My wedding band arrived today and I could not be happier! The craftsmanship and quality far exceeded my high expectations. There is so much fire, clarity and sparkle in the diamond! The gold band i... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The ring I received is beautiful and just like the picture! Great communication with the DiamondsByMe representatives. The website let me build what I wanted, compare options, etc. When there was a sh... See more
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I had been searching for a platinum and Emerald (my birthstone) ring for quite a while. As soon as I saw the "DiamondsByMe" Dylan ring I knew that I had found the right company to deal with. I have no... See more
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I'll start with, I'm very happy with the support I got from the team from the first consultation meeting until the last debrief meeting after I received the ring. They answered every question/conc... See more
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Company details
Written by the company
Discover the future of jewelry design with DiamondsByMe: the place where innovation meets personal style. Our unique online configurator grants you the freedom to craft jewelry that suits your taste to perfection. Select from an array of precious metals and gemstones to assemble your ideal piece. With our cutting-edge technology and artisanal craftsmanship, any creation is possible, regardless of your budget. Every piece of jewelry is a testament to traditional craftsmanship enhanced by the precision of the latest technologies. We believe that luxury should go hand in hand with ecological responsibility. Hence, we're committed to reducing our ecological footprint by utilizing recycled materials and conflict-free stones, to offer you a product that's not only exclusive but also sustainable. At DiamondsByMe, you are more than a customer; you are a designer. We support you in bringing to life a distinctive piece of jewelry that tells your story and contributes to a more sustainable world.
DiamondsByMe - made with love perfected by you, crafted by us
Written by the company
- Celebrating Moments Treasuring Memories
- For us, jewelry is more than just a ring on your finger or a necklace around your neck. Jewelry tells a story, and our team is dedicated to crafting the perfect piece for you. We merge the age-old craft of the goldsmith with the latest technologies in the jewelry industry. This allows us to create exclusive, handmade pieces like signet rings or engagement rings, making them accessible to everyone. Afford yourself this liberty. After all, it's your day, your moment, your story.
Personal Attention
We listen to our customers and go the extra mile to assist you as our client.
Every day, we work with passion and a love for the craft to create the most beautiful designs. These designs shine all the brighter when the customer's experience has been positive, enjoyable, or effortless. From the inception of DiamondsByMe, our philosophy has been to work from the customer's perspective.
So, feel free to actually call us for advice; our specialists are on hand to assist you with your design.
We highly value our customer reviews on Trustpilot. Your feedback keeps us on our toes and is used to continuously perfect our service.
Contact info
Dienstenstraat 25, 3161GN, Rhoon, Netherlands
- +31 10 747 00 00
- info@diamondsbyme.com
- www.diamondsbyme.com
4.7
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Kept me updated with emails
Kept me updated with emails, delivered earlier than expected and the product was great
3 July 2025
Reply from DiamondsByMe
Dear Adam,
Thank you so much for your kind review!
We’re happy to hear that you appreciated the email updates and that your order arrived even earlier than expected.
Enjoy your new piece, and don’t hesitate to reach out if we can assist you again in the future!
Warm regards,
Iris - team DiamondsByMe.
Reply from DiamondsByMe
Dear Ollie,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with the quality and the speedy delivery to the UK. We truly appreciate your support and look forward to serving you again soon!
Kind regards,
Nongna - Team DiamondsByMe
Beautiful and great quality ring
So easy from start to finish, team were so helpful. Updates provided during the process and a beautiful, great quality ring created. This was for my husband’s 50th birthday, he loved it!
23 June 2025
Reply from DiamondsByMe
Dear Gayle,
Thank you so much for your kind words! We’re delighted to hear that the entire process was smooth and that you felt well-supported along the way. It means a lot to us that the ring was a special gift for your husband's 50th birthday — how wonderful to hear that he loved it!
Wishing you both many more beautiful moments together.
