I had an issue with a hard to find delivery location, Elise on the chat has help me provide the driver with GPS coordinates to assist with finding the location. They were very clear in how they could... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a shipment that couldn’t be delivered due to a mistake from the sender but Andreas helped follow up and kept in touch with everyone until we recieved. He found our missing shipment and told u... See more
Company replied
So far Schenker has managed to destroy one half of shipped items, have refused to hand over the second part on 13th, where I was at the terminal to pick it up. As I clearly stated at that time... See more
Company replied
I was waiting two parcels from DELL and although they were bought at different dates, DB Schenker delivered them to me, promptly at the same day! The employee who did the delivery was super nice! Th... See more
Company replied
Company details
Written by the company
Vi på DB Schenker är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.
Contact info
Mölndalsvägen 83, 41285, Göteborg, Sweden
- 0771-40 40 46
- https://www.dbschenker.com/se-sv/foretag/kontakta-oss/e-post
- dbschenker.com/se-sv
4.1
Great
13K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far Schenker has managed to destroy…
So far Schenker has managed to destroy one half of shipped items, have refused to hand over the second part on 13th, where I was at the terminal to pick it up. As I clearly stated at that time, I was there to pick if up because I was out travelling the following week. I even had to contact the seller to tell them to contact Schenker to find a solution. Why Schenker didn't call the seller to tell them that they made a mess of it, is beyond me.
Then last week I was threatened with additional costs for storage and potential return shipping. As already clearly said, I was not home last week and even had shorten my travel to be home to receive the package that then wasn't delivered.
It have been the most incompetent shipping experience I have ever experienced, and it is not over yet.
So far I have spent more than 2 hours on the farve, and I usually bill 1100 sek an hour som I consider this as a loss of 2200 sek plus I still haven't the full shipment. What a joke
25 May 2026
Unprompted review
Reply from DB Schenker Sverige
Hej Lars,
Tack för din feedback!
Vi skulle behöva kika närmare på vad det är som gått fel! Skickar ett separat mail till dig för att få lite mer information.
Ha en fin dag!
Anna
ID 2733454751
I got the message that the package its delivered at the door , after 1 hour i came home and no package was delivered , i sent an email no response… the phone it’s of course a long cue or mostly closed.
19 May 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thanks for your feedback! We understand how frustrating it is to receive a delivery confirmation when the package is not actually there, especially when you then cannot get a quick response by email or phone. This is not the level of service we aim to provide.
We will take your comments seriously and investigate what happened with your delivery. Thank you for bringing this to our attention.
Wish you a good dag!
Marcus.
My goods got damaged twice and no…
My goods got damaged twice and no refund or acknowledgment was made, and when I called to complain tje customer representative hung up on me.
19 May 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for the feedback.
We are sorry to hear that you have had a negative experience, and we take this matter very seriously.
In the event of a claim, you should first contact your sender, who can then file a transport claim with us if the goods have been damaged.
Kind regards,
Rebecka
I found her quite supportive in tones
I found her quite supportive in tones, and also helpful in her possible ways .She also kept trying until I reach to my expectations...
12 May 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Irin,
Thank you for your kind feedback!
We’re glad to hear that you found her supportive, helpful, and persistent in making sure your expectations were met.
Have a good day!
Hannes
Very good services
12 May 2026
Unprompted review
Reply from DB Schenker Sverige
Hello,
Thank you for your review!
We’re glad to hear that you experienced good service.
Have a good day!
Hannes
Wonderful delivery!
Wonderful delivery! The package and its contents arrived to its destination safely! I recommend this courier and all staff involved in the delivery.
9 May 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thanks for your great review!
We are very happy to hear that you are satisfied with both our service and the delivery.
Have a nice day,
Khalid
Fast Response / Solid Service
Spoke to a lady at customer service, she located the package and gave me more details= happy customer
8 May 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Jimmy
Thank very much for your great review!
We are very happy that you are satisfied with your experience with us and extra happy that the service lived up to your expectations.
Have a nice day,
Khalid
My address doesn't map on mapping softwares, making it hard to find
I had an issue with a hard to find delivery location, Elise on the chat has help me provide the driver with GPS coordinates to assist with finding the location. They were very clear in how they could help.
7 May 2026
Unprompted review
Reply from DB Schenker Sverige
Hej,
Vad härligt att Elise kunde lösa ert problem! Jag tar med ert beröm till henne!!
