contact them again they say I have until this very day 18 o clock to come collect it immediately.
I ask for my rights of compensation, my right to just get my parcel returned like a normal situation, and not have to drive 45 minutes after work with my child from kindergarten to bring my package because I did the horrible mistake of sending with DHL for 130kr instead of PostNord for 250kr
3 February 2026
Unprompted review
Reply from DHL
Dear Mohammad,
Thank you for taking the time to share your experience with us. I truly understand how frustrating and stressful this situation must have been, especially given the time delays, the conflicting information and the inconvenience it caused you and your child. I sincerely regret that the handling of your shipment did not meet your expectations.
Your feedback is very important to us and we take it seriously. I would therefore appreciate receiving more information so that I can look into what happened in more detail. I will send you a separate message here via Trustpilot, and I would be grateful if you could reply with the shipment number and your contact details.
Thank you for helping us in our continuous improvement work!
Kind regards
Elin, DHL Freight
Had booked home delivery and the…
Had booked home delivery and the package got delivered to a collection point. What made it worse was there is a collection point very close to where I live but dhl decided to deliver it to a collection point several kilometres away
30 January 2026
Unprompted review
Reply from DHL
Dear Glen,
Thank you for reaching out to us and I’m very sorry to hear about your experience. I fully understand your frustration when the shipment was redirected to a service point instead and especially to one located several kilometres away when there is one much closer to your address. This is of course not the experience we want to provide.
Thank you for bringing this to our attention – your feedback is very important to us. I would like to gather a bit more information from you. I will send you a separate message and hope you can provide the shipment number and your contact details.
Thank you for helping us in our continuous improvement work!
Best regards
Elin, DHL Freight
Even HDL Express takes 4 days to send a…
Even HDL Express takes 4 days to send a shipment from Denmark to Istanbul. The service is expensive, the administrative procedures are complicated, and the delivery speed is low. You should consider a better shipping service.
30 January 2026
Unprompted review
Reply from DHL
Hello Azad,
As far as I can see, DHL Express is handling your shipment.
If you would like to come in contact with DHL express, their number is : 0771 -400 345345.
I wish you a good day!
Best regards
Paola, DHL Freight
The shop owner of Lövgardet delivery…
The shop owner of Lövgardet delivery point is very arrogant. It throw my courier because I am not able to speak Swedish. I never experienced this in Sweden earlier
19 January 2026
Unprompted review
Reply from DHL
Dear Zafar,
Thank you for reaching out and sharing what happened. I’m truly sorry to hear about your experience. You should never be treated badly or with disrespect. I completely understand how upsetting and disappointing this must have been for you, especially since this is not something you’ve experienced in Sweden before. This is absolutely not the way we want our customers to be met.
Thank you for bringing this to our attention – your feedback is very important to us. I would like to gather a bit more information so I can forward your comments to the appropriate team. I will send you a separate message and hope you can provide the shipment number and your contact details.
Thank you for helping us in our continuous improvement work!
Best regards
Elin, DHL Freight
painfully slow service with no updates
I would avoid using this service, item is currently stuck at distribution centre with no updates for a week now
16 January 2026
Unprompted review
Reply from DHL
Hi,
Thank you for letting me know, I’m really sorry to hear about the delay. I understand how frustrating it must be to see no updates for that long.
I’ll send you a separate message shortly to ask for your shipment number and contact information, so I can take a closer look at what’s happened and see how things are looking right now.
Thanks for your patience, and I’ll do my best to help you move this forward.
Best regards
Patrik, DHL Freight
No star 🚫
No star 🚫
Was obligated to use a drivers license to pick up a package from a box,and I don't own one , I had to generate a barcode with my Personal number to unlock it and pick up a package after calling them for help and they said there's nothing we could do about it .
Never again
15 January 2026
Unprompted review
Reply from DHL
Dear Fiend,
Thank you for taking the time to share your feedback! I’m sorry to hear about your negative experience. As a customer, you are required to identify yourself when collecting a package to ensure that the correct person receives the correct shipment, which helps protect both the sender and the recipient from theft or incorrect delivery.
Your experience is important to us and I would therefore like to receive more information from you. I will send a separate message and hope that you can get back to us with the shipment number and your contact details.
I look forward to hearing from you!
Best regards
Elin, DHL Freight
Reply from DHL
Dear Raj,
Thank you so much for your lovely feedback. It truly means a lot to us to hear that your experience was easy, quick and very user‑friendly. We’re delighted that everything worked so smoothly for you — it’s exactly the experience we want all our customers to have.
We look forward to delivering to you again soon!