Warm regards,
Lorenzo – Team DiamondsByMe
The ring is beautiful and Jessic loved…
The ring is beautiful and Jessica loved it, even cried and said “it’s beautiful!” When she saw it. The service was great, with awesome ways to customize and put a unique flavor to the ring. I really appreciate the responsiveness to emails and patience despite problems with my debit card declining the purchase over and over again. The shipping time was very reasonable, despite the great distance. The light up box was a wonderful addition, and when caught on camera, it actually appeared that a blue ray of light emanated from the ring onto my fiancé. We were amazed. I was alado amazed at the quality of craftsmanship, especially when comparing to rings in local shops that were not nearly as impressive and much more expensive. We want to thank you for your great service and pray that Jesus and the Holy Spirit richly bless you 😊
3 June 2025
Reply from DiamondsByMe
Dear David,
Thank you so much for your incredibly kind and heartfelt review. We’re truly honored to have played a small part in such a special moment in your lives. Reading about Jessica’s reaction brought a smile to our entire team—what a beautiful memory to cherish!
We’re so glad to hear that you appreciated the customization options, the craftsmanship, and the service. It means a lot to us to know that even with the payment hurdles, everything came together in the end.
The image of the blue light shining from the ring onto your fiancée sounds absolutely magical—we’re touched that the presentation added something special to your proposal.
Thank you again for your trust in us. We wish you both all the love, joy, and blessings in your future together.
Warm regards,
Nongna - Team DiamondsByMe
The quality of my item
The quality of my item , also kept me informed about what stage the item was at and the speed it was delivered to me by the courier. This was my second item purchased and no doubt I wouldn't hesitate to purchase again in the future.
23 June 2025
Reply from DiamondsByMe
Dear James,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the quality of your item and that you felt well-informed throughout the process. It’s great to know the delivery also met your expectations.
We're especially grateful that this was already your second purchase—what a compliment! Should you ever be looking for something special again in the future, we’ll be more than happy to assist you.
Warm regards,
Lorenzo – Team DiamondsByMe
Engagement ring
Ring looks beautiful, arrived in good condition and earlier than expected. Came in a nice box that they don't charge extra for!
18 June 2025
Reply from DiamondsByMe
Dear Nicolas,
Thank you so much for your kind words and for taking the time to leave a review. We’re delighted to hear that the ring arrived in perfect condition and even earlier than expected. It’s wonderful to know you appreciated the presentation box — we believe beautiful jewelry deserves a beautiful presentation, without any extra charge.
Should you ever need anything else, we’re always here to help.
Warm regards,
Lorenzo – Team DiamondsByMe
Great service
Great service. Went over and beyond to get the ring over to me before I travelled for proposal. Thank a lot. Great reputable company.
11 June 2025
Reply from DiamondsByMe
Dear John,
Thank you so much for your kind words and wonderful review! We're thrilled to hear the ring arrived on time for your proposal — what a special moment. It was our pleasure to assist, and we truly appreciate your trust in us. Wishing you all the best in this beautiful new chapter!
Warm regards,
Nongna - Team DiamondsByMe
Very good experience
Hassle free ordering and delivery.
Timely updates about the order.
Most importantly, Great quality.
Keep it up!
6 June 2025
Reply from DiamondsByMe
Dear Viren,
Thank you very much for taking the time to share your positive experience with us. We are delighted to hear that the ordering process was hassle-free and that you appreciated the timely updates regarding your order. Ensuring smooth communication and transparency throughout the entire process is something we take great pride in.
Most importantly, it’s wonderful to know that you are satisfied with the quality of our products. At DiamondsByMe, we strive to provide exceptional craftsmanship and premium materials in every piece we create, so your kind words truly mean a lot to us.
Your feedback encourages our entire team to continue delivering excellent service and outstanding products. We are grateful for your trust and look forward to serving you again in the future.
If you ever have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
DiamondsByMe Team
Wanted a ring with a difference
Wanted a ring with a difference.
Great choice, ease of ordering, contact from company was great….and a good price too.
Received item in time scale stated, looks brilliant, feels very good quality and the stones are brilliant. Thank you.
2 June 2025
Unprompted review
Reply from DiamondsByMe
Dear Laura,
Thank you so much for taking the time to leave your review about your experience with us, DiamondsByMe. I would like to thank you for the 5 stars and your kind explanation.
I wish you much joy, happiness and love with your order and hope to welcome you back soon!
Kind regards,
Shomayra - Team DiamondsByMe
Everything was spot on and perfect
Everything was spot on and perfect. I could not have asked for a more beautiful ring. Thank you!
30 May 2025
Reply from DiamondsByMe
Dear Miguel,
Thank you for your 5 stars, your kind words and time you took to leave a review about your experience and product with us!
