Dialdirect Reviews 26,038

My experience has been okay overall. The pricing is reasonable, but customer service response times could be improved. I haven’t had major issues, but there’s definitely room for better communication.”

Very competitive price easy to navigate with clear layout of insurance cover. Great!

If I could give them 0 stars I would! Absolute rip off and disgraceful service!

I brought a new car nothing too extravagant and they tried to put my monthly payments from £52 up to £283. What a joke!

I cancelled and got a quote straight away and was back to paying £60.

If you're thinking of insuring with these then please think again! DO NOT DO IT! SAVE YOURSELF!

guiding through the application was very easy

Excellent Customer Service. Price is very competitive, I've been with them for 3 years and haven't had any issues. Very good company.

I took out insurance with this company, then get an email not even a month later saying they have cancelled it 2 days after they had cancelled it. They apparently cancelled it because I had put down when I passed my test wrong, which wasn't true as I wasn't even asked that question, I put down how many years I'd been driving but apparently I'd put the month in wrong which wasn't the case. They said they would reinstate it as it was their mistake but the cost of the insurance would go up slightly, it was triple what I was paying so I refused. So after they took the deposit and the first month's payment they'd cancelled it and if only had it 2 weeks!!

I was cancelling my car policy with dialdirect and going to a cheaper car insurance company, but dial direct took money from my account which was nearly double last year's premium, I contacted them and was told it would take up to seven days to receive my money back, another insurance I had and cancelled was returned almost straight away, now because they took the amount it put my account over the overdraft limit and I would incur charges, what can I do. I have contacted by phone and email they have not responded by email or by phone.

Where do I begin? I have lost four hours of my time which I shall never get back but another ten minutes writing this review won't make any difference dealing with the absolute debacle and seven different call centre advisers totally inexperienced in grasping what the issue was, my whole experienced today from dialdirect was nothing short of abysmal, it all started on the 14th of April when I wanted to change my insurance from my current vehicle to a new vehicle, all seemed to be fine having submitted the relevant vehicle details, and a small charge was due to be paid until the policy lapsed as there was only a few weeks left of on the original policy, but then it all started to fall apart? Now correct me if I'm am wrong but we are in the age of the internet and that is how most companies do business these days via online websites, emails are at the forefront of the day to day communication cause that's how we connect but dial direct appear to not to use this simple but effective way to communicate with it's customers, and that's where the problem begins, there was a small issue with a payment correction which was due to take the policy to it's end date, a credit card was lodged with dial direct on the stat of the policy and paid in full, so a payment method was in force and is usual for most insurance companies for renewal payments, a new certificate was issued to cover the vehicle for the remainder of the policy and you of expected that the payment of shall we say of under £5 was due to be taken from said credit card lodged with dialdirect, it wasn't until the 27th of April that i discovered via an email that my insurance policy had been cancelled and my vehicle was no longer insured, on top of that they wanted a £60 cancellation charge, hello dialdirect you cancelled my policy not me, this is all because they claim that this tiny adjustment payment had not been received, this is six days before the policy would have expired anyway, all because they could not be bothered to send communication by email to say you owe this small amount and despite the fact that a payment method was in force at the time, dialdirect are what i would consider as the most incompetent company I have ever had to deal with in my years of insuring vehicles, god knows what problems i would have incurred making a claim, looks like i have had a lucky escape and are pleased to be rid this disastrous company and would never ever recommend them to my worst enemy.

At the moment keep getting the same email about data required to open a new account and take out insurance. Going around in circles. There is no response to emails and goes into a black hole. Not a good start.

Before today I had never heard of this company before. But to take out insurance with them was very easy indeed. No stress, no headaches. And I made a mistake too regarding my claim history and for that they got back in touch for me to either accept the rectified mistake or have it changed. And for a company to actually refund you for your mistake. This is a first for me. So I rate this company hands down. Starting off with pure honesty. You can't get better than this. So again thank you. And I hope to be a long standing customer of yours.

Very easy to access via online.
Very good price!I recomand 200%
Very professional,all phone you need,is there to help you.
Im happy with this company.

I have renewed my policy again with this company and received confirmation through the post, all appeared ok until I received a second postal letter for a car that I did not or never have owned. Called them to ask why but the agent could not understand me and to be honest I could not understand her, fortunately I could confirm that I was insured but its concerning what could happen in the future. Don't think I could recommend this company.

I previously wrote a 1 star review for this company after they were unable to underwrite a new vehicle on my insurance policy which had six months remaining. Following this Dial Direct contacted me to apologise and refund the cancellation fee which they had charged. Nice to see a company upholding good customer relations.

Everything was easy to follow and there were no issues.

Cancelled on an arbitrary piece of information that was incorrect. No opportunity given to discuss or remedy. Call centre staff located off shore with no telephone manners. This resulted in an increase with the next provider for having to declare a cancellation. Not a great experience at all.

It was a pleasure to deal with a company that is NOT solely using on line facilities and that it is possible to speak to a human being if required. Also the rates quoted {compared with previous organisations} are far superior. Many thanks for providing car cover for another year.

Their "Auto Renewal" will attempt to charge a totally
uncompeditive amount compared with shopping around.
I found their behaviour fraudulant.

The company provided one of the cheapest insurance for new drivers. One thing very fascinating the company never asked for useless things.

This is my second review - and unfortunately second contact with call centre has been dreadful. It looks great on comparison website - all bells and whistles policy, but if you need to make contact, don’t bother. Stick with a big name insurer who has a great customer care - whatever you buy is only as good as the way they handle an issue and this is poor.
Update: If you are lucky enough to speak with Leanne (who contacts you about your experience) and does not work in the call centre - she is amazing, she deals with any issues immediately and resolves. Please sack the call centre and put Leanne in charge :-)