Best regards
Elin, DHL Freight
Reply from DHL
Hi,
Great to hear that! This is exactly the experience we aim to provide. Thank you for letting us know.
Kind regards,
Patrik, DHL Freight
I wasn't satisfied because I didn't…
I wasn't satisfied because I didn't choose this place where I picked up my order from and this was not the first time. DHL you need to work more to get customers satisfaction.
9 January 2026
Unprompted review
Reply from DHL
Hi Suhair,
Thank you for your feedback! I understand that it is frustrating to have your delivery sent to a pick-up point that is not close to you. We sincerely apologize for this.
There could be several reasons for this. To help us assist you in the best way possible, I recommend that you contact our customer service on 0771-345-345.
Best regards,
Mette, DHL Freight
I waited from the 27 december until…
I waited from the 27 december until now.
And every time i contact kundservice they didn't know how to help me and didn't know where the package was
7 January 2026
Unprompted review
Reply from DHL
Hej Fabio,
Tack för att du delar din upplevelse med oss.
Vi beklagar verkligen den långa väntetiden och att du inte fått tydlig hjälp när du kontaktat oss. Det är absolut inte den service vi strävar efter att ge. Vi vill gärna undersöka detta och se var ditt paket befinner sig.
Om det är möjligt så skulle jag vilja titta närmare på vad som har hänt kring detta och kommer skicka ett separat meddelande till dig och be om ett sändningsnummer och kontaktuppgifter till dig.
Jag önskar dig en fin dag!
Vänliga hälsningar
Paola, DHL Freight
No address for pickup provided
Got a SMS about a package that was ready for delivery and a link to verify myself electronically. But I never got an address on where I can go and get he packet. Neither in the SMS or on the link destination. - They. Might not know what they are doing!
I do not (neither should you) verify a packet electronically until I am at the delivery sight, or the packet with valuables will disappear and marked as delivered!! Someone else can simply pick up the packet, or someone at the postal office.
5 January 2026
Unprompted review
Reply from DHL
Hello Saeed,
Thank you for sharing your feedback.
I apologize that the link to your parcel has not been working.
Please feel free to contact our customer service at
0771 345 345 on weekdays between 08:00–18:00, and provide us with your shipment number so that we can take a closer look at what may have happened with your specific shipment.
Kind regards,
Patrik
DHL Freight
Exceptionally disappointed
Exceptionally disappointed!
Incompetent, user-unfriendly and clueless to say the least!
We ordered an item from abroad, they did the customs clearance without checking with us and taking our concent for the terms, and when a day later we decided that item was not suitable and we wanted to return it back they refused to do the refund of the taxes! We paid almost 900 aed for the taxes and these crooks said they are not in charge to do the outward clearance and tax refund!
Hello!? We shipped the item back to UK again by DHL to have full traceability and actually spent a lot more just to help YOU to do YOUR job! The tax authorities told us straight forward - we didn't get the taxes paid from you but from DHL, it must be them to get the refund.
But these clowns refuse to return our money back.
Extremely unhappy and would not recommend anyone to use their overpriced service!!
P.S. Ulrika, i cannot contact this number.
if you are really keen to assist here's the outward AWB 1338508625 - item left the UAE and taxes shall be refunded back to us, as per Tax Authorities this can only be done by the same person/company who did the inward clearance, who is DHL.
5 December 2025
Unprompted review
Reply from DHL
Hi Oksana,
Thank you for your feedback. I am sorry to hear that we have not met your expectations and not given you a positive experience with us. I assume that you have used DHL Express for your shipment, if you want us to investigate more, please contact Customer Service at 0771-400 345.
Kind regards
Ulrika @ DHL Freight
Boxon pickup boxes
My package was not in the postbox, but someone else's parcel. The parcel was handed to the person it belonged to, but my package was marked as delivered. This package must still be there somewhere, but DHL are not helpful or willing to look for lost packages.
17 December 2025
Unprompted review
Reply from DHL
Hi Manuel,
Thank you for your feedback. I am sorry to hear that your package was not delivered to the right postbox. Please contact our Customer Service and we will search for your lost package as long as you have your shipment number available. You can reach us via 0771-345345 or via chat on our home page www.dhl.se/freight - write "connect me" and you will get in touch with us.
Kind regards
Ulrika @ DHL Freight
Professional and friendly delivery man
Professional and friendly delivery man
23 December 2025
Unprompted review
Reply from DHL
Hi Harley,
Thank you for your feedback. I am glad to hear that your delivery experience was so positive! That is how we want it to be. I hope we will get the opportunity to deliver more shipments to you.
Wishing you a nice day!
Kind regards
Ulrika @ DHL Freight
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