I wish you lots of joy, happiness and love with your beautiful ring and hope to welcome you back one day.
Kind regards,
Shomayra - Team DiamondsByMe
Amazing ring!
The quality is top. Thank you Diamonds by me! For sure I’ll be back with another order.
4 June 2025
Reply from DiamondsByMe
Dear Bianca,
Thank you so much for your amazing feedback!
We’re absolutely delighted to hear that you love your ring and are happy with the quality – it truly means a lot to us to know that our craftsmanship and care are appreciated. Every piece we create is made with attention to detail and with our customers in mind, so your kind words are incredibly rewarding for our team.
We’re honored to have been a part of your special moment and would be thrilled to welcome you back for a future order whenever the time is right.
Until then, enjoy your beautiful ring – and thank you once again for choosing DiamondsByMe!
Warmest regards,
The DiamondsByMe Team
Custom Engagement Ring
I ordered a custom engagement ring from DiamondsByMe. The experience was great from start to finish. The online video consultations with Iris were very informative and she was so helpful! The making and delivery of the ring was fairly quick, and the actual product is absolutely stunning!
22 April 2025
Reply from DiamondsByMe
Dear Ben,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that your experience with us was a pleasant one. I’m glad I could assist you in finding the perfect customized engagement ring.
We hope you enjoy your purchase and would be honoured to assist you again in the future.
Kind regards,
Iris-Team DiamondsByMe
Extremely disappointing
Extremely disappointing. We bought our husband's wedding ring and felt reassured ordering online because they make it seem like they have great customer service. Within 2 weeks, the ring's matte surface has completely faded and the rings is full of scratches. My husband does not do anything crazy with his hands and we were told that he is meant to remove his jewellery - this is a solid gold WEDDING band, this is meant to resist normal wear and that in 2 weeks already the matte surface has completely disappeared says something about the quality. Wished I used a local jewellery store (like I did for my ring) for such an important and expensive purchase. They suggested that they could make the ring matte again, but we would have to pay for the expensive postage and what is the point if in two weeks it fades anyway? I do not recommend at all
3 June 2025
Unprompted review
Reply from DiamondsByMe
Dear Nesrin,
Thank you for sharing your concerns with us. We are truly sorry to hear that you are disappointed with the condition of the wedding ring — this is certainly not the experience we want for our customers, especially with such an important and meaningful purchase.
We generally receive very few complaints about the matte finish on our rings. The durability of the matte texture largely depends on how the ring is worn. With normal daily wear — even without heavy activity — the matte texture can gradually fade, and fine scratches may appear over time. This is a characteristic of the material and finish, and not an indication of poor quality.
As my colleague mentioned in previous communications, a matte finish on a gold ring is unfortunately not permanent. We understand that this can be frustrating, particularly within such a short period. We have already proposed some possible solutions via email, including reapplying the matte finish. While we realize that postage costs can be a concern, we aim to find a satisfactory resolution together.
We value your feedback and take it seriously. Please feel free to reach out with any further questions or concerns — we are here to assist you.
Kind regards,
Nongna - Team DiamondsByMe
Super shop!
15 May 2025
Reply from DiamondsByMe
Sehr geehrter Sebastian,
Herzlichen Dank für Ihre tolle 5-Sterne-Bewertung.
Es freut uns sehr zu hören, dass Sie mit Ihrer Erfahrung bei DiamondsByMe zufrieden sind.
Wir wünschen Ihnen viel Freude mit Ihrem Einkauf und hoffen, Sie in Zukunft wieder bei DiamondsByMe begrüßen zu dürfen.
Mit freundlichen Grüßen,
Iris - team DiamondsByMe
Excellent shop and good customer care
It has very easy to choose and customise the purchase.
The option for the plastic reproduction is super convenient.
The shipment is as promised, and since I had extra request they followed my instructions and delivered as needed
6 May 2025
Reply from DiamondsByMe
Dear Davide,
Thank you very much for taking the time to write this review and give us 5 stars.
We are delighted to hear that you had a pleasant experience with us and hope to be able to help you find another beautiful piece of jewellery in the future.
I wish you much joy, happiness and love with your beautiful Esmee ring!
Kind regards,
Shomayra - Team DiamondsByMe
Beautiful ring and great service!