Ha en fin dag!
Anna
The driver seemed really grumpy
The driver seemed really grumpy. She never said thanks or said goodbye. Just got in her truck and left . I asked her if I could check the goods before I signed as I do t have any insurance for the goods if I do t report it on delivery. She refused this and just went. I was disappointed in her rudeness. No need to treat customers like this .
5 May 2026
Unprompted review
Reply from DB Schenker Sverige
Hello,
Thank you for sharing your experience with us.
We are really sorry to hear that you have not been treated in a good way. I have sent you a separate email asking for more information.
Have a nice day,
Khalid!
Updated response 11/5:
We have tried to contact you but unfortunately have not received any response. Without further information, it is difficult for us to investigate your delivery. You are welcome to contact our customer service if your issue has not been resolved.
All the best!
Felicia
Great job 👏
The parcel and its contents were delivered unscathed! I am satisfied with the courier and all people involved!
5 May 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for your great feedback! We're glad to hear that your parcel arrived undamaged and that you are satisfied with the courier and everyone involved in the delivery.
We really appreciate you taking the time to share your experience!
Have a nice day,
Nava
So satisfied with the delivery
So satisfied with the delivery. Delivery man was helped me to bring my heavy package till my apartment. So many thanks for him 🙏🙏🙏
23 April 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Ilva,
We’re very happy to hear that you’re satisfied with the delivery and that the driver was able to assist you with your package. We’ll make sure to pass on your appreciation 😍
Best regards,
Julia
Super fast!Thank you
22 April 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Hunor,
Thank you so much for your kind feedback! We’re really glad to hear you were happy with the speed. We appreciate your support!
Have a nice day!
Marcus.
The delivery was excellent
The delivery was excellent. The staff were pleasant and professional.
22 April 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Ilona,
Thank you for your review! We’re delighted to hear that you had an excellent delivery experience and that our staff were pleasant and professional.
Wish you a great day!
Marcus.
We had a shipment that couldn’t be…
We had a shipment that couldn’t be delivered due to a mistake from the sender but Andreas helped follow up and kept in touch with everyone until we recieved. He found our missing shipment and told us what we need to do. Great service and friendly staff! Highly recommended
21 April 2026
Unprompted review
Reply from DB Schenker Sverige
Hej Nadeen,
Thank you for your review! We’re glad to hear that Andreas was able to assist you and keep everyone informed throughout the process. It’s great to know that he helped locate your shipment and guided you on the next steps. We truly appreciate your kind words about our service and team—thank you for your recommendation!
Have a nice day!
Marcus.
Delivered as planned
The material was delivered as planned at my door by a polite delivery person that spoke good English, compensating for my poor Swedish!
15 April 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for your kind feedback! We're glad to hear the delivery went smoothly and that our driver could assist you in English.
Best regards,
Nava
Amazing
Amazing. They are super reliable and if needed they run extra miles to make the delivery happens properly. Recommended!
13 April 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Tiziana,
Thank you so much for your kind words! We’re really happy to hear that you found our service reliable and that our team went the extra mile to ensure a smooth delivery. Your recommendation means a lot to us.
Take care!
Felicia
Reply from DB Schenker Sverige
Hej Ausra,
Tusen tack för ditt härliga omdöme!
Glad påsk,
Julia 🐣
I paid for home delivery but had to…
I paid for home delivery but had to drive long kilometers to go pick my goods and it was spoiled.
27 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
We’re very sorry to hear about your negative experience. We would of course like you to submit a claim to us for further handling. Please contact our customer support so we have the opportunity to assist you in the best possible way.
Best regards,
Julia
Uppdaterat svar 7/4 :
Vi har försökt nå dig men tyvärr inte fått något svar. Utan mer information blir det svårt att utreda din leverans. Du är välkommen att kontakta vår kundtjänst om ditt ärende inte skulle vara löst.
Allt gott!
Julia
He helped me
He helped me ! He had patient with me , he listened and helped me with the right information !
27 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Inga,
Thank you for reaching out.
I'm happy that you got the helped needed from us.
I wish you a good weekend,
Linn
The woman deliverer that came today was…
The woman deliverer that came today was amazing.
27 March 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for your review.
We’re glad everything went well with your delivery.
All the best!
Linn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.