Diamond Furniture Reviews 

1,500
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 251 reviews, reviewers overwhelmingly had a great experience with this company, often mentioning the wonderful showroom environment and gorgeous products. Customers frequently praise the exceptionally knowledgeable and friendly staff for offering helpful advice without putting any pressure on buyers. Consumers are also delighted with the superior quality and wide selection of furniture available for their homes. However, some reviewers were not happy with extended delivery delays and a complete lack of proactive communication from the team. A few other people also felt that post-purchase customer support was frustratingly unhelpful and slow when trying to resolve problems. Furthermore, a small group of consumers expressed disappointment over damaged items and below-standard quality upon finally receiving their orders.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally helpful,... See more

Product

Customers consistently report positive experiences with product quality, highlighting gorgeous items and... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient assistance from knowledgeable... See more

Customer service

Consumers find customer service to be positive, highlighting professional, responsive, and helpful support... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in consumer experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with our experience at Diamond Furniture Dublin. Dylan was very helpful and efficient and spent time with us giving us advice and showed us lots of options for our Orbit Customised Counte... See more

Rated 5 out of 5 stars

Wonderful experience in Diamond furniture. All of my many questions answered accurately and patiently. there is a wide selection of superior quality furniture and other interior items, beautiful mirro... See more

Rated 5 out of 5 stars

It was a very pleasant environment and nobody pushed us into making a decision. The atmosphere was warm and welcoming. Mike was extremely helpful towards us and gave us time and space to make up our... See more

Rated 5 out of 5 stars

Ordered a sofa today, beautiful quality. The lady we dealt with today and the young man yesterday were so helpful with all our queries. Looking forward to receiving the sofa, its a few months wait but... See more


Company details

  1. Home Furniture Shop

Written by the company

100% Irish owned, making your home everything it can be! Experts in handmade, customised furniture. Located on the Longmile Road, Dublin 12. Retail excellence Home Interiors Store of the year 2021

DIAMOND FURNITURE

Written by the company

Custom Collection
Bring your own style to life with our inspirational range of Custom Furniture. Choose your perfect piece and customise your look with our extensive selection of finishes, colours and sizes. With so many options to choose from you're sure to source beautiful pieces unique to you and your home.
Will and Co
Will and Co is our EXCLUSIVE signature collection of beautiful beds, dining tables, chairs and sofas. Designed by William Diamond with passion and purpose, to the highest standards, just for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,500)

242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

its my second time buying the furniture…

its my second time buying the furniture from Diamond furniture and its been as smooth and quick as it was first time. i am loving the dining table and its quality i ordered from diamond furniture and not i can not wait to get my bed delivered.

3 August 2026
Rated 5 out of 5 stars

I had gone to your store before to buy…

I had gone to your store before to buy chairs and did not find anything suitable. So after shopping around for 2 months. I went back last Sunday, the lady that was serving us rembered looking after us before, she was so helpful, and had a lovely way of dealing with people. This is the service that is hard to find.thanks again to your assistance for all her help. Mary

26 July 2026
Rated 1 out of 5 stars

An order placed in January took until…

An order placed in January took until 30th of July to be available for collection. Additional items ordered at the same time have only recently left china. Confirmed by the tracker. After being told that there were delays due to the war in the Middle East, it is clear that you were waiting to fill a shipment.
Shocking logistical service and zero customer service or any communications since the order was placed unless we chased!

30 July 2026
Diamond Furniture logo

Reply from Diamond Furniture

Hi Eoin,

So sorry to hear this, this is not the experience we want for our customers.

Unfortunately, there are ongoing global shipping delays that have caused significant port congestion across both Asia and Europe, affecting container deliveries worldwide and regrettably, these delays are outside of our control. I can assure you that your container left the factory on schedule for its expected arrival date, but experienced lengthy delays in transit due to extended waiting times at various ports and while awaiting a berth. That said I believe you have been speaking to our Customer Service Manager who has allocated your order to an earlier stock container with a view to getting this delivery to you as quickly as possible.

Your stools are now currently with the French Polisher, and our delivery team will be in touch with you by the end of the week to get them booked out for delivery.

Sincere apologies again about this, if you need anything further, please don’t hesitate to reach out to us customerservice@diamondfurniture.ie

Kind regards,

Diamond Furniture

Rated 5 out of 5 stars

We are delighted with the purchase and…

We are delighted with the purchase and are looking forward to delivery if our armchairs. Friendly and efficient service from the knowledgeable Mike Higgins who patiently answered our many questions and requirements. Nice coffee also!

25 July 2026
Unprompted review
Rated 5 out of 5 stars

I dealt with Dylon

I dealt with Dylon, he was excellent went to so much trouble to help me select my dining suite. Did not put me under any pressure to sell to me just gave me great advice.

26 July 2026
Rated 5 out of 5 stars

Great Products and Staff

Great, products and service from purchasing to delivery. Deirbhile makes the process so easy from start to finish. The staff in the delivery office are so helpful. Karl goes out of his way to help with the delivery.

22 July 2026
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

We're currently using Diamond Furniture for our upcoming projects, and so far the experience has been excellent. The ordering process has been seamless, and the customer service has been professional, responsive, and helpful throughout. We look forward to receiving the furniture and working with Diamond Furniture again on future projects. Alison from Grace Gahan Interiors

20 July 2026

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