My fiancée wanted 'something colorful' for her engagement ring – at Diamondsbyme, I was able to put together a stunning ring with various gemstones. The ring looks even more beautiful in real life than it did in the online preview, and my fiancée is very happy.
I especially want to highlight the excellent service at Diamondsbyme – from the moment I placed the order, I felt well taken care of. Thanks to the quick and friendly customer service (special thanks to Lorenzo and Celine!), the ring was delivered a bit earlier and arrived before our vacation. The subsequent ring resizing was no problem either and was done quickly.
I would like to sincerely thank you for the kind support during a very special time in our life and would highly recommend Diamondsbyme based on my experience!
9 May 2025
Unprompted review
Reply from DiamondsByMe
Dear Jannik,
Thank you so much for your wonderful and detailed review. It’s truly heartwarming to hear that you were able to create the perfect colorful ring for such a special moment in your lives. We’re thrilled that the ring looks even more beautiful in person than it did in the online preview, and that your fiancée is so happy with it.
On behalf of Celine as well, thank you for your kind words. We’ll be sure to pass along your compliments to her. We’re also happy to hear that everything arrived in time for your vacation, and that the resizing process went smoothly afterward.
We wish you both lots of happiness together, and we hope the ring is cherished for many years to come. Should you need anything special in the future, we’re always here to help.
Best regards,
Lorenzo – Team DiamondsByMe
Platinum diamond ring order #diamondsbyme
Ordered a platinum diamond ring as a wedding band, delighted with the purchase. Communication was timely and regular throughout the ring making process. The ring arrived slightly ahead of the notified delivery date, couldn’t ask for a better customer experience!
2 May 2025
Reply from DiamondsByMe
Dear Darren,
Thank you very much for your kind review. We are delighted to hear that you are satisfied with your platinum diamond wedding band and that the entire process met your expectations. It is great to know that our communication and timely delivery contributed positively to your experience.
We truly appreciate your feedback and are honored to have been a part of such a significant moment in your life. Should you have any further questions or require assistance in the future, please do not hesitate to contact us.
Kind regards,
Lorenzo – Team DiamondsByMe
The ring is even more beautiful than…
The ring is even more beautiful than the photos! The price was great and it even arrived earlier!
28 April 2025
Reply from DiamondsByMe
Dear Martin,
Thank you so much for your lovely review! We're delighted to hear that the ring is even more beautiful in person than in the photos. It's great to know you were happy with the price and pleasantly surprised by the early delivery.
Enjoy your stunning ring, and if you ever need any assistance in the future, we’re always here to help.
Kind regards,
Lorenzo – Team DiamondsByMe
Happiest weekend ever
Amazing quality, great communication, presentation is perfect, and girlfriend is now my fiancé. Happiest weekend of my life!
17 April 2025
Reply from DiamondsByMe
Dear Marcel,
Thank you so much for the lovely review and massive congratulations on your engagement!
We’re so happy to hear everything went perfectly and honored to have played a small part in such a special moment. Wishing you both all the love and happiness in the world!
Kind Regards,
Nongna - Team DiamondsByMe
What a terrible experience...engagement plan ruined…
What a terrible experience...shipping date expected by 15th April and today they still need to send it
Requested to send the Dummy one with the fastest service possible with a charge on me, but they finally selected the slowest one by camion with more than 1 week time of delivery within Europe, what a shame....delivery time from previous century
They ruined my engagement plan, what a shame
Their customer service telephone number does not work, smell as fraud
23 April 2025
Unprompted review
Reply from DiamondsByMe
Dear Antonello,
Thank you for your message. We are truly sorry to hear about your experience and understand how frustrating this must be, especially with such an important moment as your engagement.
Please allow us to clarify: once your order leaves our hands, the delivery is carried out by DHL. For shipments to Italy, DHL typically requires 3 to 5 business days. While we always choose the most suitable and reliable service, unfortunately we do not have control over the exact transit times or possible delays once the package is with the courier.
We understand your disappointment, especially if this impacted your engagement plans, and we truly regret that it didn’t meet your expectations. Please also note that the dispatch date we provide is an expected one—since each piece is handcrafted, this can occasionally vary slightly.
Again, our sincere apologies for the inconvenience caused. We’re here if you need any further assistance.
Kind regards,
Lorenzo – Team DiamondsByMe
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