Diamondsource Reviews 

The engineer was very efficient and helpful. Got the printer working again in no time. Thanks

Excellent product, good value for money and a client satisfaction focused sales team.

Great company, Bob is really helpful. Helped us out with repairs at very short notice, we have since used them for servicing and replacement parts. Been spot on every time.

Just the best service on printers and ink. Reminder calls are logged as requested and the speed of service of the printer themselves is second to none. When I needed a new printer they listened to our needs and budget and made sure we got value for money - repeated ever since on servicing and replacement. Would highly recommend as a specialist in the field.

Service from these chaps is second to none. They replaced rollers on my aging Laserjet 18 months ago, a very good experience, as a home user with a single printer. It had some issues yesterday, so I sent them screenshots of source / photo of print and asked for advice on repairs. Phoned me *10m* later, suggested that cost of repair wasn't economic and sorted me out with a new A-Grade Brother Laser for not a lot more than their callout charge, arriving tomorrow. Can't recommend them highly enough.

Friendly efficient service from Bob. Gave me good advice regarding the best printers to buy and since then quick dispatch of replacement toner when required.

Bob has to be the most reliable source of printer cartridges in the UK. His attention to detail is second to none. I cannot recommend Diamond Source more highly to small or large companies alike.

Sterling service. The engineer was friendly knowledgeable and ensured that all was satisfactory before he left. I'm glad I found this company!

Bob was a great help and very professional.

Only gripe with the company is there is lack of knowledge as to what the best printers for vinyl labels are.

First time I have used this company and they were excellent. Identified parts required which I then ordered and engineer arrived as appointment and was very personable. He managed to carry out the service and leave the printer working again, no additional hidden charges, would recommend them to my friends.

I contacted Diamond Source. They were extremely professional. The engineer attended on time as arranged. I had no clue what to do with this printer and Chris the engineer did not make me feel uncomfortable about that. Chris was so professional, experienced and understanding of what I needed. I am so pleased with the service I received.

Had a non-colour printing issue, now have a non-working printer issue!

Non-printing functions were fine, only issue was printing was not full colour.

The engineer came, identified a cyan head was missing, proceeded to identify if there were blockages and leaked cyan ink EVERYWHERE!

He left with blue hands advising not to switch on the device and that I purchase a new printer. I was sent a quote and a goodwill gesture of a free callout should I purchase a new printer from them…accepting no fault.

I chanced turning on the on the printer to use the non-printing functions and got error message 031006: common cause is a damaged or faulty mainboard, which was not the case pre-engineer’s visit.

Never seen the like and I worked for Xerox for 5 years!

When I contacted them I got a speedy response and the service was excellent. In particular, Bob went beyond expectations in trying to find the perfect solution to match my specific needs.

Service is good but the accounts are shambolic. Even though I paid promptly I got repeated demands for payment. They demanded proof that I had paid as their records were inadequate.
This went on for four months between Feb and June 2023.
Eventually they acknowledged I had paid and apologised.
Today five months later I got another
demand for payment for the same invoice yet again with a threat of a late penalty fee. Absolutely unbelievable.

Great price, service, delivery & support. The only other thing we could ask for would be to have it for free 🤣

Great Service from Diamond Source both from a repair stand and also ordering replacement parts.

Always very helpful, items are delivered quickly. They are always there to help.

The professionalism of both Andrew and Jeremy is par excellence.
Chris the engineer was exceptional.
Highly recommended. Five stars.

A prompt and successful repair to my ancient laser printer. Excellent, proactive, customer communications while we were waiting for parts.