Diamondsource Reviews 

170
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the knowledgeable and friendly staff for delivering prompt communication, excellent support, and expert maintenance on office equipment. Consumers consistently highlight the exceptional service quality, noting that appointments are scheduled smoothly and technical issues are resolved quickly. Buyers express high satisfaction with reliable products and immediate attention received when requesting assistance. Some reviewers were not happy with occasional faulty items received and disappointing repair experiences on certain office machines. Customers noted difficulties regarding product quality, such as unexpected color issues and persistent machine errors during daily office use.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that staff and engineers are consistently... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Product

Reviewers highlight positive aspects of product quality, noting that items are great value for money and... See more

Response time

Customers had positive experiences with response time, frequently expressing satisfaction with the fast... See more

Customer service

Consumers find customer service to be positive, highlighting prompt turnaround times, great advice, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Saif Ramzan was extremely helpful in advising that my 10 year old printer a HP Color Laser Jet Pro M252dw could still be used connecting via a pcl driver to Windows 11 on a new desktop computer.... See more

Rated 5 out of 5 stars

Saif has always been helpful and communicative and made us feel valued as a customer. He has been in touch throughout any printer problems, making sure that we have been given full services to a happ... See more

Rated 5 out of 5 stars

My printer was jamming on printing the second side when set to print both sides of the paper. The engineer repaired it without the requirement of any new parts. He also gave me useful advice on what... See more

Rated 5 out of 5 stars

I have been using Diamond Source for several years for my office’s printer maintenance, repairs, and ink purchases. The service has always been quick and flawless, without any issues. The company... See more


Company details

  1. Printer repair service

Written by the company

Diamondsource Ltd is an independent Printer and photocopier service company supporting most models of printer throughout the UK


Contact info

4.8

Excellent

TrustScore 5 out of 5

170 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(170)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb service

Immediate response; efficient booking for a visit next day; knowledgeable engineer who solved the problem and explained clearly the cause. He was also very charming; good follow up.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I have used Diamondsource for placing order and replacing faulty product for a few times. Saif and his team response has been prompt and accurate. Great service.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Diamond Source for…

I have been using Diamond Source for several years for my office’s printer maintenance, repairs, and ink purchases. The service has always been quick and flawless, without any issues.
The company not only supplies the equipment I need, but also provides valuable advice on how I can save money with each purchase.
Recently, I ordered several ink cartridges and noticed that the prints had odd colours. I contacted Diamond Source and spoke with Saif Ramzan. Saif immediately identified the problem and confirmed that one of the cartridges was faulty. Within minutes, he arranged a replacement, and post it my way.
This company truly has great people who genuinely want to help. I would highly recommend them to any private or business owner.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, fixed my Epson 4800 promptly. Quickly analysed the issue, told me the issue and fixed it, highly impressed, recommended

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been a customer of Diamond Source and recommend them

I have been a customer of Diamond Source for several years Throughout I have received excellent professional service from Saif in processing my toner requirements and on the few occasions I have need an engineer Chris has not only arrived when he said he would (if only all maintenance people did that) but he has solved all of my printer problems

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Saif is an asset

Saif has always been helpful and communicative and made us feel valued as a customer. He has been in touch throughout any printer problems, making sure that we have been given full services to a happy and completed outcome. He is always happy and friendly and assists very professionally. Orders and deliveries are always fulfilled in good time. A pleasure to do business with.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Saif and the team have been great

Saif and the team have been great. They initially came out to service and old printer but turned out to work with us longer term and heloed us source a new one in a matter of minutes! They were professional, kind and helped us meet our needs quickly, which is something so valued by a charity of ours (who don’t have a big IT department to easily solve these issues!). Thank you Saif and team for helping kit us out and being so informative and genuine at all times. Olivia and the RESTART team

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and professional

The team at Diamondsource are really helpful and professional. They provide quotes and deliver goods quickly (next day in my experience for printer inks).
I have chosen a loyalty (not contract) option where we purchase a certain number of printer inks per year and receive a complimentary service for the applicable printers amongst other things including 24/7 email/phone support if we have any issues with our printers.
Cost of compatible (high yield inks) are very competitive.
Really happy with my experience so far in using their services.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Saif is proactive and efficient

Saif is proactive and often calls and reminds me if he thinks my level of supplies is running low; he is often right!
Any service request for engineers is dealt with quickly and efficiently.

23 October 2025
Unprompted review

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