Diamond Brothers Reviews 

167
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely knowledgeable, friendly, and genuinely helpful throughout every step of the purchasing process. People note that the team consistently goes above and beyond to assist buyers, providing top-tier service and maintaining completely transparent communication from start to finish. Though some customers initially felt a bit nervous or dubious about purchasing expensive luxury items online, they quickly felt fully reassured by the helpful team. Many buyers deeply appreciate the remarkably smooth transactions, highly reliable product quality, and the beautiful condition of the fine timepieces they receive.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are welcoming, professional,... See more

Product

People report positive experiences with product, highlighting top quality watches that exceed expectations... See more

Service

Consumers find service to be positive, highlighting an overwhelmingly high level of satisfaction and trust.... See more

User experience

Customers consistently note satisfaction with user experience, highlighting trustworthy, authentic, and... See more

Customer service

Customers report extremely positive experiences with customer service, praising the welcoming and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pleasure doing business with diamond brothers! All questions answered straight away and even after purchase! give measurements of wrist to have links taken out of watch to fit correctly which they did... See more

Rated 5 out of 5 stars

I stumbled upon the Diamond Brothers whilst up in London looking for my next watch to save up for. I was admiring the beautiful timepieces in their window when I was beckoned in. Ben and Charlie w... See more

Rated 5 out of 5 stars

Bought my first Rolex from these guys, they’ve been professional, amazing and helpful from the start. So happy with my purchase from them, Ben in particular has been great, they go over and above. Can... See more

Rated 5 out of 5 stars

Great service from very knowledgeable Guys, Charlie and Ben, when purchasing items as a watch the most important things are the people and trust, here you have booth in abundance, Buy with confid... See more


Company details

  1. Jeweller
  2. Jewellery shop
  3. Watch repair shop
  4. Watch shop

Written by the company

Jewellery and Watch Retailer. We specialise in luxury watches, fine jewellery, bespoke jewellery & watches repairs including servicing and polishing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(167)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Ben and Charlie both helped work with the budget I had and managed to get the most beautiful Rolex Datejust for me they added the extra links I needed at no extra cost and supplied and fitted the diamond bezel I wanted for a reasonable price would highly recommend using this company to buy ur watch from. I will definitely be back again

5 March 2025
Unprompted review
Rated 5 out of 5 stars

purchased a Rolex

recently purchased a Rolex from Diamond Brothers, and I couldn’t be happier with my experience. The watch itself is absolutely stunning. Highly recommend, Ben was amazing from start to finish.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Brought my new piece from their website and the watch was delivered to me 24hrs later.
Great communication from start to finish.
We definitely be using these guys again.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Rolex Datejust Bussdown

Charlie and Ben went above and beyond for me! It was the first time I was purchasing a Rolex Bussdown watch and they made me feel at ease along with having the knowledge! Diamond Brothers were able to source my dream watch and I couldn’t be any happier! I recommend them all the way and will definitely be back soon 🙌🏼🙌🏼

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Honest Reliable Traders…

Have used the guys at Diamond Brothers for the last 4 years now. They have helped me source some fantastic time-pieces for my collection. And have been VERY fair when I have traded watches back in with them.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

purchased a Rolex

I recently purchased a Rolex from Diamond Brothers, and I couldn’t be happier with my experience. The watch itself is absolutely stunning. What really made the experience exceptional was the service. Ben is the best! He was knowledgeable, patient, and made sure I found the perfect watch. His expertise and customer-first approach made the entire process seamless and enjoyable. If you’re looking for top-tier service and a luxury timepiece, I highly recommend Diamond Brothers specifically Ben. I’ll definitely be coming back for my next piece!

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

I was on the hunt for a discounted Rolex for my collection when I came across Diamond Brothers. The first thing that stood out to me was their 100% positive reviews. That’s where I met Ben. After discussing my options, he informed me that the watch I had seen online was sold, but he could find another one for me. I was excited when Ben managed to secure a replacement within 24 hours, especially given its rarity.

The next day, I went to collect the watch, and Ben was an absolute gentleman. The customer service was fabulous, and we closed the deal smoothly. However, the following day, I noticed a minor cosmetic imperfection, so I returned to see Ben. He was incredibly helpful and immediately offered to replace it without hesitation. I mentioned that I was going on holiday for three weeks the next day, and Ben kindly suggested I can wear the watch during my trip if i want to and come back to him afterward for the replacement.

When I returned, I contacted Ben, and once again he found another piece for me within 24 hours—this one even a year newer than the original! When I met him again, the watch was in pristine condition, exactly what I wanted for my collection. Ben facilitated a straightforward swap, and I can’t thank him and Charlie enough for their kindness and the exceptional buying experience.

I've encountered several high-end watch dealers, but I've never met anyone quite like Ben. If you’re looking for a Rolex, he has incredible connections and can help you find exactly what you need. Diamond Brothers will definitely be my go-to place for watches from now on!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service. Constant communication which was greatly appreciated. I will be using this company again in the not too distant future.

29 January 2025
Rated 5 out of 5 stars

Smooth deal!

I dealt with Charlie from Diamond brothers. Absolute gent and managed to source me the watch I wanted for the price I wanted to. Trust these guys!!

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Once you’ve dealt with these guys, you will never go elsewhere!

I brought my first Rolex with these guys and I’ve just sold one with them. Really great service yet again and super fast turn around. Spoke to them yesterday, agreed a great price, sent it special delivery, it arrived with them today and I’ve already been paid. Absolutely over the moon, thank you so much guys! I will never go anywhere else.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Wife is over the moon with her day-date.

In the famous words of Arnie “I’ll be back”

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly professional and responsive

Happened across Diamond Brothers whilst browsing for a pre-owned Rolex for my partner - ordered and paid then for a watch I knew she’d prefer with them - messaged to ask about swapping, etc and Ben immediately said “no problem” - watch dispatched, properly polished and prepared, same day - service, communications and product quality all absolutely outstanding! Thank you so much - she loves it!

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Sourced and Sold

I went to Diamond brothers with a unique specification. I contacted them via instagram and they did not judge me without seeing me (like some established jewellers would). I gave my timeframe and the watch I was looking for was sourced much in advance of the time frame. Great communication and service provided. Thank you Ben for your service, it was a pleasure.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a ladies watch from these guys

Ordered a ladies watch from these guys. They went above and beyond to make sure I was happy with the watch. Absolutely love the watch - came as described. Sent a video once the watch was polished and kept me updated. The came with the box and paperwork all in order, delivery was fast too. Extremely friendly and overall great experience. Would definitely recommend and use these guys again. Thank you so much!🙌🏻❤️

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Immaculate customer experience

These guys go above and beyond for their customers, purchased a datejust 41mm last year and returned this year to purchase another datejust 26mm

Immaculate condition, box papers the lot. And the pricing was absolutely spot on!

Highly recommend if you are in the market for a Rolex!!

Thanks guys!

5 November 2024
Unprompted review

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